Ratings based on 115 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Jul 25, 2016
The parking fee of $42 per day is very expensive and the cost to rent an umbrella and chairs to lounge at the beach is too. On a positive note the housekeeping staff were good.
Comment from Hotel Management
Jul 26, 2016 by westgate customer care, Hotel Management
Thank you for your review. We certainly understand your concerns regarding the parking fees for our resort. We want our guests to know that the parking area that we allow our guests to park is regulated by the City of Miami. Unfortunately, Westgate Resorts has no control over this amenity. It does delight us to know that you found our staff to provide you with the friendliness that you were looking for and hope that you allow us another chance to impress you in the future. Luna
4 out of 5
by A verified traveler

Awesome place

Posted Jul 20, 2016
I would come back if I were ever in the area. It was very nice and clean and up to date. Only con was there no safe in the room. Other than that, everything was perfect.
Comment from Hotel Management
Jul 26, 2016 by westgate customer care, Hotel Management
Thank you for sharing your review with us. We are pleased to know that you enjoyed our lovely resort and that you found your accommodations to be clean and comfortable. By sharing your likes and dislikes we are able to know when and where improvements can and need to be made in order to provide the best vacation experience possible for our guests. We certainly look forward to see you again. Luna
3 out of 5
by yossi from ישראל

חוויה לא נעימה ניסו לגנוב כסף

Posted Apr 29, 2016 on Hotels
חוויה לא נעימה הזמנו 2 חדרים קבלנו רק אחד שילמנו בכניסה וביציאה בקשו שוב בטענה שלא שילמנו
Comment from Hotel Management
Jul 4, 2016 by GuestRelations, Hotel Management
Thank you for posting a rating of our resort. We look forward to hosting your vacation again soon. Ray
4 out of 5
by A verified traveler from Philadelphia

Hotel was nice

Posted Apr 22, 2016
The living room furniture wasn't all that great. The beach bar wasn't open that much
Comment from Hotel Management
Apr 24, 2016 by westgate customer care, Hotel Management
Thank you for sharing your comments with us. We do hope that you were able to enjoy a great vacation with us nonetheless. We hope to exceed your expectations again in the future. Luna
5 out of 5
by A verified traveler

upgrade

Posted Apr 20, 2016
Pros: The rooms were very clean and the location to south beach was right outside our door
Our stay was great we were upgraded to a 2 bedroom.
Comment from Hotel Management
Apr 24, 2016 by westgate customer care, Hotel Management
Thank you for sharing your review with us. We are pleased to know that you enjoyed your upgraded accommodations and our ideal resort location. We hope to see you again soon.
4 out of 5
by A verified traveler

Posted Mar 18, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by GuestRelations, Hotel Management
Thank you for your rating. We are happy to know that you enjoyed your stay with us. We hope to see you again soon. Luna
3 out of 5
by Pablo from Chivilcoy

Dentro de lo esperado

Posted Feb 16, 2016 on Hotels
Muy bien
Comment from Hotel Management
Jul 2, 2016 by GuestRelations, Hotel Management
Nos complace saber que su estadía con nosotros fue muy buena. Sera un placer que vuelva a visitarnos la próxima vez que esté en el área.  Luna
3 out of 5
by A verified traveler from muy buena

bueno

Posted Feb 13, 2016 on Hotels
buena
Comment from Hotel Management
Jul 2, 2016 by GuestRelations, Hotel Management
Gracias por sus comentarios. Esperamos nos visite de nuevo. Luna
3 out of 5
by Not Provided from Helsinki

Rakennustyömaa & väärät hintatiedot

Posted Dec 3, 2015 on Hotels
Hotels.com kanssa tehty maksusopimus ei pitänyt paikkaansa muiden kuin huoneen osalta. Jouduimme neuvottelemaan hinnat uudelleen: lomakeskusmaksu, parkkipaikkaa ei ollutkaan vaan olimme pakotettuja ottamaan valet parking (meidän sopimuksessa ilm. hinta 26 $ mutta hotellin hinta 35 $, kuntosalia ei ollut olemassakaan, lomakeskusmaksu ei kuulunutkaan hintaan). Lisäksi hotelli oli keskellä rakennustyömaita eikä rantaan päässyt suoraan hotellista.
Comment from Hotel Management
Feb 6, 2016 by GuestRelations, Hotel Management
Thank you for posting a rating of our resort. We look forward to hosting your vacation again soon. Ray
5 out of 5
by A verified traveler from chicago Ill,

Posted Nov 22, 2015
Hotel staff were friendly and courteous! Room was very clean pool area well maintain only down side is that that pool bar closed at 5:30 not open on Wednesday or Thursday other than that I highly recommend. ****
Comment from Hotel Management
Jan 28, 2016 by westgate_customercare, Hotel Management
Thank you so much for your review. It is wonderful to hear that you enjoyed our units and well maintained facilities. We hope to see you again soon! Lissy