Lobby lounge

Reviews of Comfort Suites Miami Airport North

2.5 out of 5
Comfort Suites Miami Airport North
657 Minola Dr, Miami Springs, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 965 out of 2153 reviews" "
Rating 8 - Good. 589 out of 2153 reviews" "
Rating 6 - Okay. 249 out of 2153 reviews" "
Rating 4 - Poor. 160 out of 2153 reviews" "
Rating 2 - Terrible. 190 out of 2153 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Gabriel

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good stay before cruise. 15-20 minutes from port
Stayed 1 night in Apr 2024
Response from YC on Apr 19, 2024
Thank you for the feedback.

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport, great to have shuttle to the cruise port
Stayed 1 night in Apr 2024
Response from front desk on Apr 19, 2024
thanks for the stellar review! we hope to see you soon

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of stores to walk to and eat from. Very clean and was able to check in at 1:30
Stayed 1 night in Apr 2024
Response from front desk on Apr 19, 2024
thanks for the stellar review! we hope to see you soon

8/10 Good

Amarjit

Traveled with family
Liked: Cleanliness, staff & service, amenities
Breakfast same every day stay there 3 days
Stayed 3 nights in Apr 2024
Response from front desk on Apr 18, 2024
thanks so much for your review! we hope to see you again

10/10 Excellent

Andrew

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean when my wife and i checked in. Room was also veey clean.
Stayed 1 night in Apr 2024
Response from front desk on Apr 18, 2024
thanks so much for your review! we hope to see you again

8/10 Good

sylvia

Traveled with family
Liked: Cleanliness, amenities
It is quiet and clean
Stayed 1 night in Apr 2024
Response from front desk agent on Apr 17, 2024
thanks so much for your review!

10/10 Excellent

Rodney

I’m very nice
Stayed 1 night in Apr 2024
Response from front desk on Apr 16, 2024
thanks for your stellar review! we hope to see you soon

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk on Apr 16, 2024
thanks for your stellar review! we hope to see you soon

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk on Apr 16, 2024
Thanks so much for the review.

10/10 Excellent

Linda, Helena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, polite and friendly
Stayed 1 night in Mar 2024
Response from front desk on Apr 15, 2024
thanks for your stellar review! we hope to see you soon

10/10 Excellent

Linda, Helena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, friendly and polite
Stayed 1 night in Mar 2024
Response from front desk on Apr 15, 2024
thanks for your stellar review! we hope to see you soon

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from front desk on Apr 15, 2024
thanks for your stellar review! we hope to see you soon

10/10 Excellent

David, Springfield

Location is very nice , close to Airport
Stayed 1 night in Apr 2024

10/10 Excellent

Tonya, Martinsville

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Beds and air conditioning in the rooms are the BEST I’ve ever experienced. You will get a great night’s sleep here! The front desk people were friendly and helpful but are often MIA. Breakfast was pretty good, but under supplied. Common areas are crowded as the space is limited. Pool often has debris in it and no pool net around to clean it out yourself.
Stayed 1 night in Apr 2024
Response from front desk on Apr 15, 2024
thanks for your stellar review! we hope to see you soon

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk on Apr 15, 2024
thanks for your stellar review! we hope to see you soon

10/10 Excellent

Tiffiney, West Frankfort

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desk were absolutely fantastic in ensuring we are set for pick up with the shuttle service offered and helping us find the best option for our return and parking! The rooms are great and the bed is so comfy! We will be staying here anytime we leave the port of Miami!
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
thanks so much for your stellar review! we will be here waiting for you guys!

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and super clean rooms
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
thanks for your review! we hope to see you soon

6/10 Okay

Jose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel !!! Shuttle Pickup was awful, we waited 1.5 hours to be picked up. We used the shuttle to get to the cruise port and everything was great. So, everything perfect, except Airport Pickup.
Stayed 2 nights in Apr 2024
Response from front desk on Apr 11, 2024
thanks so much for your honest review! we hope to see you again

6/10 Okay

brian

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Close to the airport. Shuttle to Ports unavailable. Rooms are pretty rough.
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
thanks so much for your honest review!

10/10 Excellent

Janis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, helpful and accommodating and got us into a room early upon arrival. Entire hotel was very clean. Room was very comfortable and spacious with a great layout. Convenient location to airport with free shuttle and free breakfast. Would stay again.
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
thanks so much for your stellar review! we hope to see you again

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and conveniently located
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
thanks for your stellar review!

10/10 Excellent

Nicola

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly the convenience. The parking was ok. Place was clean and the staff were great.
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
thanks for the review! we hope to see you again

6/10 Okay

Matthew

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities
For staying right before your cruise this hotel works. Our room had mold and a lot of water damage on the wall, but they offer a free shuttle to the port (you have to schedule that, take note cause they don’t always tell you that, I had no idea). Otherwise the hotel is meh and just works for a place to stay short term.
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
thanks for your honest review! we are sorry for any inconvenience. we hope to see you again

6/10 Okay

Yer

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
thanks for the review!

2/10 Terrible

Mary Ann, Slave Lake

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The bed sheets both beds was not changed. It smells bad, crampled and dirty. It’s so disgusting. Very poor customer service. Very disappointed with this hotel.
Stayed 1 night in Apr 2024
Response from front desk agent on Apr 8, 2024
We sincerely apologize for any inconvenience experienced regarding the cruise shuttle matter. As per our operational policy, shuttle services operate on a first-come, first-serve basis, and regrettably, we were unable to accommodate your request at the time. Furthermore, we extend our apologies for any dissatisfaction encountered with the accommodations provided, including the two rooms offered and the subsequent replacement of bed linens following your expressed concerns regarding cleanliness. Your feedback is invaluable to us, and we strive to continually enhance our services to meet and exceed guest expectations. Should you require further assistance or wish to discuss this matter in more detail, please do not hesitate to reach out to our customer service team.

10/10 Excellent

henrry

Traveled with family and small children
Liked: Amenities
Nice hotel
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 7, 2024
Thanks so much for the positive review.

6/10 Okay

Miranda

Traveled with group
Disliked: Amenities, property conditions & facilities
Did not like that the staff did not have access to any linens, and that they did not properly stock the pull out couch. They only gave one pillow for the pull out couch and one blanket. I was told that “housekeeping is gone for the day and they did not have access to any linens.” Also, the ice machine was broken on one floor, most of the soda was sold out of the machines, and the elevator inspections were expired 7/2023!
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 7, 2024
We apologize for any inconvenience you experienced during your recent stay. Please note that our housekeeping services are not available 24/7, and we keep additional pullout couch amenities in the room closet. While we usually have multiple ice machines, we apologize if one was out during your visit. Rest assured, our maintenance team promptly addresses any issues. Your feedback is valuable, and we hope to better serve you in the future.

10/10 Excellent

Lauri

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont walk around by your self
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
thanks, for the review. is a pretty safe area

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice. Breakfast was tasty and had lots of variety. Not best area, but was fine especially during the day. Very convenient.
Stayed 1 night in Mar 2024
Response from front desk on Apr 6, 2024
Thank you so much for the kind words. We hope to see you soon!

10/10 Excellent

Savannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with comfortable beds
Stayed 1 night in Mar 2024
Response from front desk on Apr 6, 2024
Thank you so much for the kind words. We hope to see you soon!

6/10 Okay

Allison

Traveled with family
Liked: Staff & service
This is fine for what you need. A bed near the airport. Nothing fancy. Just make sure if you take the airport shuttle you get off at the right hotel. There are two next to one another and I ended up at the wrong hotel and had to walk through a sketchy parking lot with two kids in tow to get to the correct Comfort Inn.
Stayed 1 night in Mar 2024
Response from front desk on Apr 5, 2024
We apologize for the inconvenience you experienced. The hotel next door is "comfort inn&suites" and we are "comfort suites Miami airport north" and have a different address. we appreciate your understanding. we hope to see you again!

8/10 Good

Heather

Stayed 1 night in Mar 2024
Response from front desk on Apr 6, 2024
Thank you so much for your review! We hope to see you soon!

10/10 Excellent

Jaime, Miami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable room. Some frontdesk agent were not as nice as others. Some were really nice though.
Stayed 2 nights in Apr 2024
Response from Alexis Coicou. on Apr 4, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room comfortable during your recent stay with us.We're sorry to learn that your interactions with some of our front desk agents did not meet your expectations. Providing exceptional service is a top priority for us, and we appreciate you bringing this to our attention. Rest assured, we will address this internally to ensure that all our guests receive the warm and welcoming service they deserve.On a brighter note, we're glad to hear that some of our front desk agents were able to make a positive impression on you. We will be sure to recognize their efforts and continue to strive for consistency across all guest interactions.Thank you once again for sharing your feedback. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,

10/10 Excellent

Abe

Disliked: Property conditions & facilities
Experience was great!! The elevator inspection was several months overdue based on the document in the elevator.
Stayed 1 night in Apr 2024
Response from front desk on Apr 4, 2024
Thanks so much for the honest review! we are sorry for the inconvenience.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that it was close to the airport and there was a Subway restaurant right on the corner!
Stayed 1 night in Feb 2024
Response from Front desk on Apr 4, 2024
Thanks for the review!

2/10 Terrible

Robinique

Traveled with family
Disliked: Amenities
nothing was nice .. very dirty and infested .
Stayed 1 night in Apr 2024
Response from front desk agent on Apr 4, 2024
Thanks so much for the honest review. we are sorry for the inconvenience. If you have any concerns you can contact us directly!

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel en terminos calidad-precio
Stayed 1 night in Apr 2024
Response from Alexis C. on Apr 2, 2024
Gracias por hospedarse con nosotros

10/10 Excellent

Robin, Liberty

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here, free breakfast and free airport/cruiseport shuttle and extremely nice
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you so much for the kind words. We hope to see you soon!

6/10 Okay

Tiffany

Disliked: Cleanliness, amenities, property conditions & facilities
Found a plastic knife under the sheets when getting into bed
Stayed 1 night in Mar 2024
Response from front desk on Mar 31, 2024
Thanks so much for the honest review. we are sorry for the inconvenience. If you have any concerns you can contact us directly!

10/10 Excellent

Katarzyna, South Elgin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and breakfast spacious rooms and shadows to the airport and cruises
Stayed 1 night in Mar 2024
Response from front desk agent on Mar 29, 2024
Thank you for choosing Comfort Suites Miami Airport North. we hope to see you soon!

10/10 Excellent

Season

Traveled with family
Liked: Cleanliness, staff & service
The young lady at check in was efficient and nice even though it was busy when we arrived at 2am.
Stayed 1 night in Mar 2024
Response from front desk on Mar 28, 2024
Thank you for choosing Comfort Suites Miami Airport North. we hope to see you soon!

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness and staff!
Stayed 1 night in Mar 2024
Response from front desk agent on Mar 28, 2024
Thank you for choosing Comfort Suites Miami Airport North.

8/10 Good

Diane

Traveled with family
Liked: Amenities
Great service, friendly staff
Stayed 1 night in Mar 2024
Response from front desk agent on Mar 28, 2024
Thank you for choosing Comfort Suites Miami Airport North.

8/10 Good

izaak mardoqueo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from front desk agent on Mar 28, 2024
Thank you for choosing Comfort Suites Miami Airport North.

10/10 Excellent

Ilona

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and conveniently located
Stayed 1 night in Mar 2024
Response from AC on Mar 26, 2024
Thank you for choosing Comfort Suites Miami Airport North.

8/10 Good

angelica

Traveled with group
Very convenient and comfy room..Staff was very polite and helpful
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 12, 2024
We appreciate your kind words. We hope to host you and your family once again soon!

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service
Room was nice, but the bar was closed for renovation and the hotel did not have a restaurant.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 26, 2024
Thank you for your feedback. We're glad to hear that you enjoyed your room. We apologize for any inconvenience caused by the renovation of our bar. We're constantly working to enhance our facilities and offerings to better serve our guests, and we appreciate your understanding during this process. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Dalvin

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Comfy beds nice staff but no where close to get food if you arrive in the evening except subway.
Stayed 1 night in Mar 2024
Response from Front desk on Mar 26, 2024
Thank you for your feedback. We appreciate your kind words about our cleanliness, comfortable beds, and friendly staff. We understand your concern about the limited food options in the area, especially in the evenings. We apologize for any inconvenience this may have caused.While Subway is the closest option, we would like to inform you that there are several other restaurants within walking distance, such as Old Tom's Sports Bar and Airport Cafe, which offer a variety of dining choices. Our staff is always available to provide recommendations or assist with any questions you may have to ensure you have a pleasant stay. We hope this information helps, and we look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

4/10 Poor

Lucy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Front desk on Mar 27, 2024
Thanks so much for the honest review. Any concerns you can contact us directly!

4/10 Poor

Dana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean, bedskirts had stain marks. Carpet was unclean
Stayed 1 night in Mar 2024
Response from front desk agent on Mar 28, 2024
Thanks so much for the honest review. Any concerns you can contact us directly!