Ratings based on 1,708 Verified Reviews

4.0 out of 5
79% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Decent but nothing amazed me

Posted Jul 31, 2017
The beds wer very comfortable rooms where nice and big i just didnt like that their towels wer very rough and had a meple syrup smell to them i stayed for a week n everyday they would bring new towels n it all smelled the same. I called for a refill on the coffee area n waited 30 mins and called again and the worker who brought it up had a very bad attitude poblem even tho i was still polite.. overall i had a good trip just wanted to make a note so they can fix these little details
Comment from Hotel Management
Aug 9, 2017 by jterrero, Hotel Management
I would like to thank you for taking a moment of your time to share your experience regarding your most recent stay. I apologize for the poor attitude our staff expressed and I will be sure to address this with the Housekeeping Department to fix this concern immediately. I am happy to hear that we were able to meet your most basic needs and I also recognize areas that will need improvement. I hope that if your travels happen to bring you back to South Florida that we are your choice of hotel.
3 out of 5
by A verified traveler

Posted Jul 21, 2017
The cleaning of the room was not done properly. They did not put sufficient towels and the coffee maker was not replenished
Comment from Hotel Management
Jul 28, 2017 by Jon S., Hotel Management
Your comments and review are important. We use your information to raise awareness and corrective measures. Thank you for sharing. We will certainly do better for you next time.
4 out of 5
Recommended
for Everyone
by A verified traveler

No real complaints

Posted Jul 16, 2017
Staff was great, very helpful/accommodating, hotel was decent, but could use some renovations, updates.
Comment from Hotel Management
Aug 11, 2017 by jterrero, Hotel Management
Thank you for your feedback. We our glad you enjoyed your stay.
3 out of 5
by A verified traveler from Kinston, NC

Posted Jul 14, 2017
Location: Nothing. The only location benefit of this hotel is that it is so close to the airport. Absolutely nothing good nearby to do.
Junky mall attached to the hotel. Food was decent but grossly overpriced. I paid $18 for under cooked eggs, three pieces of bacon, and the weirdest "harsh browns" I've ever seen. I couldn't eat it. The TV barely worked and (thanks to a storm) there was no satellite signal half the time. Otherwise the bed was comfortable and the bathroom was clean.
Comment from Hotel Management
Aug 11, 2017 by jterrero, Hotel Management
Good Day Ashley, I apologize for our failure to meet your expectation. I have shared your feedback with my team so that we can improve our services. Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel , close to everything.

Posted Jul 11, 2017
Great staff, very helpful. The front desk staff gave us cookies every night as we walked in. Most friendly house keeping team. Nice clean and big room. Excellent food in the 2 restaurants. I will stay here again, It is close to everything, only a 10 minute Uber ride from downtown and 20 Minutes from south beach. Big clean pool. My stay was absolutely perfect.
Comment from Hotel Management
Aug 11, 2017 by jterrero, Hotel Management
Thank you for taking a moment of your time to share your feedback. We are delighted to hear that you enjoyed your stay. Thank you,
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Convenient, clean and friendly staff

Posted Jul 10, 2017
The hotel is spacious, very clean. Staff was very Helpful, Patricia and Magaly in the front desk where very helpful. The breakfast was surprisingly good. The only two things i would like where better is that the wall was too thin I could hear the person in the next room to me coughing all night and that there should be a small fridge in the room to keep at leasr chilled water. Other than thatbI would recommend it
Comment from Hotel Management
Aug 11, 2017 by jterrero, Hotel Management
Thank you for taking a moment of your time to share your feedback regarding your previous stay. We are delighted to hear that we were able to make this stay an enjoyable one. I will sure to share your feedback with Patricia and Magaly as I am sure they will be excited to hear they were helpful. I will be sharing your feedback with my management team as well regarding Refrigerators in the room. Warm Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 4, 2017
I can't say much. I stayed one night It was quite.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice eating and personnel

Posted Jun 7, 2017
Excellent place, i'll in The near future, nice, quiet and big hotel, and The welcome cookies are The Best!!! Enjoy!!! The Restaurants, room service and The pool
5 out of 5
Recommended
for Everyone
by A verified traveler from Curacao

Getting there

Posted May 31, 2017
Pros: The service, checking-in & out, Valet parking
Cons: In the room, the coffee machine was not cleaned one day and the hot cups were missing after day one.
Location: The hotel is not situated in a busy area so there was not much to do / see nearby. The Mobil gas station was a relief.
The hotel was very nice. To get there however especially from the Palmetto (826) was not easy. You have to change lanes at the end twice and with a heavy traffic this is not so easy, which results in missing the avenue to the hotel. Going from "the inside" there were no clear signs with the hotel name on them which made it difficult especially in the evening and with rain. But once at the hotel, with the very polite people, everything was OK. The reception at checking in went very fast and easy. A big difference compared to other hotels. Not even Embassy Suites is that fast.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Nice hotel, close to airport and Dolphin Mall

Posted May 18, 2017
Nice staff, bar food was great but staff had to be reminded to fetch condiments and utensils which was slightly disappointing, but congiere and front desk staff were very friendly and super helpful. Timely shuttles to airport was convenient.