The Tides, not the Hotel it once was.
Posted Apr 2, 2016
upon our arrival the car valet was nowhere to be found. we double parked and rolled our bags to the front desk leaving the car unattended creating a traffic jamb on Ocean Blvd. The valet finally surface and took my car keys. The hotel was strangely quiet and empty. We checked in and proceeded to our room. Upon walking down the hallway we noticed the carpeting was torn, dirty and stained. Keep your shoes on as there were broken shards of glass laying around. The room was decorated in the classic Art Deco one would expect of such a storied hotel. However, all of these furnishings were worn and dirty. The windows appeared to be obscured but upon closer investigation they were dirty and not just dirty, FILTHY!
We promptly decided this was all unacceptable and picked up our bags to check out. On the way out I stopped by the exercise room to see the conditions. As anticipated, tired, worn and dirty. The windows were obscured too!
We notified front desk of our intension to checkout and the reasons why. We were told the Front Office Manager would be there shortly to speak with us. It took the valet 40 minutes to retrieve our car as we waited outside. In that time the Fire Dept. arrived, trucks and all to investigate the tripped fire alarm. Apparently, the fire alarm had been going off all week prior to our arrival. Our car finally arrived with an apologetic valet who told us there was a problem with the third party valet company. The Front Desk Manager never arrived.