Ratings based on 1,470 Verified Reviews

3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

nice hotel

Posted Dec 12, 2017
everything is very good except the breakfast. There is refrigerator and sofa inside of room, clean bed, free business center for printing and internet. Employees in hotel are politely and nice
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Great location

Posted Dec 11, 2017
Excellent hotel. Near to Dolphin mall and also the airport. Great price/value.
Comment from Hotel Management
Dec 11, 2017 by Yeleynis, Hotel Management
Thank you for choosing Best Western Plus Doral. We appreciate your feedback and are delighted to know you had a great stay. We look forward to welcoming you back soon! Best regards, Yeleynis De La Barca Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Jamaica

Pleasant Stay at a decent Hotel

Posted Dec 9, 2017
Nice, clean hotel close to restaurants. A bit far from the airport - 45 minutes with traffic.
Comment from Hotel Management
Dec 11, 2017 by Yeleynis, Hotel Management
Thank you for choosing Best Western Plus Doral. We appreciate your feedback and look forward to welcoming you back soon! Best regards, Yeleynis De La Barca Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

My stay was comfortable after a change of room.

Posted Dec 7, 2017
I think breakfast could be more of a variety,. I apreciated the shuttle services. In all my stay was comfortable.
Comment from Hotel Management
Dec 11, 2017 by Yeleynis, Hotel Management
Thank you for choosing Best Western Plus Doral. We appreciate your feedback and look forward to welcoming you back soon! Best regards, Yeleynis De La Barca Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2017
Short stay nice room, good customer service, I was only there 7 hours
Comment from Hotel Management
Dec 6, 2017 by Yeleynis, Hotel Management
Dear guest, Thank you for choosing Best Western Plus Doral. We appreciate your feedback and are delighted to know you had a great stay. We look forward to welcoming you back soon! Best regards, Yeleynis De La Barca Front Office Manager
2 out of 5
by A verified traveler

Air quality needs improvement

Posted Dec 5, 2017
Clean hotel but air needed work. Rooms were musty smelling upon arrival. Air conditioning helped but overall think they could use some filter changes.
Comment from Hotel Management
Dec 6, 2017 by Yeleynis , Hotel Management
Dear guest, Thank you for choosing Best Western Plus Doral. We appreciate your feedback look forward to welcoming you back soon! Best regards, Yeleynis De La Barca Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Decent hotel near lots of retail stores and restau

Posted Dec 2, 2017
The hotel staff are friendly and mostly accommodating. My only complaint was the long wait for the shuttle from the airport to the hotel.
Comment from Hotel Management
Dec 6, 2017 by Yeleynis, Hotel Management
Dear guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Yeleynis De La Barca Front Desk Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from newfoundland

Nice hotel but....

Posted Dec 2, 2017
Pros: I like best western hotels as a whole
Cons: Get rid of the stale smell in rooms. Carpets are old and damp smelling.
Location: Good location to airport. Hotel has shills to mall which is a nice bonus! I would stay here again but it needs new carpet!
Nice hotel but terrible stale musty old smell in our room. It is only for one night so I will put up with it.
Comment from Hotel Management
Dec 6, 2017 by Yeleynis , Hotel Management
Dear guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Yeleynis De La Barca Front Desk Manager
2 out of 5
by A verified traveler from Guayaquil

Not good not terrible

Posted Nov 26, 2017
It is located close to the airport and dolphin mall, however the staff custumer service was really terrible. I forgot a bag of important papers and when I return to ask for it (less than an hour later) at the front desk, a not so polite lady informed me that "any item forgotten or left behind in the rooms or halls is immediately send to garbage". That was her only answer to my request and did not try to help at all. I will definitely not recommend this place.
Comment from Hotel Management
Nov 30, 2017 by Yeleynis - Front Desk Manager, Hotel Management
Dear guest, Your business is very important to us and we value your feedback. By telling us what you didn't like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and give us another chance. Sincerely, Yeleynis De La Barca Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Guayaquil

Nice hotel

Posted Nov 22, 2017
Nice place to stay near Dolphin Mall and 30 min from the airport. Staff is friendly
Comment from Hotel Management
Nov 24, 2017 by Yeleynis, Hotel Management
Thank you for choosing Best Western Plus Doral. We appreciate your feedback and are delighted to know you had a great stay. We look forward to welcoming you back soon! Best regards, Yeleynis De La Barca Front Office Manager