Ratings based on 330 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
87% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Denver

Coconut Grove and Marina Hotel

Posted Jul 6, 2016
Pros: The people are exceptional and the entrance and lobby is very grand.
Cons: Rooms need total renovation.
Location: Great location for quick walk to stores and restaurants.
First time at the Coconut Grove Ritz and I was very disappointed by the condition of the rooms and their cleanliness. We switched rooms to see if we could get better but it did not happen! Still shoes from previous guest under the bed to just basically cleanliness and disrepair of almost everything. The bed really was a disappointment and difficult to sleep on. The very impressive lobby of the hotel makes you feel of a time past of extreme luxury but all is lost once you get into the elevator to the room. Was shocked that the entrance was so nicely kept but walking to the Grove around the building it is obvious that the front and back of hotel are totally different. The back had garbage in the bushes and just lack of care as seen in front of building. The bright star of this Ritz that would make you come back is the people working the desk and front door are exceptionally friendly and helpful.
3 out of 5
by A verified traveler

Not woth the price.

Posted Apr 17, 2016
Is well located but the rooms seem to be a bit old. Showers are small and the hole thing looks like Luis IV room. Dont get me wrong, its not bad quality, its simply outdated and quite old. Im used to more spce and less carpet for the price...
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 14, 2016 on Hotels
5 out of 5
by Lindsay

This traveler left a rating score only Posted Apr 9, 2016 on Hotels
3 out of 5
by A verified traveler from DC

Terrible internet

Posted Apr 9, 2016
Pros: Vert good rooms.
Cons: Internet
I bought the Enhanced Ultra Fast Internet Service at $20 per day. It did not work! Less than 1.0 Mgb, they were unable to fix it in four days and I had go cut short my stay.
5 out of 5
by Yessy

This traveler left a rating score only Posted Mar 28, 2016 on Hotels
3 out of 5
by A verified traveler

Very fancy but staff a bit overbearing

Posted Mar 17, 2016
Pros: pool
Cons: See above
Its a nice hotel but it overlooks two huge construction sites so it was noisy. There was staff everywhere which felt a bit much. Our room came with a breakfast budget of $44/person which seemed very generous except when you learned that the buffet was $38 and with tax and tip it came to about $48. Ridiculous. And the service was terrible. It was like they did not want to serve you.
4 out of 5
by Joe

Not a true Ritz Carlton

Posted Feb 15, 2016 on Hotels
Overall service was not good. Especially, front desk check in people. They made it apparent that they don't like hotels.com customers. You can tell this property is owned by an individual that refuses to run this hotel to Ritz Carlton standards.
5 out of 5
by A verified traveler

Great location for events at the Grove

Posted Feb 15, 2016
Staff was great and attentive. Special thanks to Rudy
4 out of 5
by Jon

My experience

Posted Jan 28, 2016 on Hotels
Room #320: Terrible view of tree tops and roof top! Two flimsy patio chairs - no table or umbrella that could have been useful had it been there.