checked into a room with people in ALREADY in it
Posted Aug 28, 2016
We started our started by being put into a room with very little to no ocean view (paid for ocean view) my friend’s family checked into a room with PEOPLE ALREADY IN THE ROOM. Our children had to see a woman’s underwear on the bed and couch. God only knows what our kids could have walked into had the couple been in the room when we walked in. Despite all this the manager was reluctant to help us. We spent at least an hour waiting for “highness” (the manager “K”) to show up from the backroom. The manager multiple times would promise to “call” or “take care of it” but would never call or would keep us waiting for 30-45 minutes at the front desk. Charged $1000 on our card with no authorization after clearly stating they would NOT charge anything after the initial hold of $270. We get a call at 10am as we are getting ready to go out telling us we have to move to another floor and "they need our room". We argue, but have no choice. We start packing and getting ready to move to another floor, when we get another call "GREAT NEWS YOU CAN STAY"... there goes another 45 minutes of our vacation spent packing then unpacking. We lost a total or over 6 hours of our vacation dealing or waiting for the hotel front desk and management. the total arrogance, negligence ad unwillingness to make up for their mistakes, like HOW DARE I EXPECT them to care!? I wish I had not stayed at this hotel, I was tense, and worried the whole time I was there, just waiting for the next problem, the next lie.
Comment from Hotel Management
Sep 1, 2016 by TIBR, Hotel Management
We are sorry to hear of the challenges you experienced and assure you that is not our standard. Please give us another chance when you come back to the area. I'll be happy to be of assistance if you do.
Linda Geyer, General Manager