On the beach, beach cabanas, sun loungers, beach umbrellas

Reviews of The Ritz-Carlton Key Biscayne, Miami

5 out of 5
The Ritz-Carlton Key Biscayne, Miami
455 Grand Bay Dr, Key Biscayne, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 628 out of 894 reviews" "
Rating 8 - Good. 159 out of 894 reviews" "
Rating 6 - Okay. 56 out of 894 reviews" "
Rating 4 - Poor. 35 out of 894 reviews" "
Rating 2 - Terrible. 16 out of 894 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Andres

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property is older and might need some up keeping to the exterior of the building. Dinning options are limited.
Stayed 4 nights in Mar 2024

10/10 Excellent

bruce

Liked: Property conditions & facilities
Beach and pool view is incredible
Stayed 1 night in Mar 2024

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Great for families. Service is what you would expect from Ritz Carlton
Stayed 3 nights in Mar 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is beautiful
Stayed 3 nights in Nov 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Portia

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There was nothing really to do at the hotel when it rained of was windy. There is also nothing to do at night except for dinner. The hotel needs upgrading it’s not modern and nothing really stood out - I expected more from a Ritz-Carlton. The staff members, however, were very attentive, friendly and helpful.
Stayed 4 nights in Dec 2023

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent stay

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Naida

Traveled with partner
Stayed 2 nights in Dec 2023

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness
Lovely location. Service is only so so. Peloton's not on network, no staff in fitness room.
Stayed 1 night in Dec 2023

10/10 Excellent

Marcella

Traveled with family
Liked: Cleanliness, amenities
We had a great experience. The only negatives were the rooms were a little dated- the bathroom lights were so dim it was difficult or get ready and we he shower was really narrow so my sister went to the spa to get ready. Also the staff could be a little rude- some of them were somewhat lacking the customer service attitude. I called to reschedule a massage a few hours in advance and they told me I couldn’t do that I had to pay full price to cancel it and I said I didn’t wanna cancel just move it and they said I could do that it is in their policy… so I looked at their policy and it said you could do that you just have to pay a $50 fee which I would have happily paid. We had a few experiences like this with staff. Besides the negatives the food at the restaurants was outstanding. The property was quiet and easy to Uber into downtown Miami for dinner. The beach was a little short but directly in front of the property and easy to access. We would stay here again.

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved everthing about this property. I want to especially communicate what makes this place special. Your staff that go above and beyond for their guests. Having witnessed numerous entitled people and their children,and the patience,kindness and professionalism displayed despite the obnoxiousness of some of the guests(mostly with children).As a parent myself I was horrified at the public display of careless,spoiled and no boundary behaviors of these people and their spawn. Yet your wonderful staff rose above with a smile and courteous care. Everyone from the front desk, to the pool to every resturant was pleasant and elegant. I especially would like to mention Jannus who was our waiter and Rolondo our breakfast waiter were so wonderful. The beds were so comfortable, the rooms were so cheerful and clean, Your housekeeping staff friendly and helpful.The front desk staff were amazing on every level. We can't wait to visit again!
Stayed 3 nights in Nov 2023

8/10 Good

Rasha

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We got a really bad room that overlooked a garage roof! The rest of our stay was pleasant! The staff is very friendly and attentive.
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch service. Friendly and welcoming.
Stayed 5 nights in Nov 2023

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Tucker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Angela

Traveled with family
Liked: Cleanliness, staff & service
The staff were very friendly. The food was okay
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds ! The staff was wonderful!
Stayed 1 night in Nov 2023

8/10 Good

elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely setting Food was very average - tried all of the restaurants and they were all mediocre and disappointing
Stayed 2 nights in Nov 2023

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was incredible
Stayed 1 night in Nov 2023

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for a last minute get away. First time at the property and we loved every minute. The staff was fantastic immediately upon check in with Antonio. Every staff member went above & beyond, including Robert, Concierge, and Zadi, David, server at the pool and Miguel. We look forward to our next trip!
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Stayed 2 nights in Oct 2023

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful views!! Everyone was very helpful and friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

LEANDRO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was wonderful
Stayed 3 nights in Oct 2023

10/10 Excellent

Grupo, Miami South Beach

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, the suite very good, will be perfect with some restyling
Stayed 1 night in Oct 2023

10/10 Excellent

MARYLIN, MIAMI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great property.
Stayed 2 nights in Oct 2023

8/10 Good

Gentian

Stayed 4 nights in Oct 2023

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the most friendly staff Ive ever interacted with in any hotel. There were some staff that spoke no english in some of the more simple positions but all were very friendly and helpful. It was an expensive stay but that was expected. A decent amount of shopping and restaurant options on hotel property. The beach was messy from a recent storm I believe but the water was a comfortable temperature. The food and drinks were really good.
Stayed 2 nights in Oct 2023

10/10 Excellent

Harpreet

Stayed 5 nights in Sep 2023

4/10 Poor

geidys

Disliked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flawless hotel
Flawless hotel. Service went above and beyond. Facilities were gorgeous and spotlessly clean. Can't wait to go back!
Stayed 1 night in Sep 2023

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back again
Everything is good but Cantina we did not like- red wine is bad and warm and in plastic glasses brrrrr
Stayed 1 night in Sep 2023

10/10 Excellent

Benny

Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ritz Carlton at Biscayne Bay was outstanding form the service to the location to the food options. Everyone did a great job helping to make our 25th Wedding Anniversary special.
Stayed 2 nights in Sep 2023

8/10 Good

Danielle

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Natalia

Stayed 1 night in Sep 2023

10/10 Excellent

margaret, Homer Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Yevheniia, Kiev

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a five star family rest !
Stayed 2 nights in Sep 2023
Response from The Ritz-Carlton on Sep 11, 2023
Thank you for your feedback we hope to welcome you back again soon.

10/10 Excellent

teresa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and amenities were wonderful. We had a great time and will return.
Stayed 3 nights in Sep 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Travis K. on Sep 6, 2023
We appreciate you taking the time to respond. It would be our pleasure to have you staying with us in the near future.

6/10 Okay

brandon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Travis K. on Sep 6, 2023
Thank you for taking the time to respond and providing feedback regarding your stay. We look forward to turning this into a perfect score in the near future.

8/10 Good

FABIANO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Achei que a limpeza do quarto deixou a desejar. O encosto de cabeça estava muito sujo, assim como o carpete do quarto.
Stayed 2 nights in Aug 2023
Response from Travis K. on Sep 6, 2023
Obrigado pelo seu envio e pedimos desculpas por sua estadia não ter sido tão agradável quanto esperávamos. Espero que tenhamos outra oportunidade de reverter isso.

10/10 Excellent

Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a blend between friendly and excellence
Stayed 1 night in Aug 2023
Response from Travis K. on Sep 6, 2023
Thank you so much for your kind response as it is greatly appreciated. We look forward to you staying with us once again in the near future.

10/10 Excellent

guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything, from arrival to my departure!!
Stayed 3 nights in Aug 2023
Response from Travis K. on Sep 6, 2023
Thank you so much for your kind response as it is greatly appreciated. We look forward to you staying with us once again in the near future.

10/10 Excellent

Alexander

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
If you’re looking for a place to visit that’s relatively quiet, this is a great place to visit. My only complaint is the hallways were pretty dirty which is very my unlike other Ritz Carlton’s I’ve been to
Stayed 5 nights in Aug 2023
Response from Travis K. on Sep 6, 2023
Thank you so much for your kind response as it is greatly appreciated. We look forward to you staying with us once again in the near future.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, amenities
All great
Stayed 1 night in Aug 2023
Response from Travis K. on Sep 6, 2023
Thank you so much for your kind response as it is greatly appreciated. We look forward to you staying with us once again in the near future.

10/10 Excellent

Dayana

Stayed 1 night in Aug 2023
Response from Travis K. on Sep 6, 2023
Thank you so much for your kind response as it is greatly appreciated. We look forward to you staying with us once again in the near future.

10/10 Excellent

geidys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place
Stayed 1 night in Jun 2023
Response from Travis K. on Sep 6, 2023
Thank you so much for your kind response as it is greatly appreciated. We look forward to you staying with us once again in the near future.