Ratings based on 1,350 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from HOUSTON TEXAS

NICE HOTEL & GOOD LOCATION

Posted Aug 9, 2017
Pros: THE EXERCISE ROOM WAS AWESOME,THE POOL,THE BEDROOM,BATHROOM,
Cons: FIRST LET CUSTOMERS KNOW ABOUT AMENITIES AND FEES ALSO THE STAFF NEEDS MORE TRAINING THEY NEED TO BE FRIENDLY AND POLITE AND NOT COMPLAINT
Location: LOCATION IS GOOD AIRPORT CLOSE BY
WHEN CHECKING IN THERE WAS A YOUNG ( WHITE WOMAN ) AT THE RECEPTION BUT SHE FAIL TO MENTION ABOUT SOME OF THE AMENITIES WE COULD HAVE, BUT SHE DID NOT FORGET TO ASKED FOR MY CREDIT CARD FOR DEPOSITS AND PARKING FEES ,ALSO THERE WAS A LADY WHO WAS SERVING DRINKS ,SHE COMPLAINT ABOUT PEOPLE EATING THE APPETIZERS IT WAS EMBARRASSING TO LISTEN TO HER RANT ABOUT IT ,WHILE WE ENJOY CHIP AND SALSA ,BESIDE ALL THIS IT WAS PLEASANT THE STAY; THE ROOM WAS NICE AND CLEAN I THINK I CAN GIVE ANOTHER CHANCE TO THIS HOTEL
Comment from Hotel Management
Aug 11, 2017 by HotelMgmt, Hotel Management
We appreciate your comments. It is important to us that every guest who walks through our door feels welcome and valued. Our guest service training efforts never stop. Your comments let us know if our efforts are working and where we might have areas to improve. Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel near the airport for a family stay

Posted Jul 27, 2017
great for a family stay, kitchen fridge cups coffee maker. Sofa for an extra guest. clean bathroom. express checkout. close to airport
Comment from Hotel Management
Jul 29, 2017 by HotelMgmt, Hotel Management
We are delighted to learn that your stay at Element Miami International Airport was so enjoyable. It was our pleasure to accommodate you and we hope you had fun exploring Miami. On your next visit to the area, we hope to be your choice of accommodations. Thank you for your review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2017
Above average hotel located right next to the airport with airport shuttle service; great price for the services provided.
Comment from Hotel Management
Jul 27, 2017 by HotelMgmt, Hotel Management
It was wonderful to welcome you to Element Miami International Airport. I am glad you enjoyed our fantastic location, complimentary shuttle service, as well as the level of service our team provided. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and price near to airport

Posted Jul 18, 2017
Great price and location near airport and center of city
Comment from Hotel Management
Jul 20, 2017 by HotelMgmt, Hotel Management
Thank you for your great review of your stay at The Element Miami International Airport. We are thrilled our fantastic location had such a positive impact on your overall experience. We can’t wait to welcome you back the next time your travels should bring you our way.
2 out of 5
by A verified traveler

Look into other hotels before you stay here.

Posted Jul 14, 2017
Cons: Customer service
I made reservations for one room for a family of four, making sure I had two beds on the bedroom. When I get there, no rooms with two beds were available, we all four had to sleep in one bed, “What a nightmare”. Employees at the front desk are just there for the Pay Check, nothing else, no efforts to provide a decent customer service. The hotel is located on an industrial Area and they even make you pay $20.00 per night for parking. Instead of just having your credit card on filed “in case something happens” they will charge you $50.00 to your credit card and if everything goes well with your stay, they reimburse the money back to your card in 3 days. Because the hotel is into “Helping the Planet Theme” they only change your bed linens twice a week and I don’t think they vacuum “To save the Planet”, room was not clean enough. Overall, make sure you look into other hotels before you stay here.
Comment from Hotel Management
Jul 18, 2017 by HotelMgmt, Hotel Management
Customer service is the most important aspect of a hotel, so we will address all of your concerns with our team. We sincerely apologize that you did not receive excellent service you anticipated. Thank you for sharing your comments and feedback. We hope to have an opportunity to regain your trust.
5 out of 5
Recommended
for Everyone
by A verified traveler from Barbados

AWESOME HOTEL

Posted Jul 2, 2017
Pros: I loved everything.
Cons: Improvement is always necessary, but so far this hotel has it down packed.
Location: Extremely close to the hotel, and no need to worry about getting around the hotel shuttle provides that service withinin a 3 mile radius.
This was my first stay in Miami and my first stay in a hotel and I can comfortably say that I had a truly relaxing and enjoyable experience at Element. I have told my friends and family and at least two people have already booked with the hotel. I totally enjoyed my stay and the next time I travel as long as there is an Element in the area I WILL be staying at this hotel.
Comment from Hotel Management
Jul 4, 2017 by HotelMgmt, Hotel Management
Thank you for taking the time to share your feedback, and I appreciate your kind compliments for our courteous staff. We are thrilled that you could enjoy so much during your time here, and would love to welcome you back to Element Miami International Airport for another exceptional stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Caribbean

Nice and affordable hotel less than 10 minutes fro

Posted Jun 6, 2017
I am a repeat guest to this hotel and would recommend without reservation. The staff is always helpful, friendly and very approachable. Lovely bathroom and kitchenette area. Everything was excellent.
Comment from Hotel Management
Jul 16, 2017 by HotelMgmt, Hotel Management
Thank you very much for the compliments you've expressed within your review of the Element Miami International Airport. We're delighted to know that you enjoyed your stay and that our facilities, staff and location exceeded your expectations. It would be our pleasure to welcome you back very soon.
3 out of 5
by A verified traveler from La Quinta CA

Airport Hotel in an Industrial Area

Posted May 26, 2017
Pros: Nothing
Cons: Everything
Location: As above.
I'm not hung up on being in a toney location for one night while making travel connections but this place is over the top. While close to MIA airport, this hotel is literally in the middle of an old industrial park. Across the narrow street is the vehicle maintenance yard for one of the airline catering companies. At the end of the block is a boat yard specializing in refits. Incredibly enough, there are two additional boutique style hotels currently under construction on the same block! Not a pleasant environment for an evening sightseeing walk. The only food available close by is the hotel's restaurant offering a limited menu. It also offers breakfast which is not note worthy.
Comment from Hotel Management
May 31, 2017 by HotelMgmt, Hotel Management
As a seasoned traveler, we appreciate you taking the time to share feedback from your recent stay. Many of our guests love our property and location, we regret to learn this wasn't ideal for your visit. Our goal is to provide an inviting and comfortable ambiance creating the ideal home away from home; we deeply regret to learn we didn't quite live up to your expectations. Thank you.
2 out of 5
by Jacquillia

Hotel is barely "ok"

Posted May 19, 2017 on Hotels
The hotel location is off the beaten path. The actual hotel is in the middle of a construction zone and is enclosed in gates. While staying here the entire hotel television system and wifi weren't operable. Not ideal for a business traveler. The room was ok... mine was lacking washcloths. Also the room has seen its fair share of wear & tear. Overall - I would not be staying in Elements in the future. I expect more of SPG hotels.
4 out of 5
by A verified traveler

In transit

Posted May 17, 2017 on Hotels
It was nice since we were unexpectedly checked in an accessible room where it's a huge big restroom without bathtub but a huge walking area inside the restroom. We did not request for a change since we are staying over for a night, so didn't bother. The room is actually very spacious and nice, andnhas a little kitchen that has a microwave, refrigerator, and sink where you can wash dishes too. It's pretty nice! Worth awhile to stay over.