Property amenity

Reviews of Townhouse Hotel by LuxUrban, Trademark Collection by Wyndham

3 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 319 out of 1005 reviews" "
Rating 8 - Good. 292 out of 1005 reviews" "
Rating 6 - Okay. 188 out of 1005 reviews" "
Rating 4 - Poor. 100 out of 1005 reviews" "
Rating 2 - Terrible. 106 out of 1005 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

katie

Traveled with partner
Liked: Cleanliness
1 min walk to beach
Stayed 1 night in Mar 2024

6/10 Okay

Yuri, Glen Allen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
What is good: Hotel very close to the beach with easy access. What is bad - several bad things: 1) Very poor amenities in the room for the room price. In fact, only coffee table, night lamp stand and chair. No place to store things like briefs, T-shirts, socks and others 2) HUGE DECEPTION: initial description of property declares BREAKFAS INCLUDED. In reality breakfast was not provided and no explanation. 3) Noise of construction from next building
Stayed 3 nights in Mar 2024

6/10 Okay

SHAWN, Toledo

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
No television and breakfast is only apples and bagel/muffin with burnt tasting coffee. Compared to other places that were available it was well worth the price instead of spending crazy amounts of money on a place you basically are just sleeping at. Staff was nice and helpful and you can check out beach towels. Have to go to desk/food area for ice.
Stayed 2 nights in Mar 2024

6/10 Okay

Rajan

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
It says Breakfast included but it was just coffee and few muffins which ran out by 8:30am
Stayed 1 night in Mar 2024

10/10 Excellent

Elen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024

2/10 Terrible

Manmeet

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

4/10 Poor

Claudia

Traveled with family and small children
They don't have a parking lot, the near parking cost $30 a night and is located 3 block away. The Tv doesn't work, so my little one 5 yrs old was so boring when days was raining, and "Their continental Breakfast" included, is Coffe and bagels, thats it, nothing else.
Stayed 5 nights in Feb 2024

4/10 Poor

Alison

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I would never stay at this property again. Buyer beware. It is very close to the beach and that is the only redeeming quality. Other than that the hotel is moldy and our shower curtain was a foot too short for the shower. So our bathroom had standing water in it the entire stay. Visible mold and signs of water damage all around the room. Furniture is cheap and flimsy. Room is barren - no glasses, fridge, microwave and the hotel doesn’t even have a vending machine. You can get a stale bagel from 7-10 each morning. Our television didn’t work the entire stay and it was an overall uncomfortable and gross hotel. When we went to check out we almost missed our Uber because the front desk agent was no where to be found. A “friend” of his was sitting around the lobby and told us he was in the bathroom. He was “in the bathroom” for over 15 minutes. Also, our room was cleaned between 3pm and 4pm each day making it awkward to come back from the beach and get ready for dinner.
Stayed 4 nights in Feb 2024

6/10 Okay

Susan, Hobe Sound

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Anna

Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very strategically located
Stayed 2 nights in Feb 2024

4/10 Poor

Dotan

Business traveler
Disliked: Staff & service
Slow internet no TV working
Stayed 4 nights in Feb 2024

4/10 Poor

Blas

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I didn’t like that the ac in our room was not functioning would be sleeping and literally sweating at the same time it was horrible the toilet seat was awful too seemed like there was a permanent stain on the seat which was very gross. The staff in the building were amazing and would definitely give them a raise for all the stuff they go through even the elevator wasn’t functioning for a portioning of our stay.
Stayed 2 nights in Feb 2024

4/10 Poor

Juan

Traveled with family
Disliked: Property conditions & facilities
Lo único bueno fue que la playa está a 500 metros de resto el A/C pareciariera tener un pájaro carpintero, colchones muy duros y un ruido espeluznante a tempranas horas desde el hotel del frente en los deck de carga y el desayuno q te incluyen es un café con pan o muffin. The only good thing was that the beach is 500 meters away, the A/C seems to have a woodpecker, very hard mattresses and a creepy noise in the early hours from the hotel in front on the loading deck and the breakfast that is included is a coffee with bread or muffin
Stayed 3 nights in Feb 2024

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Sharon E

Stayed 1 night in Feb 2024

8/10 Good

Alejandra

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024

8/10 Good

Jesse

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

6/10 Okay

Christopher

Stayed 1 night in Jan 2024

6/10 Okay

Michael, Tampa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Daniel

Traveled with partner
Disliked: Staff & service, amenities
Stayed in the "penthouse" for the end of October... if you can call it that. theres no elevator access to the room and the "balcony" is just the roof deck enclosed with some plants. There were no shades in the room so it was impossible to sleep in. Worst of all is that they charged me twice for the stay. i paid thru expedia then on the way out they said my deposit would be returned soon. little did i know the "deposit" was a payment they took from me. ive straightened everything out with expedia and i still have not recieved a refund. when i call the hotel they tell me to email their refunds department and when i do they dont answer!!! I just want my money back that they stole!!!!
Stayed 2 nights in Oct 2023

8/10 Good

MARTY

Traveled with family
Liked: Staff & service
It was okay
Stayed 1 night in Dec 2023

10/10 Excellent

Angel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Oct 2023

10/10 Excellent

Silviene, Oranjestad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly liked this place it's so close to Lincoln Rd and several restaurants so close to the beach. I want to thank the frontdesk staff who were always super helpful.
Stayed 4 nights in Sep 2023
Response from The Management Team at Townhouse Hotel on Oct 2, 2023
Thank you for taking the time to leave such a positive review of your recent stay at Townhouse Hotel! We are thrilled to hear that you had an enjoyable experience with us and that you appreciated our convenient location near Lincoln Road, restaurants, and the beach.Our team at the front desk is dedicated to providing excellent service, and we're delighted that they were able to assist you throughout your stay.We appreciate your kind words and your recommendation. If you ever find yourself in the area again, we would be delighted to welcome you back to Townhouse Hotel. Please don't hesitate to reach out if you have any questions or need assistance in the future.

10/10 Excellent

mikel

Liked: Cleanliness, staff & service, property conditions & facilities
Great that it was near beach, pretty minimal as far as what you get but price is right
Stayed 2 nights in Sep 2023
Response from The Management Team at Townhouse Hotel on Sep 28, 2023
We wanted to take a moment to express our gratitude for your recent 5-star review of Townhouse Hotel. We are thrilled to hear that you enjoyed your stay with us and that our proximity to the beach met your expectations.At Townhouse Hotel, we take pride in offering comfortable accommodations at a competitive price, and we're delighted to know that you found our rates appealing. We understand that our rooms may be considered minimalistic in some aspects, but we aim to provide a clean and cozy environment for our guests to relax in after a day of exploring the beautiful South Beach.Your positive feedback encourages us to continue providing excellent service and value to our guests. We hope that you had a memorable time during your visit and that you'll consider staying with us again in the future.If you have any additional comments or suggestions, please don't hesitate to share them with us. We greatly appreciate your insights as they help us enhance the guest experience.Thank you once again for choosing Townhouse Hotel, and we look forward to welcoming you back soon!

4/10 Poor

Daisy

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from The Management Team at Townhouse Hotel on Sep 11, 2023
Thank you for taking the time to provide your feedback about your recent experience at Townhouse Hotel. We appreciate your comments, as they help us understand where we can improve and better meet our guests' expectations.We're sorry to see that your stay fell short of your expectations, as reflected in your 2/5 review score. Your satisfaction is important to us, and we would like to learn more about your specific concerns and experiences to address them effectively.If you could kindly provide more details about your stay or any specific issues you encountered, we would greatly appreciate it. Your input will help us identify areas for improvement and ensure that we provide a more satisfying experience for our guests in the future.Once again, thank you for sharing your feedback. We value your insights and hope to have the opportunity to serve you better in the future.

8/10 Good

Jesus Abel

Stayed 2 nights in Aug 2023
Response from The Management Team at Townhouse Hotel on Aug 31, 2023
Thank you for sharing your review of the Townhouse Hotel and giving us a rating of 8/10. We're glad to hear that you had a positive experience during your stay. Your feedback is important to us, and we're committed to continuously improving to provide an even better experience for our guests.If you have any specific comments or suggestions you'd like to share about your stay, we'd be grateful to hear them. Your feedback helps us understand what we're doing well and where we can make enhancements.We hope to have the pleasure of welcoming you back to the Townhouse Hotel in the future and providing you with an even more satisfying stay. Thank you for choosing to stay with us!

6/10 Okay

Gina

Liked: Cleanliness, property conditions & facilities
TV didn’t work, nor did it look like it had an option for YouTube (from looking at the remote). Rooftop was mediocre since there was a curfew and not lit up at night too. Property shows pictures of the rooftop lit up. Lastly, poor service, sometimes you have to scream for someone to come to the desk. Minus a few staffing issues and problems I stated above, still enjoyed my stay here in Miami.
Stayed 5 nights in Aug 2023
Response from The Management Team at Townhouse Hotel on Aug 9, 2023
Thank you for sharing your feedback on your recent stay at Townhouse Hotel. We're sorry to hear that your experience didn't meet all your expectations. We understand that a non-functional TV and limited entertainment options can be frustrating, and we apologize for any inconvenience this may have caused. Additionally, it's disappointing to hear that the rooftop didn't live up to the expectations set by the pictures, especially with the curfew and lack of proper lighting at night.We appreciate your honesty regarding the service you received. It's clear that the issues you mentioned, such as slow response times at the front desk, impacted your overall impression of the hotel. We're sorry for any frustration you experienced in this regard.On a positive note, we're glad to hear that despite these challenges, you still managed to enjoy your stay in Miami. We value your input as it helps us identify areas for improvement and enhance the overall guest experience. If you decide to stay with us again in the future, we hope to provide you with a more enjoyable and seamless experience. Thank you for choosing Townhouse Hotel for your Miami stay.

4/10 Poor

Linsey

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When we first arrived to the property, we were greeted by a friendly receptionist. We had hoped to check in early, as they had said it would be no problem when I had called the day before. Instead, we had to wait until after 4 for our room to be ready. The room was very small, there was no dresser, and the shower was very awkward and there was no door just a small lip to contain the water. We were then told that the rooftop bar is closed and the terrace would close at 7, so even if we had wanted to relax up on the terrace for the night, we could not. The TV in our room was broken, and management had said it was due to the rain in the area. In the morning, the tv was still broken, and there was no deli or coffee bar. The receptionists were very friendly in my disappointments and concerns. Overall, I do not recommend staying here.
Stayed 5 nights in Aug 2023
Response from The Management Team at Townhouse Hotel on Aug 9, 2023
We appreciate you taking the time to share your experience during your stay at Townhouse Hotel. It's great to hear that you encountered a friendly receptionist upon your arrival. However, we apologize for the inconveniences you faced during your stay.We understand that the wait for your room and the discrepancy between the early check-in promise and the actual availability was frustrating. We apologize for any inconvenience this caused, as we aim to provide a smooth check-in experience for our guests.We're sorry to hear that the room didn't meet your expectations in terms of size, amenities, and the shower setup. Your feedback about the room's features will be taken into consideration as we continue to improve our accommodations.We also understand that the limited hours of the rooftop bar and terrace, as well as the TV issue, affected your experience. It's unfortunate that these aspects didn't align with your expectations. We appreciate your understanding regarding the TV and the explanation provided by our management.While we're pleased to hear that the receptionists were friendly and receptive to your concerns, we regret that your overall experience fell short of your expectations. Your feedback is valuable to us as it helps us identify areas for improvement and ensure a more enjoyable stay for our guests.We apologize for any inconvenience you encountered and hope that, if you decide to give us another chance in the future, we can provide you with a more positive and satisfying experience. Thank you for choosing Townhouse Hotel, and we apologize once again for any disappointments you faced during your stay.

6/10 Okay

Shamonique

Liked: Cleanliness
Disliked: Staff & service
The room I was supposed to be in originally was still dirty so they put me in a different room. There was a carpenter ant on the bed and the room was humid and muggy, so I asked to switch rooms. I had luggage from the airport, instead of bringing my new room key up I had to haul all of my luggage to the front desk for a new key then haul it to my room. I also have a bad hip so that was too much hauling around for me and I wish the front desk agent was nicer and considerate enough that I didn’t have to do so much moving around. The new room I think he just sprayed but it smelled fresher and cleaner. I could smell the cleaning sprays in the air so I was happy with the 3rd room change!
Stayed 1 night in Jul 2023
Response from The Management Team at Townhouse Hotel on Aug 4, 2023
Thank you for sharing your feedback on your recent stay at Townhouse Hotel. We apologize for the inconveniences and frustrations you experienced during your visit.We regret to hear about the initial issues you encountered with the cleanliness of your originally assigned room. Providing a clean and well-maintained environment for our guests is essential to us, and we apologize for falling short in this aspect. We understand how frustrating it must have been to have to switch rooms due to this oversight.We are sorry to hear about the carpenter ant you found in the first room and the humidity in the second room. Our team is committed to resolving any pest-related issues promptly and ensuring that our rooms are comfortable for our guests. Your comments have been noted, and we will take appropriate measures to address these matters to prevent any recurrence in the future.Regarding the room change process and the inconvenience it caused you, we apologize for the lack of consideration shown by our front desk agent. Your comfort and satisfaction are of utmost importance to us, and we regret that you had to go through additional hassle with your luggage. We will address this matter with our team to ensure that our guests are assisted with care and consideration during such situations.We are glad to hear that the third room change met your satisfaction and that you found it to be fresher and cleaner. Ensuring our guests' comfort is important to us, and we are glad that the third room was more to your liking.Your feedback is invaluable to us as it helps us identify areas for improvement and strive for better guest experiences. We truly appreciate your understanding, and we hope you will consider giving us another chance to provide you with a more enjoyable and hassle-free stay in the future.We value your input and hope to have the opportunity to welcome you back for a much-improved stay.Thank you once again for sharing your review, and we look forward to the chance to provide you with a better experience.

8/10 Good

Tami

Liked: Staff & service
I rented 1 of the Penthouse Suites. The room was large with a private patio space that I particularly enjoyed. If the owners of this Property put a little more effort into the upkeep, this hotel would completely ROCK. As it stands right now, the glass shower door was not installed correctly and did not hang right. The patio doors are filthy and need a good cleaning.
Stayed 1 night in Jul 2023
Response from The Management Team at Townhouse Hotel on Aug 7, 2023
Thank you for sharing your feedback on your recent stay at Townhouse Hotel. We appreciate your review, and we are pleased to hear that you had a positive experience overall.We are glad that you enjoyed your stay in our Penthouse Suite and that you particularly enjoyed the large room and private patio space. Providing our guests with comfortable and spacious accommodations is important to us, and we are thrilled that our Penthouse Suite met your expectations.We apologize for any inconvenience caused by the glass shower door not being installed correctly. Your feedback is valuable to us, and we will address this issue promptly to ensure that all aspects of our accommodations are in excellent condition.Regarding the patio doors, we apologize for any cleanliness issues you encountered. We take guest feedback seriously, and we will address this concern to ensure that our outdoor spaces are properly maintained and cleaned.Your satisfaction is our priority, and we thank you for bringing your concerns to our attention. If there are any specific areas where we can improve or if you have any further comments, please feel free to reach out to us directly.Thank you once again for sharing your review, and we hope to have the opportunity to welcome you back to Townhouse Hotel in the future for an even more enjoyable stay.

2/10 Terrible

Charity

Stayed 6 nights in Jul 2023
Response from Townhouse Team. on Aug 21, 2023
Dear Charity,Thank you for taking the time to share your feedback regarding your recent stay at Townhouse Hotel. We deeply regret to hear that your experience fell short of your expectations, and we sincerely apologize for any inconvenience or discomfort you encountered during your stay.We take all guest feedback seriously as it helps us identify areas that need improvement. We're truly sorry that we didn't meet your expectations on this occasion, and we're committed to addressing the concerns you've raised.We would appreciate the opportunity to learn more about your specific experience so that we can better understand the issues you faced and take appropriate measures to prevent them from happening in the future.Once again, we apologize for any inconvenience you experienced and thank you for bringing this to our attention. We hope you'll consider giving us another chance to provide you with a more positive experience in the future.

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.clean
Stayed 2 nights in Jul 2023
Response from The Management Team at Townhouse Hotel on Jul 25, 2023
Thank you for your excellent 5/5 star review of Townhouse Hotel! We are thrilled to hear that you had a fantastic experience with us.At Townhouse Hotel, cleanliness is a top priority, and we are delighted that you found our hotel to be clean. We take great pride in providing a comfortable and hygienic environment for all our guests.Your positive feedback is greatly appreciated and serves as motivation for our team to continue delivering exceptional service to our valued guests.We hope to have the pleasure of welcoming you back to Townhouse Hotel in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to contact us directly.Thank you for choosing Townhouse Hotel, and we look forward to seeing you again soon!

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Management Team at Townhouse Hotel on Jul 25, 2023
Thank you for your outstanding 10/10 review score of Townhouse Hotel! We are absolutely thrilled to receive such positive feedback.At Townhouse Hotel, providing exceptional service and a memorable experience for our guests is our top priority, and we are delighted to know that we succeeded in exceeding your expectations.Your kind words mean a lot to us and will be shared with our entire team. Knowing that we made your stay enjoyable and comfortable is truly rewarding for us.We are grateful for your support and for choosing Townhouse Hotel for your accommodation needs. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to contact us directly.We hope to have the pleasure of welcoming you back to Townhouse Hotel in the future. Until then, thank you for being our valued guest!

8/10 Good

Aditya

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from The Management Team at Townhouse Hotel on Jul 25, 2023
Thank you for taking the time to share your review of Townhouse Hotel. We appreciate your feedback, and we are glad to hear that you had a positive experience during your stay with us.At Townhouse Hotel, we strive to provide a comfortable and enjoyable stay for all our guests. We are pleased that your overall experience was favorable.If there are any specific areas you feel we could improve upon or any suggestions you would like to share, please feel free to let us know. Your comments will help us further enhance our services and facilities for the benefit of all our guests.We hope to have the pleasure of welcoming you back to Townhouse Hotel in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to contact us directly.Thank you for choosing Townhouse Hotel, and we look forward to seeing you again soon!

10/10 Excellent

Heather, Kearney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in Jul 2023
Response from The Management Team at Townhouse Hotel on Jul 25, 2023
Thank you for your fantastic 5/5 review score of Townhouse Hotel! We are absolutely thrilled to receive such glowing feedback.At Townhouse Hotel, our top priority is to provide exceptional service and create memorable experiences for our guests, and we are delighted that we succeeded in exceeding your expectations.Your kind words mean a lot to us and will be shared with our entire team. Knowing that we made your stay enjoyable and comfortable is truly rewarding for all of us.We are grateful for your support and for choosing Townhouse Hotel for your accommodation needs. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to contact us directly.We hope to have the pleasure of welcoming you back to Townhouse Hotel in the future. Until then, thank you for being our valued guest and for your outstanding review!

6/10 Okay

Ruth Amalie

Stayed 3 nights in Jul 2023
Response from Townhouse Team. on Aug 21, 2023
Dear Ruth Amalie,Thank you for taking the time to share your feedback regarding your recent stay at Townhouse Hotel. We value your input and are grateful for your honest review.While we're pleased to hear that there were aspects of your stay that you enjoyed, we also want to acknowledge any areas where we may have fallen short of your expectations. Your feedback is crucial to our continuous improvement efforts.We're glad that you found certain elements of our hotel satisfactory. We apologize for any aspects of your stay that may not have met your full expectations. If you have specific details or concerns you'd like to share, we'd be grateful for the opportunity to address them and make necessary improvements.Our team is committed to delivering the best possible experience for all our guests, and your feedback helps us work towards achieving that goal. We hope that you might consider giving us another chance to provide you with an even better experience in the future.Thank you once again for choosing Townhouse Hotel and for your valuable feedback.

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from The Management Team at Townhouse Hotel on Jul 6, 2023
Thank you for such a great review score, we are delighted that you enjoyed your stay with us and hope to see you again soon.

6/10 Okay

Ego

Liked: Staff & service
It’s an okay spot, came in clutch at the last minute. Doesn’t have on site parking that was the only inconvenience, but there was a parking garage three blocks away that was fairly priced. If you plan on parking a car and walking the city for your time there.
Stayed 2 nights in Jun 2023
Response from The Management Team at Townhouse Hotel on Jul 6, 2023
Thank you for taking the time to provide feedback about your recent stay at Townhouse Hotel. We are pleased to hear that we were able to accommodate you at the last minute and that our location suited your needs.We apologize for any inconvenience caused by the lack of on-site parking. While we do not have on-site parking available, we strive to provide alternative options for our guests. We are glad to know that you found a parking garage nearby that was fairly priced and convenient for your stay. Your feedback is important to us, and we will continue to explore ways to enhance the parking experience for our guests.We appreciate your understanding and flexibility in finding suitable parking arrangements. Should you choose to visit us again in the future, we encourage you to reach out to our team ahead of time for assistance with parking recommendations and options.Once again, we thank you for your feedback and for choosing Townhouse Hotel. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 Good

Fatima

Stayed 1 night in Jul 2023
Response from 1200 Ocean Management on Jul 31, 2023
Greetings from Townhouse Hotel! We hope this email finds you well and thank you for taking the time to share your recent experience with us.We are thrilled to see that you had a positive stay at our hotel, as reflected in your 4/5 rating. Your satisfaction is our utmost priority, and we are delighted to have been able to meet your expectations during your time with us.At Townhouse Hotel, we continuously strive to create memorable experiences for our guests, and your feedback plays a significant role in achieving this goal. We are committed to maintaining the highest standards of service and ensuring that every guest feels comfortable and well-cared-for throughout their stay.We also understand that there is always room for improvement, and we would greatly appreciate any specific feedback you may have regarding areas where we could enhance our services. Your insights are essential to us as they allow us to identify areas that may need attention and to make the necessary adjustments to elevate our guests' experiences.We genuinely value your input, and your review will undoubtedly serve as encouragement for our team to continue delivering exceptional service and hospitality.Thank you once again for choosing Townhouse Hotel for your stay. We sincerely hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable and memorable experience.

2/10 Terrible

Jodie C

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was HORRENDOUS!! The minute I walked into my room, I knew it was gone be a bad stay!! I instantly smelt mold! My sinus flared up ruining my Birthday Trip to Miami!!! The I selected was not the room I gotten!! To Add I was woken up 7a-8a by LOUD drilling noises. It felt like the noise was under my pillow! It scared me to death; I went down to front desk to find out what was going on!! Only to find out they are under Construction per front desk manager! “Oh girl we building a restaurant in the basement for you guys to enjoy”! I was floored! Because why are y’all waking guest up this early with loud banging drilling sounds while on VACATION!! This property was supposed to allow all guest the option of staying while under renovation! Oh by the way the rooftop bar is COMPLETELY CLOSED!! I WANT A REFUND!! This was false advertising!
Stayed 2 nights in Jun 2023
Response from The Management Team at Townhouse Hotel on Jun 29, 2023
Dear Jodie C,We apologize for the negative experience you had during your recent stay at Townhouse Hotel. We deeply regret any inconveniences caused and want to address your concerns.Firstly, we are sorry to hear about the issue with the smell of mold in your room. We take such matters seriously, and we will immediately investigate and address any potential mold-related issues to ensure the health and well-being of our guests. We understand the impact this had on your trip, especially on your birthday, and we sincerely apologize for any discomfort it caused.Regarding the room assignment, we apologize for any confusion or mix-up. Our goal is to provide our guests with the room they booked, and we are disappointed to learn that this was not the case for you. We will review our processes to ensure that room assignments are accurate in the future.We understand that the noise from the construction work in the basement was disruptive and unexpected. We are in the process of renovating our basement to create a new restaurant for our guests' enjoyment. However, we acknowledge that the timing and noise level of the construction work were not acceptable. We apologize for the disturbance and the inconvenience it caused you during your vacation.As for the rooftop bar, we apologize for any miscommunication. We are currently undergoing renovations, and this includes the temporary closure of the rooftop bar. We understand the disappointment this may have caused, and we apologize for any inconvenience experienced.We take your feedback seriously and appreciate your honesty. We would like to make it right and address your concerns further. Please reach out to our management team directly so that we can discuss your experience in more detail and work towards a resolution, including a possible refund.Once again, we sincerely apologize for the shortcomings you encountered during your stay. We value your feedback as it helps us improve and provide better experiences for our guests. We hope to have the opportunity to regain your trust and welcome you back in the future.

10/10 Excellent

hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Love the stuff very friendly and easy to stay!! I would definitely go back
Stayed 1 night in Jun 2023
Response from The Management Team at Townhouse Hotel on Jun 26, 2023
Thank you for taking the time to leave us such a wonderful review! We are delighted to hear that you had a fantastic experience at the Townhouse Hotel and that you found our staff to be friendly and accommodating. It's great to know that your stay was enjoyable and that you felt comfortable throughout your time with us.We greatly appreciate your kind words and recommendation. Our team takes pride in providing exceptional service and creating a welcoming atmosphere for our guests. Your feedback serves as a motivation for us to continue delivering memorable experiences to all who stay with us.We look forward to welcoming you back to the Townhouse Hotel in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

2/10 Terrible

Crystal

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They didn’t have a refrigerator or microwave for the prices they were charging and on 06/18/2023 a clean attendant walked into my room without knocking while I was pure Naked. Then they charged me extra after I paid for my room thru Expedia. I booked a 1 bedroom but was given a 2 bedroom. Will not recommend this hotel
Stayed 3 nights in Jun 2023
Response from The Management Team at Townhouse Hotel on Jun 21, 2023
Thank you for sharing your feedback regarding your recent stay at Townhouse Hotel. We sincerely apologize for the inconveniences you experienced during your time with us.We understand that the absence of a refrigerator and microwave may have been disappointing for you, and we apologize for any inconvenience caused. We appreciate your feedback and will take it into consideration as we continually evaluate and enhance our amenities.Regarding the incident with housekeeping entering your room without knocking, we apologize for the intrusion and any discomfort it may have caused. Our housekeeping team is trained to respect guests' privacy and we regret that this did not happen in your case. We will reinforce our procedures to ensure this does not happen in the future.As for the additional charges, it is possible that they were related to any stains or damages found on the linen or other items in the room. We strive to maintain high standards of cleanliness and quality for all our guests, and in some cases, additional charges may apply for excessive stains or damages. However, we understand that there may have been a miscommunication, and we apologize for any confusion caused. We encourage you to reach out to our management team to discuss the charges further and address any concerns you may have.We truly regret that your expectations were not met during your stay with us, and we appreciate your honest feedback. We value your business and hope you will give us another opportunity to provide you with a more satisfactory experience in the future.

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The man at the front desk was amazing. The rooms were so pretty and loved the rainfall shower
Stayed 1 night in Jun 2023
Response from The Management Team at Townhouse Hotel on Jun 26, 2023
Thank you for your amazing review of the Townhouse Hotel! We're thrilled to hear that you had a wonderful experience during your stay with us. Our team takes great pride in providing exceptional service, and we're delighted to know that the man at the front desk went above and beyond to make your stay memorable.We're also glad to hear that you enjoyed the aesthetics of our rooms and that the rainfall shower added an extra touch of luxury to your experience. We strive to create a comfortable and visually pleasing environment for our guests, and it's rewarding to know that we succeeded in doing so for you.Your positive feedback means a lot to us, and we truly appreciate your kind words. It would be our pleasure to welcome you back to the Townhouse Hotel for another delightful stay. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.

10/10 Excellent

Erica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really like the rooms shower not even a min walk to the beach I love it I enjoyed my birthday
Stayed 2 nights in Jun 2023
Response from The Management Team at Townhouse Hotel on Jun 14, 2023
Thank you for sharing your wonderful feedback about your recent stay at Townhouse Hotel!We're thrilled to hear that you enjoyed your birthday celebration with us and that you had a positive experience overall. It's great to know that you found the rooms to your liking and that you appreciated the convenience of being just a short walk away from the beach. We strive to provide our guests with comfortable accommodations and convenient amenities, and we're glad to hear that we met your expectations.We hope your birthday was memorable and filled with joy. We're honored to have been a part of your special day. Should your future travels bring you back to our area, we would be delighted to welcome you again for another fantastic stay.Thank you for choosing Townhouse Hotel, and we look forward to serving you in the future. If there is anything else we can assist you with, please feel free to reach out to our team.

4/10 Poor

Juliette

Traveled with family
the room seemed nice and bright and clean. We dropped our bags off and went straight out. It was only when we were in bed we realised the room was really noisy as it faced the air conditioning units outside. In the morning, we tried to use the shower, but the handle was literally hanging off. When we checked out, we told the person at Reception, whose response was "I don't know why you were put in that room" and told us we couldn't receive any money back, We would have to raise a dispute with Expedia.
Stayed 1 night in May 2023
Response from The Management Team at Townhouse Hotel on Jun 14, 2023
We appreciate you taking the time to provide feedback about your recent stay at Townhouse Hotel. We apologize for the inconveniences you experienced during your visit.We're glad to hear that you found the room to be nice, bright, and clean. However, we are truly sorry for the noise issue you encountered due to the proximity to the air conditioning units outside. We understand how this could have affected your sleep quality and overall comfort. We apologize for any inconvenience caused.Regarding the issue with the shower handle, we apologize for the maintenance oversight. Our team strives to ensure that all facilities are in proper working condition, and we apologize for falling short in this instance. We will address this matter promptly to prevent any recurrence.We are disappointed to hear about the response you received from our reception staff when you reported these issues during check-out. We will address this with our team to ensure that all guests are treated with the utmost professionalism and provided with appropriate assistance.Regarding the refund, we understand your frustration, and we apologize for any confusion or inconvenience caused during the check-out process. While our policies may prevent us from issuing immediate refunds, we encourage you to contact Expedia to discuss the situation further, as they handle the reservation and payment processes. We apologize for any inconvenience caused in this regard.We appreciate your feedback, as it helps us identify areas for improvement. We hope that you will reconsider staying with us again in the future, as we would welcome the opportunity to provide you with a more positive experience. If there is anything else we can assist you with, please feel free to reach out.

8/10 Good

Mayra

Stayed 1 night in Jun 2023
Response from The Management Team at Townhouse Hotel on Jun 14, 2023
Thank you for your 8/10 rating and for choosing Townhouse Hotel as your accommodation. We appreciate your feedback and are glad to hear that you had a positive experience overall.At Townhouse Hotel, we strive to provide our guests with a comfortable and enjoyable stay. We're pleased to know that you found our location to be excellent and that our staff contributed to your positive experience. Your satisfaction is our priority, and we appreciate your recognition of our efforts.We value your feedback regarding the lack of meal facilities and appreciate your input. We are always looking for ways to improve our services and amenities to better meet the needs of our guests.Thank you once again for staying with us and for sharing your feedback. We hope to have the opportunity to welcome you back to Townhouse Hotel in the future for an even better experience.If there is anything else we can assist you with, please feel free to let us know.

10/10 Excellent

Brandon

Stayed 3 nights in Jun 2023
Response from The Management Team at Townhouse Hotel on Jun 29, 2023
Thank you for a great review score.

10/10 Excellent

Sarah

Stayed 1 night in Jun 2023
Response from The Management Team at Townhouse Hotel on Jun 29, 2023
Thank you for a great review score.

8/10 Good

Malea

Stayed 2 nights in Jun 2023
Response from The Management Team at Townhouse Hotel on Jun 29, 2023
Thank you for a great review score.