Ratings based on 1,238 Verified Reviews

3.5 out of 5
69% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Miami

Posted Nov 1, 2017
I cancelled the reservation once I got there. My room was on the second floor and next to my room were a group of men, drinking alcohol and smoking in the hallway/balcony area. Very loud noise and conversation. Room was full of smoke when I walked in. This was Not acceptable.
Comment from Hotel Management
Nov 3, 2017 by Hotel Management, Hotel Management
Carmen, we apologize for the noise and odor issues you encountered while here and regret the inconvenience caused. Your feedback has been shared with the appropriate team member’s to ensure a better guest experience going forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
4 out of 5
by A verified traveler from jacksonville, fl

Ok location

Posted Oct 17, 2017
Musty smell in the room. Shady loud neighbors. A lot of people sitting outside smoking
Comment from Hotel Management
Oct 20, 2017 by Hotel Management, Hotel Management
Richard, thank you for your feedback. Please accept my apologies for the inconsistent you experienced during your stay. Our front desk is available to resolve such issues, so we are sorry we were not aware of the problem, as we would have been happy to try and resolve the issue or move you to another suite. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from CT

Nice Hotel

Posted Sep 25, 2017
Pros: Staff, ample rooms
Miami is under Irma's terrible effect. The hotel parking lot was being cleaned from all falling trees etc. So, it would not be fare to judge it these days. Our room A/C didn't work, but the manager, an extremely nice lady, changed us quickly.Overall was an OK stay. too many people at the room doors, smoking and talking did not help.
Comment from Hotel Management
Sep 25, 2017 by Hotel Management , Hotel Management
Thank you for reviewing your experience. We are glad to know you were satisfied with the service provided by our staff and had an overall pleasant stay. Also, your comments show we have room for improvements and we will certainly introspect and implement necessary measures in an effort to improve ourselves. We hope to see you again so we can deliver you an exceptional experience. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from miami, florida

Economical for the Area

Posted Sep 13, 2017
The pull out sofa was terrible. You could feel every spring in your back. There were no linens or blankets in room for pull out sofa. Front desk didn't mention we needed to sign out cooking stuff. Inconvenience. Staff was friendly but slow to bring us sheets, blanket. Things could improve, but I would try a 2nd stay with you.
Comment from Hotel Management
Sep 15, 2017 by General Manager, Hotel Management
Mary, thank you for choosing to stay at Extended Stay America. We are pleased to know you enjoyed your overall visit and that you also found us to be of a good value in the area. However, I am sorry for the issues you had while being here and regret the inconvenience it caused. I have shared your concern with my team to ensure it never happens again. We look forward to welcoming you back soon! Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

A lot of humidity, the floor was always wet

Posted Aug 28, 2017
Pros: Location and a new building
Cons: Eliminate the humidity, and get better quality of towels
Very nice facility but The entire studio floor was always wet, too much humidity. The towels were bad quality leaving white peaces of cotton all over.
Comment from Hotel Management
Aug 28, 2017 by General Manager, Hotel Management
Thank you for sharing your candid comments. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. We regret the inconvenience caused and hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
2 out of 5
by A verified traveler from Fort Lauderdale

Not so good

Posted Aug 27, 2017
The key for our room did not work. We had to go 3 times to front desk before they changed our room. No help was offered at any time. When we were given the second room, the key worked but the handle came off. ( we managed to go in) Also, The sleeper sofa's fitted sheet was dirty and had no other sheets to cover my lil sisters over the night. We had to go back to get a clean fitted sheet. The sleeper sofa was also very uncomfortable. The sofa was advertised two fit two. Well, it is a twin bed so only one person can fit. I will recommend wearing shoes when walking on the carpet because it feels dirty. ( the carpet looked clean though). I almost forgot the ligh!!! The light for the room did not work so we had two use the two nigh lamps next to the bed instead. We also didn't feel as save as in other hotels. There was a person sleeping in his car on the hotels' parking lote. Beer cans on the parking lote. also, when we arrived a guest was fitghting at the front desk because a package had been delivered for him at front desk over 4 hours ago and the receptionist said he did not have it. That he was the one on duty when the package was said to had arrived but that he did not see or received anything. Since the guest was very upset and had been complaining for a while they finally went to the back and the guest found his package... At least it was only a few hours I needed the room before my flight... I will not be staying there again...
Comment from Hotel Management
Aug 29, 2017 by General Manager, Hotel Management
Andie, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. I have discussed your review with my entire team so that these kind of mistakes are not repeated. We can understand your frustration and regret the inconvenience it caused. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will consider giving us the chance to make it up to you at a future date. Sincerely, General Manager
2 out of 5
by A verified traveler from Atlanta, GA

Only there for a nap between delayed flights

Posted Aug 23, 2017
The towels were dirty and there was no trash can in the room. Remote didn't work. Luckily I was only there from 12-4am.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. I am very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
3 out of 5
by Robert

Posted Aug 19, 2017 on Hotels
It was okay. The service from the front desk was fine, but the overall condition of the hotel room and its contents were in a state of questionable cleanliness and disrepair. It's also to be noted if you plan to stay here due to a long layover at the Miami airport, that they do not offer a courteous shuttle.
Comment from Hotel Management
Aug 21, 2017 by Manager, Hotel Management
Robert, thank you for your review. Although you were pleased with our Front Desk service, we are sorry for your disappointment with the condition of our property. I have shared your concerns with my Future Enhancement team as we plan any upgrades in the future. We hope to have another chance so we can serve you better. Sincerely, General Manager
1 out of 5
by A verified traveler from miami florida

Posted Aug 17, 2017
The hotel smell like smoke. They did not offer shuttle service from airport to hotel. I did not know the rooms were outside didn't feel safe. The room felt out dated. For the amount of money I paid I expected better rooms. Wanted to change hotels but Expedia told me I couldn't it was too late. Bad experience and very much disappointed
Comment from Hotel Management
Aug 19, 2017 by General Manager, Hotel Management
You are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We regret the inconvenience caused, and please visit us again so we can provide you with the hospitality you should always expect from us. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Aug 12, 2017 on Hotels
Comment from Hotel Management
Aug 14, 2017 by Manager, Hotel Management
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manage