Ratings based on 546 Verified Reviews

3.5 out of 5
71% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Nice hotel, conveniently located

Posted Jan 15, 2017
Pros: Conveniently located, good price. Free happy hour was great too.
Was placed in a ground floor room on arrival for three night stay. Asked to be moved as it was too loud close to the bar area, so they moved us the next morning for the other two nights of our stay. Third floor was way better. The further away from the lift, the better too. Room was tidy. Two double beds. They have free drinks for happy hour between 7-8pm too. Breakfast is not available so recommend the News Cafe on the beachfront on the corner of 8th Street was good too. I would recommend this hotel for a visit to Miami Beach.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, In

BEST HOTEL ON COLLINS

Posted Dec 27, 2016
I love the location, staff and cleanliness of the hotel.
Comment from Hotel Management
Dec 28, 2016 by Katrine, Hotel Management
Good day! Thanks for sharing your words We're so pleased you enjoyed yourself and we hope this means we'll get to see you again in the future. We can't wait to be your home away from home. Be well,
3 out of 5
by A verified traveler from Virginia

Nice but too loud

Posted Dec 20, 2016
Pros: Location
Cons: Have a quiet time in the lobby so the other customers can sleep.
Location: Beach, food, entertainment.
I spent one night in this hotel after a cruise before my flight back home. I would have stayed closer to the airport but had never visited South Beach before and wanted to get a real taste of the city. I want to start out by saying this hotel is a pretty nice place. The room seemed clean as far as I could tell, the morning staff was great, and the happy hour from 7-8 is a nice little touch. You are a block away from the beach, entertainment, and some of the best restaurants. If you are looking for somewhere to rest your head for one night and get some sleep- stay elsewhere. I ended up in a room on the first floor right next to the lobby and I got little to no sleep that night. People are in the lobby all hours of the night at the bar being loud. The walls are very thin and it's all I could hear all night. I had to be up at 6am to catch a flight back home and I didn't get to sleep until 2am at least. I would like to add that they do offer a free airport shuttle and that was nice but for the amount I paid for one night and the lack of sleep makes me never want to stay again. If you are in South Beach to go bar hopping or clubbing this place is perfect but to get some sleep, no. It seems that they forgot that the main point of a hotel is for people to.. you know... sleep in.
Comment from Hotel Management
Dec 27, 2016 by Katrine, Hotel Management
Hello to you! Thanks for sharing your terrific words with us. We are very glad you enjoyed a fantastic time here at our gorgeous location. We're so pleased everything was clean and your enjoyed our staff. We can't wait to welcome you back again in the future. Cheers to you!
4 out of 5
Recommended
for Everyone
by A verified traveler

location, location, location

Posted Dec 17, 2016
Pros: Location and price
Cons: needs some updating.
Location: Beach, bars, Puerto Sagua (must try), shopping.
The hotel was clean, the location is GREAT, staff was friendly, and FREE happy hour is always a plus even if it was for a one hr. I can deal with dated interior because I didn't arrive to stay in my room. Three must haves when lodging - Cleanliness - Location - Friendly staff all three were seen. Thanks, and would stay again.
Comment from Hotel Management
Dec 20, 2016 by Katrine, Hotel Management
Terrific! Thanks for sharing your recommendation with us. We are delighted you enjoyed everything and we are thrilled you'll come back in the future. We can't wait to have you! Best,
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 27, 2016
Stay was great rooms weren't the cleanest but it was cheap so what can you expect ... still a great hotel I enjoyed my stay
Comment from Hotel Management
Nov 29, 2016 by Katrine, Hotel Management
Hey there and thank you! We are so delighted you shared your opinion and recommendation on Whitelaw! It's great you chose us for gorgeous rooms and top notch cleanliness. We can't wait to have you back again in the future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Hotel staff is very helpful and nice

Posted Nov 10, 2016
The room was clean, they have happy hours with free drinks. And location is great, one block away from the beach. The staff was very nice. Especially Sheryl and Alex. I'll def stay there next time I go to Miami
Comment from Hotel Management
Nov 15, 2016 by Katrine, Hotel Management
Woohoo! We're so stoked you loved your time here with us. It's delightful of you to mention the details that contributed to your fabulous time at Chesterfield. We do hope you will come again soon. Until then, be well,
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Nice & cosy little hotel

Posted Oct 28, 2016
Pros: Warm & courteous staff, Lively happy hour.
Cons: Noisy air conditioner, too much stocking of drinks & snacks all over the room but no provision for tea/coffee.
Location: Excellent location closer to South Beach and eating places.
Rooms & facilities are average and not conforming to a 3 star property. Bathroom size and fittings are not so great.
Comment from Hotel Management
Nov 1, 2016 by Katrine, Hotel Management
Hey there and thank you! We appreciate you sharing your honesty here with us, and anyone else who might come across this review. It's truly a bummer to hear your time wasn't flawless, and that your A/C was noisy- that's no good! We work hard to fix our flaws and we're glad you decided to mention the details you noticed and felt could be improved. We're slightly surprised as guests usually love everything but nevertheless, we will share your words. Kind regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Fort Lauderdale, FL

Super Cute Hotel - Amazing Staff

Posted Oct 17, 2016
Pros: Staff, decor
Location: Prime south beach location, near wet willies, the beach, shops and restaurants
My boyfriend and i stayed this past weekend to celebrate our anniversary which i did not inform the hotel of before hand however when we did mention it they went above and beyond to make us feel special by sending a complimentary bottle of champagne to our room. We also redeemed our free happy hour drink which was amazing! Any staff member we encountered was super friendly, the decor is so cute and funky as any art deco hotel should be on south beach! Would most definitely recommend to a friend and stay again.
Comment from Hotel Management
Oct 19, 2016 by Katrine, Hotel Management
Woohoo! We're elated to receive your glowing 5 star words on Whitelaw. We appreciate your mentioning all of the aspects that made your experience a great one. We're so happy you chose us for your momentous anniversary celebration. How fabulous you loved our surprise champagne! We can't wait to welcome you back for your next celebratory Miami visit. See you soon! Cheers!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly. Good atmosphere! Organized

Posted Aug 29, 2016
Enjoyed my stay with them. They took care of me and did not make me feel uncomfortable staying there!
Comment from Hotel Management
Aug 31, 2016 by Katrine, Hotel Management
Hello! We thank you for your review! This is what we strive for as a hotel and I am so glad we were able to make you feel cared for during your visit. I hope we have the opportunity to serve as your home away from home again soon. Cheers to you!
3 out of 5
by A verified traveler

Soso

Posted Aug 25, 2016
Very small no hot water for drink near to beach but don't want to come again staff is friendly shuttle bus is good
Comment from Hotel Management
Aug 26, 2016 by Katrine, Hotel Management
Hello there! We appreciate your feedback on Whitelaw! It's great of you to choose us for your South Beach accommodations. We're happy you loved our prime location, our friendly staff and our shuttle service offering. It's disappointing you don't plan on returning to us for your future visits. If there is anything in particular that you feel we didn't offer or that could have made your visit a better, perfect 5 star one, we encourage you to let us know as this information is always passed on to our management. We value your feedback. Cheers!