Hotel room was nice and bed was very comfortable however some of the staff was extremely rude and when asked for a receipt for room or for snacks bought the staff refused and said that was not possible. To me that is extremely shady. I will be watching my accounts to make sure my information was not stolen. For this reason I will not be staying again.
Comment from Hotel Management
May 30, 2015 by Amin Khatri, Hotel Management
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the TownePlace Suites Miami Airport West/Doral Area.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for inconvenience which we caused you. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Miami.