Outdoor pool, open 7:30 AM to 6:30 PM, sun loungers

Reviews of W Miami

5 out of 5
W Miami
485 Brickell Avenue, Miami, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 548 out of 1004 reviews" "
Rating 8 - Good. 221 out of 1004 reviews" "
Rating 6 - Okay. 109 out of 1004 reviews" "
Rating 4 - Poor. 68 out of 1004 reviews" "
Rating 2 - Terrible. 58 out of 1004 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Brett

Traveled with family
Liked: Staff & service, amenities
Bathroom was very beat up. Scuff marks everywhere. Lamps shades were broken. Paint around bathroom window incomplete. Felt like the room had been abused and partied in.
Stayed 1 night in Jan 2024
Response from Manager Front Office on Mar 24, 2024
Hello Brett, Thank you for choosing to stay with us and for sharing your experience. We are continually striving to creating a connected experience, and your feedback regarding areas where we could improve is much appreciated. It is disappointing to know you were not happy with the room condition while you were here. Thank you also for bringing these concerns to our attention, and this will be shared appropriately as we are continually striving to improve our guest experience on all levels. We apologize for anything other than an amplified stay, and we hope you will join us again so we can show you why we are a great choice when visiting the city. Thank you once more for being our guest; travel well!Sincerely, Harrison Rose,Manager Front Office

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
The bar and restaurant were under renovation, unfortunately we didn’t know until we arrived there.
Stayed 3 nights in Mar 2024
Response from Manager Front Office on Mar 22, 2024
Hello Stuart, Thank you for taking the time to post your review. From your rating, it seems you had an overall pleasant experience with us. However, we regret not meeting some of your expectations and any inconvenience you experienced. Please know that the information regarding the restaurant closure due to remodeling is available on our hotel's website so our guests can have these details before booking with us. We would like to share that Panther Coffee, located in the Welcome Area, remains open. We hope to see you again at W Miami in the future. Sincerely, Harrison Rose,Manager Front Office

2/10 Terrible

Ozgur

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This was THE WORST Hotel I have ever stayed in my whole life. No breakfast, no functioning restaurant. And when you order from outside, it took them 22 minutes to brin it to my room. It was of course cold and unedible. The room was so noisy, I couldn't sleep without my earplugs. Even then I heard noises. Manager was rude and not helpful at all. I would never stay here again.
Stayed 2 nights in Mar 2024
Response from Manager Front Office on Mar 20, 2024
Hello Ozgur, Thank you for taking the time to leave feedback about your experience. We are truly sorry your sleep was interrupted by the noise issues during your stay. Our Welcome Desk is available around the clock; therefore, we are so sorry we were not aware of the noise concern, as we would have been happy to try and resolve the issue or move you to another suite. It is truly disheartening to know that you felt we lacked in many areas while you were here. Your feedback is valuable to us and will be shared appropriately with our team as it helps us look into the aspects that require improvement. Thank you again for choosing us, and we would love another opportunity to provide you with the inspiring, tailored experience you deserve!Sincerely, Harrison Rose,Manager Front Office

10/10 Excellent

Jeffrey

Stayed 1 night in Feb 2024
Response from Front Office Manager on Mar 21, 2024
Hello Jeffrey, Thank you for the outstanding rating for W Miami. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed our energetic service and style as well as our fantastic location. Stop by again soon; we will be looking forward to it!Sincerely,Harrison Rose,Manager Front Office

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall a good stay. The staff was very courteous and attentive. The rooms could use a little upkeep as the wall paper in some areas was beginning to peel. The noise was pretty bad as well as our room was facing Brickell which is always busy and plenty of honking going on. There is nothing the hotel can do about that and after dark it gets a lot better.
Stayed 1 night in Feb 2024
Response from Senior Operations Manager on Feb 17, 2024
Hello David, Thank you for taking the time to comment on your stay. It is great to know you were pleased with the service you received from our Talent and that you had a satisfactory visit. However, we regret that your time with us was anything other than perfect. We regret the inconvenience caused due to the disturbances and that your room did not meet your expectations. We will share your feedback with the individuals in our organization who are responsible for future improvement plans. It was our pleasure accommodating you, and we hope to see you again.Sincerely,Wendy Flamenco,Senior Operations Manager

10/10 Excellent

Basel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Senior Operations Manager on Feb 12, 2024
Hello Basel, Thank you for staying at W Miami and for your wonderful rating. We are pleased to know how much you enjoyed your time with us and that we helped you feel at home during your travels! We hope you will join us again soon.Sincerely, Wendy Flamenco,Senior Operations Manager

10/10 Excellent

Gregory, Bethesda

Business traveler, Traveled with partner
Liked: Staff & service
The only complain I have is that the gym was closed, I think it should have been disclosed in description of the property. Everything else was perfect.
Stayed 1 night in Jan 2024
Response from Senior Operations Manager on Feb 4, 2024
Hello Gregory, Thank you for being our guest at W Miami and for letting us know you had an overall great time with us. Having said that, we regret your disappointment with the FIT not being operational during your visit. We are making every effort to reinstate our amenities to their full capacity to provide our guests with the exceptional visit we are known for. We appreciate your feedback and invite you to come back soon for the fulfilling experience you deserve. Sincerely, Wendy Flamenco,Senior Operations Manager

4/10 Poor

Nadya

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poorly trained staff and at times understaffed. Did not met my group needs and it was always hard to communicate with someone who was in charge. Overall I think they tried their best, still, their customer service and front desk team have a lot of room to improve.
Stayed 2 nights in Jan 2024
Response from Senior Operations Manager on Jan 31, 2024
Hello Nadya, Thank you for staying with us during your visit to the area. Please accept our apologies for not providing you and your group with the connected and attentive service for which we are known. We have shared your feedback with the appropriate individuals and will use it to enhance our communication. We are grateful for your patience and hope you will give us another chance to show you our dedication to outstanding hospitality. Sincerely, Wendy Flamenco,Senior Operations Manager

8/10 Good

Benjamin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice and clean
Stayed 3 nights in Jan 2024
Response from Senior Operations Manager  on Jan 29, 2024
Hello Benjamin, We are thrilled with your generous review, and we thank you for sharing your experience at W Miami! We love offering our guests luxury style, full of energy and access to the best of what our city has to offer. It was a pleasure having you as our guest, and we look forward to seeing you on your next visit. Sincerely,Wendy Flamenco,Senior Operations Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Senior Operations Manager on Jan 29, 2024
Hello William, Thank you for being our guest and for the rating! It is wonderful to learn how much you enjoyed your time at W Miami and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Wendy Flamenco,Senior Operations Manager

4/10 Poor

Renee

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel room was nicely designed with high end finishes but it was dated. There was cracked tile, lamp switches were old and just laying behind the desk so you had to search for them. There was a glass lamp shade in the bathroom missing. Most items were worn. Sheets had long strings that got caught around my neck. The toiletries were Italian and great. The onsite restaurant had very slow service, the food was mediocre but drinks were good - waiters/staff were great. View from the hotel and restaurant were amazing! For the price, overall, I expected more.
Stayed 1 night in Jan 2024
Response from Senior Operations Manager on Jan 19, 2024
Hello Renee, Thank you for staying with us and providing your feedback. We are truly sorry for not meeting your expectations and for your disappointment with our services as well as the overall upkeep of our hotel. We will share your comments appropriately as we are always looking for ways to amplify our guest experience on all levels, and we will use your feedback to improve moving forward. Thank you again, and we hope you will allow us another opportunity to show our commitment to providing you with an exceptional stay.Sincerely, Wendy Flamenco,Senior Operations Manager

10/10 Excellent

Amy, Folsom

Stayed 1 night in Jan 2024
Response from Senior Operations Manager on Feb 6, 2024
Hello Amy, Thank you for the wonderful rating! We love that you had an unforgettable stay at W Miami. It was our pleasure having you, and we look forward to your return.Sincerely, Wendy Flamenco,Senior Operations Manager

4/10 Poor

jacob

Stayed 1 night in Jan 2024
Response from Senior Operations Manager on Jan 9, 2024
Hello Jacob, Thank you for choosing us for your visit. Our team strives to ensure an excellent, authentic experience for each guest; therefore, we are truly sorry for not meeting your expectations. We are constantly looking for ways to improve our services, and we are grateful for the honest rating. We appreciate your business and hope to have the opportunity to make it up to you in the near future.Sincerely, Wendy Flamenco,Senior Operations Manager

6/10 Okay

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Senior Operations Manager on Jan 21, 2024
Hello Regina, We appreciate you choosing us and providing rating about your stay. We strive to provide all of our guests a perfect and unforgettable experience; therefore, we are sorry we did not meet this goal during your visit. We appreciate knowing that you enjoyed your overall time with us, and we look forward to welcoming you back to the flawless stay you deserve the next time you are in the area.Sincerely, Wendy Flamenco,Senior Operations Manager

10/10 Excellent

Kelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Senior Operations Manager on Jan 1, 2024
Hello Kelsey, Thank you for your recent stay at the W Miami and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again soon.Sincerely, Wendy FlamencoSenior Operations Manager

4/10 Poor

Caroline

Stayed 1 night in Dec 2023
Response from Senior Operations Manager on Jan 19, 2024
Hello Caroline, Thank you for choosing us for your visit. Our team strives to ensure an excellent, authentic experience for each guest; therefore, we are truly sorry for not meeting your expectations. We are constantly looking for ways to improve our guest experience, and we are grateful for your honest rating. We appreciate your business and hope to have the opportunity to make it up to you in the near future.Sincerely, Wendy Flamenco,Senior Operations Manager

6/10 Okay

Klaudio

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Senior Operations Manager on Jan 31, 2024
Hello Klaudio, We appreciate you choosing our hotel. We want every guest to have a comfortable, seamless experience, and based on your rating, we may not have succeeded in your case. We hope you will give us another chance to provide you with the exceptional stay you deserve.Sincerely, Wendy Flamenco,Senior Operations Manager

8/10 Good

Anthony, Weston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only real negative was the $42/night parking. They’re sneaky because the charge by hour. So you get to 10-24 hours is $42. So I wonder who stays at least 1 night but only parks for 9.5 hours? It’s literally impossible if you drive here. This is a sneaky way to say “it’s hourly” when in reality it’s not. So maybe park somewhere else or Uber in.
Stayed 1 night in Dec 2023
Response from Senior Operations Manager on Dec 27, 2023
Hello Anthony, Thank you for sharing your comments. We appreciate hearing about all the things we are getting right and also where we can focus more attention to amplify our guest experience. We regret, though, to know about your disappointment with our parking fees; we appreciate the feedback the feedback regarding the things you would change. We look forward to your next visit and wish you all the best with your travels.Sincerely, Wendy Flamenco,Senior Operations Manager

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Awesome business meeting. Great hospitality, definitely be back for next business meeting.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 25, 2023
Hello Julie, Thank you for the fantastic review and for pointing out all the details that amplified your stay at W Miami. We appreciate you mentioning our inspiring location and limitless hospitality. Thanks again for your business and for choosing us while you were here for your business meeting. We are grateful for your feedback and can’t wait to welcome you back!Sincerely,General Manager

4/10 Poor

Corinna

Stayed 1 night in Dec 2023
Response from General Manager on Dec 16, 2023
Hello Corinna, We are very sorry for not living up to your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area.Sincerely,General Manager

4/10 Poor

Beril

Disliked: Staff & service, property conditions & facilities
They didnt have ROOM SERVICE !! andthey did not mention thhis anywhere!
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 1, 2023
Hello Beril, Thank you for your review of our hotel. We are disappointed to know that our lack of room service was a source of frustration during your visit. Our Welcome Desk is always available to assist you and make the most of your stay, in the future, please do not hesitate to ask. We appreciate the feedback and hope to see you the next time you visit the area. Sincerely,General Manager

8/10 Good

Christopher

Traveled with group
Liked: Cleanliness, staff & service
Great place to stay. Great service nice facilities. Great location. They need daily Valet parking for guest. Parking options aren’t good. The bedroom doors slam waking up the whole floor. Drinks by the pool take forever to get. This is just some positive feedback. I would stay there again I give it a 8/10
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 19, 2023
Hello Christopher, Thank you for the lovely rating of W Miami. We are happy to know you enjoyed our great location and supreme service. However, we are sorry you felt we were lacking in some areas while you were here. We will share your comments with our team as we are constantly looking for ways to amplify our guest experience on all levels. We look forward to your next visit.Sincerely,General Manager

2/10 Terrible

olga

Disliked: Cleanliness
Response from General Manager on Nov 15, 2023
Hello Olga, We are very sorry that we did not deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us.Sincerely,General Manager

4/10 Poor

John

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Horrible service and overpriced.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Hello John, Thank you for choosing us for your recent visit. We are truly sorry for not meeting your expectations and for the unsatisfactory service you received while you were here. We strive to provide excellent service from our Talent, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again.Sincerely,General Manager

10/10 Excellent

Joseph

Stayed 2 nights in Oct 2023
Response from General Manager on Nov 4, 2023
Hello Joseph, Thank you for letting us know your visit to W Miami was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely,General Manager

4/10 Poor

Samuel

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Valet service is not part of the hotel and was really bad and irresponsible with the vehicles. Took long and used it to get their lunch. It stunk of food once delivered.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Hello Samuel, Thank you for reviewing your stay with us. We are truly sorry to hear about the issues you encountered with the wheel service. Your description of a long wait and unprofessional conduct is disappointing, and this is not the standard of service we aim to provide. We want to ensure that our guests' experience is smooth and convenient, and it appears we fell short in this instance. Your feedback has been shared with the appropriate individuals, and we are working closely with them to address these concerns and ensure that such incidents do not recur. Please consider giving us another opportunity to provide you with the exceptional experience you deserve.Sincerely,General Manager

4/10 Poor

Anna

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not the type of housekeeping I expected from this
The hotel is wonderful however it is old. Wallpaper on walls and lampshades was covered with dust. Toilet was not cleaned. While someone made the bed, it appeared that furniture was not wiped down after the previous guest with fingerprints everywhere. I have stayed at this hotel multiple times, and have never experienced this type of poor housekeeping.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 19, 2023
Hello Anna, Thank you for being our loyal guest, and for taking the time to share your feedback. Please accept our apologies for not meeting your expectations. As the cleanliness of our hotel is a key priority, we are disappointed to learn about the condition of your room. Please rest assured that your comments have been shared with our Talent to improve our guest experience. Our Welcome Desk is staffed 24/7 to answer questions and resolve concerns while you are here, so we hope you will give us another chance the next time your travels bring you this way.Sincerely,General Manager

8/10 Good

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a nice place to stay. The area is great for dining and walking around. The room was very clean and the decor was fun. A great mini bar selection too. The location however was very loud. Loud music and loud cars all night. We went to use the gym in the morning at the opening time (6am) and everything was still locked and no lights in the hallway.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 12, 2023
Hello Aaron, Thank you for being our guest at W Miami. We love that you took the time to write about our fresh style and captivating atmosphere. Our rooms are a mix of engaging style and design with modern amenities to help our guests make the most of their visit. However, we are sorry your sleep was interrupted by noise from the street. Our Welcome Desk is always available, and we are ready and willing to help make you as comfortable as possible or move you to another suite. Thank you again for choosing us, and we would love another opportunity to provide you with a better experience!Sincerely,General Manager

2/10 Terrible

Miguel

Stayed 2 nights in Aug 2023
Response from General Manager on Sep 17, 2023
Hello Miguel, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,General Manager

10/10 Excellent

Unser, Parkland

Stayed 1 night in Aug 2023
Response from General Manager on Sep 17, 2023
Hello Unser, Thank you for the perfect rating. We are glad you had a wonderful time at W Miami. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,General Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 4 nights in Jul 2023
Response from General Manager on Jul 28, 2023
Hello Brian, Thank you for choosing W Miami during your visit. We appreciate you sharing how much you enjoyed your stay and our fab location! Our buzz-worthy downtown neighborhood includes world-class shopping, dining and tons of cultural attractions. It was our pleasure having you, and we look forward to seeing you again soon!Sincerely,Gonzalo Maggi BescosGeneral Manager

10/10 Excellent

Christelle

Stayed 4 nights in Jul 2023
Response from General Manager on Aug 16, 2023
Hello Christelle, We are delighted you had an outstanding experience at W Miami and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Sincerely,Gonzalo Maggi Bescos,General Manager

2/10 Terrible

Charles

Traveled with family
Disliked: Cleanliness, staff & service
The staff was nearly hostile - they were even rude about it being booked on Orbitz and I had booked a view room but the room is in the lowest floor on the street side. Also for a W this place is bland.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 22, 2023
Hello Charles, Thanks for choosing our hotel. Our top priority is customer satisfaction, and we are very sorry for the unpleasant service you received from some of our team member and for not meeting your expectations while you were our guest. Your feedback will be used to help us improve our service and guest experience, as well as better serve future guests. We are grateful for your patience and hope you will give us another chance to prove ourselves on your next trip to the area.Sincerely,Gonzalo Maggi Bescos,General Manager

8/10 Good

norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on Jul 11, 2023
Hello Norma, Thank you for your rating of W Miami. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Sincerely,Gonzalo Maggi BescosGeneral Manager

4/10 Poor

Sonal

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
There was no room service after 10pm. We had to order Uber Eats and the hotel wouldn't bring our order to our room. We had to go down to the lobby to pick it up. The front desk was manned by 2 people who admitted they were the only 2 employees working in the hotel that night! I tried to call housekeeping because the in-room fridge was making a loud buzzing sound but no one picked up the phone. No one at the front desk also answered the phone. Embarrassing lack of hospitality and service. That said, the room was clean and breakfast the next morning was quick and well made.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 27, 2023
Hello Sonal, Thank you for reviewing your stay with us. We are truly sorry for the issues you had with the refrigerator in your room and for our lack of responsiveness to your needs. We have addressed the concern you mentioned, and we are grateful for the feedback that helps us improve our services. On a positive note, we are glad to read you were pleased with our refreshing accommodations and the scrumptious breakfast we serve. We hope to have another opportunity to provide you with the seamless hospitality for which we are known.Sincerely,Gonzalo Maggi Bescos,General Manager

2/10 Terrible

Julie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from General Manager on Jun 27, 2023
Hello Julie, We are disappointed to learn that we did not meet your expectations. Please accept our apologies if we did not provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known.Sincerely,Gonzalo Maggi Bescos,General Manager

10/10 Excellent

Cecelia

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in Jun 2023
Response from General Manager on Jun 21, 2023
Hello Cecelia, We are thrilled you had an excellent stay at W Miami, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Gonzalo Maggi BescosGeneral Manager

10/10 Excellent

Jason, Estero

Stayed 1 night in Jun 2023
Response from General Manager on Jul 2, 2023
Hello Jason, We are thrilled you had an excellent experience at W Miami, and we appreciate the fantastic rating. It was our pleasure having you, and we look forward to your next visit with us.Sincerely,Gonzalo Maggi Bescos,General Manager

6/10 Okay

Dana

Stayed 1 night in Jun 2023
Response from General Manager on Jun 27, 2023
Hello Dana, Thank you for your rating. We want every guest to have an exceptional experience, so we are sorry if we fell short in some aspects. We hope to have another chance to deliver the excellent hospitality for which we are known.Sincerely,Gonzalo Maggi Bescos,General Manager

4/10 Poor

Evelyn

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in May 2023
Response from General Manager on Jun 4, 2023
Hello Evelyn, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Gonzalo Maggi BescosGeneral Manager

10/10 Excellent

Linda

Stayed 1 night in May 2023
Response from General Manager on Jun 10, 2023
Hello Linda, We are delighted you had an outstanding experience at W Miami and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Sincerely,Gonzalo Maggi Bescos,General Manager

8/10 Good

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great! Great location to get around Miami!
Stayed 4 nights in May 2023
Response from General Manager on May 14, 2023
Hello Vanessa, Thank you for your recent stay at W Miami. We appreciate you sharing how much you enjoyed our courteous staff and our fab location! Our buzz-worthy downtown neighborhood includes world-class shopping, dining, and tons of cultural attractions. It was our pleasure having you, and we look forward to seeing you again soon!Sincerely,Gonzalo Maggi BescosGeneral Manager

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful Place. The only complaint that the beds are extra firm as well as the pillows. I know everyone has a different comfort level when it comes to beds, But this was too firm
Stayed 4 nights in May 2023
Response from General Manager on May 10, 2023
Dear Dylan, We appreciate your wonderful comments about our hotel, W Miami, and are pleased that you enjoyed your overall time with us. However, we were sorry to read that you were disappointed with the mattress and pillows in your room. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Gonzalo Maggi BescosGeneral Manager

10/10 Excellent

Treishae

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. However, my room could have used some maintenance for the toilet as well as touch ups on the walls. The views were impeccable and the staff was amazing!
Stayed 3 nights in May 2023
Response from General Manager on May 6, 2023
Hello Treishae, Thank you for choosing W Miami and sharing your experience with us. We are pleased to read your kind remarks about our courteous staff and the amazing views. While we are glad that you enjoyed your time with us, we regret any inconvenience caused due to maintenance issues in your bathroom. We will address your concerns appropriately and are grateful for your candid comments. It was a pleasure to host your visit; we look forward to welcoming you back again soon.Sincerely,Gonzalo Maggi BescosGeneral Manager

10/10 Excellent

Sheri

Stayed 1 night in Apr 2023
Response from General Manager on May 1, 2023
Hello Sheri, Thank you for your fabulous rating and for letting us know your stay at W Miami was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Sincerely,Gonzalo Maggi BescosGeneral Manager

8/10 Good

Deb

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very comfortable, well appointed rooms. Friendly staff. Gorgeous pool and views.
Stayed 6 nights in Apr 2023
Response from Market General Manager on Apr 14, 2023
Hello Deb, Thank you for the wonderful review and for taking the time to tell us about your stay. We are glad that you were impressed with our outstanding hospitality, accommodations, and amenities. It was a pleasure having you at W Miami, and we look forward to welcoming you again soon. Sincerely,Winfred VanVorkumMarket General Manager

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Market General Manager on Mar 30, 2023
Hello Austin, Thank you for your fabulous rating and for letting us know your stay at W Miami was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Sincerely,Winfred VanVorkumMarket General Manager

4/10 Poor

Darren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from General Manager on Mar 26, 2023
Hello Darren,Thank you for choosing our hotel. Our top priority is customer satisfaction, and we are very sorry if this was not your experience while you were our guest. Your feedback will be used to help us improve our service and better serve future guests, and we hope you will give us another chance to prove ourselves on your next trip to the area.Sincerely,Winfred VanVorkum,Market General Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stains everywhere in the room
I travel most of the year and this tops the worst hotel experience in a very long time! I would give the hotel itself 3 stars (and that’s generous) and 1 star for the experience of staying here. This is not my first stay here but it got worse every time. I was told before booking the room that they have guaranteed late check out purchase option, at the hotel upon checking in they had no idea what I was talking about. I would not book the room if i was told that late check out was not an option! However, the worst part was the room itself - stains everywhere, scratched furniture with what looks like either feces or blood stains on the walls and curtains, I found a “bride to be” sash in the sheets… don’t think it was left for me there, in room dining is “not available these days”, no even such a simple thing as Netflix on the TV or box of paper tissues on the bed side table. W chain is really embarrassing themselves with this propert
Stayed 1 night in Mar 2023
Response from Market General Manager on Mar 9, 2023
Hello Guest, Thank you for the detailed comments about your stay with us. We are always looking for ways to improve, and we appreciate the feedback. We apologize for not meeting your expectations with your room. We also empathize with the frustration you felt from us not being able to grant you a late checkout, and we are sorry for any miscommunication. We have addressed this with the appropriate individuals, and we are grateful for your patience. We wish you the best with your travels and would welcome another opportunity to show you the excellent hospitality you should have received during your visits with us.Sincerely,Winfred VanVorkum,Market General Manager

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Vey clean and friendly but I did notice other guest of ethics where not treated the same as other in certain areas of the establishment.
Stayed 2 nights in Feb 2023
Response from Market General Manager on Feb 15, 2023
Hello Jonathan, Thank you for being our guest at W Miami and for your excellent rating. We are happy to know you loved our well-maintained property and supreme hospitality. We have also taken note of your additional feedback, as we are committed to enhancing our services on all levels. We hope to have the pleasure of accommodating you again soon.Sincerely,Winfred VanVorkum,Market General Manager