Ratings based on 3,862 Verified Reviews

4.0 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

room with high humidity

Posted Aug 23, 2017
Pros: almost nothing
Cons: room carpet and cleaness
Location: ok
very high humidity at the rooms poor cleaness not very helpfull stuffs nothong goof to say
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Make you pay parking over night fee not mentioned
4 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad and Tobago

Good for transit

Posted Aug 23, 2017
Pros: Check-in was fast; we got our room 8 hours earlier for US$25 extra; suite was very spacious with a lot of luggage spaces and power outlets;
Cons: Cons 1. Very spotty wifi in room (Level 9) 2. Carpet was damp 3. Cable was spotty
Location: Location is great for those in transit to/from airport and Port of Miami. There is a hotel shuttle to/from Dolphin Mall for US$10; nothing to do close
Pros: 1. Check-in was fast and we got our room 8 hours earlier for US$25 extra 2. The suite was very spacious with a lot of luggage spaces and power outlets 3. Kitchenette was very basic (tea/coffee maker, mini fridge & microwave only...no utensils) 4. Bathroom was very spacious also 5. Bed was comfortable. Cons 1. Very spotty wifi in room (Level 9) 2. Carpet was damp 3. Cable was spotty
4 out of 5
by A verified traveler from indianapolis

Under construction

Posted Aug 22, 2017
Lots of change going on. Staff were coping fairly well. Needed more staff especially in housekeeping. Waited over 4 hours to get our room. Front desk staff seemed to not care. No one checked on us. Not happy
2 out of 5
by A verified traveler

Under renovation -- challenging

Posted Aug 18, 2017
Pros: very pleasant check in
Cons: lots
Location: Near to airport but very little within walking distance. Given the restaurant situation, I walked (across multi-lane highways) to Chik-Fillet.
This hotel is facing a major renovation of its central area, including where the restaurants are located. As a result the "restaurant" is a conference room. My room was non-smoking but smelled of smoke. And there was a fire alarm at 5 am! On the plus side, the manager's reception was very generous with the drinks and snacks.
Comment from Hotel Management
Aug 21, 2017 by Andres G, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our renovation process. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from great neck NY

far from beach over all was great

Posted Aug 18, 2017
Pros: clean and very helpfull staff
Cons: more healthy food
Location: location its ok little far from the beach
i loved everything about the hotel it was just expedia that told us its next to the beach spending your vacation on this hotel is great but why hotel like this has to deal with expedia this hotel is very well recommended but dont deal with expedia because expedia gives you bunch of lies and extra charges
Comment from Hotel Management
Aug 21, 2017 by Andres G, Hotel Management
Dear Guest, Thank you for your most recent stay and thank you for taking the time to review our hotel. It is with great pleasure that I read that your stay with us was great and that you were able to enjoy our facilities. Should your travels ever take you back to Miami, we would be honored to welcome you back.
2 out of 5
by A verified traveler

Posted Aug 17, 2017
We booked this hotel one night because we had an early flight and it's right by the airport. Well we got there and the parking lot was completely packed. No where to park. My husband went in to check out and the front desk was very nice to him. I will say check in was fairly quick. We went to our room and it was ok. I expected this beautiful room but it was pretty plain and old style. They had renovations going on so maybe that's why I was disappointed. But I only booked this hotel because it was by the airport. I saw the reviews online and they were amazing. Not sure why right now. But for that reason I had to leave a review. I will not be staying at this hotel again.
Comment from Hotel Management
Aug 21, 2017 by Andres G, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our renovation process. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
2 out of 5
by A verified traveler from California

Horrible Experience!

Posted Aug 16, 2017
Pros: The morning staff and the people from breakfast were super nice.
Cons: It needs to be clean and have better night management!
Location: not much to do around.
The room was truly disappointing! We were happy at first with our room but then roaches showed up in our bathroom! it was disgusting and annoying having to call at 3 am to the front desk to get house cleaning up to do something about the roaches! All the lady did was flush it down the toilet and spray windex. The lady at the front desk at the moment (Elsy) was pretty rude throughout the process of being moved around! A couple days later we woke up covered in bites and although the test came back negative for bedbugs we were still moved rooms again. The night manager or whatever her position is (ELSY) was super rude to my friend and was rude to me as well when checking out! Honestly she has no social skills and should not be running the front desk if she is going to treat people rudely!
Comment from Hotel Management
Aug 21, 2017 by Andres G, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with your experience. Please be rest assure that we will address this issue so we may better assist you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from jackson, MS

Nice Hotel

Posted Aug 15, 2017
Under construction at the time, but there wasn't any major inconveniences.
Comment from Hotel Management
Aug 15, 2017 by Andres G, Hotel Management
Dear Guest, Thank you for your most recent stay and thank you for taking the time to review our hotel. I was pleased to read that your stay with us was satisfactory and that you were able to enjoy your stay with us. Should your travels ever take you back to Miami, we will be honored to welcome you back.
1 out of 5
by A verified traveler from mimai florida

Posted Aug 11, 2017
The hotel was Doing some contruction and there was a lot of noice , durt and the pool was very durty no tiowels Available must of the time
Comment from Hotel Management
Aug 15, 2017 by Andres G, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our renovation process. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future