Ratings based on 544 Verified Reviews

3.5 out of 5
71% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, In

BEST HOTEL ON COLLINS

Posted Dec 27, 2016
I love the location, staff and cleanliness of the hotel.
Comment from Hotel Management
Dec 28, 2016 by Katrine, Hotel Management
Good day! Thanks for sharing your words We're so pleased you enjoyed yourself and we hope this means we'll get to see you again in the future. We can't wait to be your home away from home. Be well,
3 out of 5
by A verified traveler from Virginia

Nice but too loud

Posted Dec 20, 2016
Pros: Location
Cons: Have a quiet time in the lobby so the other customers can sleep.
Location: Beach, food, entertainment.
I spent one night in this hotel after a cruise before my flight back home. I would have stayed closer to the airport but had never visited South Beach before and wanted to get a real taste of the city. I want to start out by saying this hotel is a pretty nice place. The room seemed clean as far as I could tell, the morning staff was great, and the happy hour from 7-8 is a nice little touch. You are a block away from the beach, entertainment, and some of the best restaurants. If you are looking for somewhere to rest your head for one night and get some sleep- stay elsewhere. I ended up in a room on the first floor right next to the lobby and I got little to no sleep that night. People are in the lobby all hours of the night at the bar being loud. The walls are very thin and it's all I could hear all night. I had to be up at 6am to catch a flight back home and I didn't get to sleep until 2am at least. I would like to add that they do offer a free airport shuttle and that was nice but for the amount I paid for one night and the lack of sleep makes me never want to stay again. If you are in South Beach to go bar hopping or clubbing this place is perfect but to get some sleep, no. It seems that they forgot that the main point of a hotel is for people to.. you know... sleep in.
Comment from Hotel Management
Dec 27, 2016 by Katrine, Hotel Management
Hello to you! Thanks for sharing your terrific words with us. We are very glad you enjoyed a fantastic time here at our gorgeous location. We're so pleased everything was clean and your enjoyed our staff. We can't wait to welcome you back again in the future. Cheers to you!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 27, 2016
Stay was great rooms weren't the cleanest but it was cheap so what can you expect ... still a great hotel I enjoyed my stay
Comment from Hotel Management
Nov 29, 2016 by Katrine, Hotel Management
Hey there and thank you! We are so delighted you shared your opinion and recommendation on Whitelaw! It's great you chose us for gorgeous rooms and top notch cleanliness. We can't wait to have you back again in the future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Hotel staff is very helpful and nice

Posted Nov 10, 2016
The room was clean, they have happy hours with free drinks. And location is great, one block away from the beach. The staff was very nice. Especially Sheryl and Alex. I'll def stay there next time I go to Miami
Comment from Hotel Management
Nov 15, 2016 by Katrine, Hotel Management
Woohoo! We're so stoked you loved your time here with us. It's delightful of you to mention the details that contributed to your fabulous time at Chesterfield. We do hope you will come again soon. Until then, be well,
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Nice & cosy little hotel

Posted Oct 28, 2016
Pros: Warm & courteous staff, Lively happy hour.
Cons: Noisy air conditioner, too much stocking of drinks & snacks all over the room but no provision for tea/coffee.
Location: Excellent location closer to South Beach and eating places.
Rooms & facilities are average and not conforming to a 3 star property. Bathroom size and fittings are not so great.
Comment from Hotel Management
Nov 1, 2016 by Katrine, Hotel Management
Hey there and thank you! We appreciate you sharing your honesty here with us, and anyone else who might come across this review. It's truly a bummer to hear your time wasn't flawless, and that your A/C was noisy- that's no good! We work hard to fix our flaws and we're glad you decided to mention the details you noticed and felt could be improved. We're slightly surprised as guests usually love everything but nevertheless, we will share your words. Kind regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Fort Lauderdale, FL

Super Cute Hotel - Amazing Staff

Posted Oct 17, 2016
Pros: Staff, decor
Location: Prime south beach location, near wet willies, the beach, shops and restaurants
My boyfriend and i stayed this past weekend to celebrate our anniversary which i did not inform the hotel of before hand however when we did mention it they went above and beyond to make us feel special by sending a complimentary bottle of champagne to our room. We also redeemed our free happy hour drink which was amazing! Any staff member we encountered was super friendly, the decor is so cute and funky as any art deco hotel should be on south beach! Would most definitely recommend to a friend and stay again.
Comment from Hotel Management
Oct 19, 2016 by Katrine, Hotel Management
Woohoo! We're elated to receive your glowing 5 star words on Whitelaw. We appreciate your mentioning all of the aspects that made your experience a great one. We're so happy you chose us for your momentous anniversary celebration. How fabulous you loved our surprise champagne! We can't wait to welcome you back for your next celebratory Miami visit. See you soon! Cheers!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly. Good atmosphere! Organized

Posted Aug 29, 2016
Enjoyed my stay with them. They took care of me and did not make me feel uncomfortable staying there!
Comment from Hotel Management
Aug 31, 2016 by Katrine, Hotel Management
Hello! We thank you for your review! This is what we strive for as a hotel and I am so glad we were able to make you feel cared for during your visit. I hope we have the opportunity to serve as your home away from home again soon. Cheers to you!
3 out of 5
by A verified traveler

Soso

Posted Aug 25, 2016
Very small no hot water for drink near to beach but don't want to come again staff is friendly shuttle bus is good
Comment from Hotel Management
Aug 26, 2016 by Katrine, Hotel Management
Hello there! We appreciate your feedback on Whitelaw! It's great of you to choose us for your South Beach accommodations. We're happy you loved our prime location, our friendly staff and our shuttle service offering. It's disappointing you don't plan on returning to us for your future visits. If there is anything in particular that you feel we didn't offer or that could have made your visit a better, perfect 5 star one, we encourage you to let us know as this information is always passed on to our management. We value your feedback. Cheers!
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

First Miami Experience

Posted Aug 23, 2016
Pros: The hotel decor was so pretty and clean. The happy hour for guests was something I've never experienced at a hotel. The drinks were good also.
Cons: The only thing that can be improved is having a microwave for guests to use. That was the only thing, I couldnt enjoy my leftovers.
Location: The location was PERFECT! Right next to the beach, the lounging area/tables in the front of the hotel was nice for people watching or nighttime breeze
For my first time coming to Miami, my experience at this hotel was very pleasing. The set up is really cute like a boutique and the fact that it is really close to the beach, shops and good restaurants made it even better. The staff was extremely friendly and helpful especially since we were out of towners, they gave us great advice on places to eat and shop.
Comment from Hotel Management
Aug 26, 2016 by Katrine, Hotel Management
Hello and thank you for taking the time to review your recent stay. We pride ourselves on providing our guests with the epitome of personalized service and are delighted we were able to exceed your expectations. It's always nice to hear our staff is going above and beyond to ensure our guests feel warmly welcomed and catered to. I do hope that we have the opportunity to serve as your home away from home again. All of my best,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2016
Great location. Rooms are clean and hotel staff very pleasant.
Comment from Hotel Management
Aug 24, 2016 by Katrine, Hotel Management
Hello! Thank you for taking the time to write to us and share your excellent and kind words on Whitelaw. We are so glad you chose us to make your visit a great one. It was a true pleasure to host you here. We hope you will come again soon. Warm regards,