Ratings based on 1,049 Verified Reviews

3.7 out of 5
76% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from el salvador

Nice place to stay

Posted Nov 2, 2017
Pros: Price and location
Cons: cleanning rooms more often
Location: Very good lovation in Doral
Staff very friendly and helpfull except for a guy working the night of october 31st, maybe because it was Halloween, but he really scared, totally negative attitude.
Comment from Hotel Management
Nov 2, 2017 by Hotel Management , Hotel Management
Felix, thank you for choosing Extended Stay America for your stay. We are pleased your stay with us was good and that you liked the good value we offer. That being said, we are sorry for one of our associates not very welcoming to you and have shared your concern with the appropriate staff to ensure this does not happen again. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from jacksonville, fl

Nice hotel neutral location to where I was visitin

Posted Oct 17, 2017
Was announced as vip of the week and provided with a goodie bag. Hotel was clean and quiet
Comment from Hotel Management
Oct 18, 2017 by Hotel Management, Hotel Management
Richard, we are so glad you enjoyed your time at Extended Stay America. We couldn't be happier that we were able to impress you with our service and facilities. Thank you for your wonderful review, and we look forward to your next visit. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, New York

Nice hotel

Posted Oct 17, 2017
Pros: The staff was great, continental breakfast was on point and the hotel was centrally located to the things we wanted to do.
Cons: The kitchenette sink, refrigerator and bathroom tub was not clean. Attention to these type of details will make guests want to return and not worry.
Location: The malls, beaches, parks, Zoo, and other things are not too far from the hotel.
My husband and I had a great time visiting Miami, and the hotel was just what we were looking for. The hotel was close to the things we were interested in, which made it even more appealing. We came in for the Caribbean Carnival weekend (Columbus Day Weekend), and just needed a place to sleep, since we were out of the room most of the time.
Comment from Hotel Management
Oct 18, 2017 by Hotel Management, Hotel Management
Thanks for making Extended Stay America a part of your travel plans. We are thrilled to know our location worked well according to your needs and that you had an enjoyable time while staying with us. Please know we have shared your concerns regarding the cleanliness issues with our housekeeping team for better improvements. It was good to have you here, we hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Smelled like cat pee

Posted Sep 22, 2017
Pros: They had a room available and accepted pets.
Cons: Better management and better trained staff.
Overwhelming odor of cat pee (and we have 3 cats). Room was not clean. No towels in room had to pick up ourselves at desk. Requested plates, cups and utensils 3 times before receiving - more that 24 hours after first request. No WiFi, due to Irma we were told. Very busy hotel because of hurricane - only two baggage trollies for entire hotel. No clearly marked entrance to hotel from main road. Understandably a difficult time for all, but basics should have been met.
Comment from Hotel Management
Sep 24, 2017 by Hotel Management , Hotel Management
It is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We hope to have another opportunity so we can show you the example of our hospitality. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Miami

Far from everywhere

Posted Sep 21, 2017
Everything is too límited. Soap, cups. You have yo ask for anything you need. Breakfast is more than límited and the hours to serve It too short specially on weekends
Comment from Hotel Management
Sep 24, 2017 by Hotel Management , Hotel Management
Monica, I am very sorry we failed to deliver the exceptional stay you deserved. As per our hotel’s policy, kitchenette and toiletries are available at the front desk and are complimentary. I am also disappointed to know the breakfast we serve was not as per your expectations. Please accept our apologies if we did not communicate this to you at check-in. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Big Pine Key, FL

Hurricane Irma

Posted Sep 21, 2017
Pros: The staff
Cons: Beds, emergency lights.
Location: Doral, FL
We evacuated to the hotel during hurricane Irma. We had no electricity for 12 hours. The staff was very friendly and accommodating, and they took care of everything, including breakfast, laundry, as well as assisting us with getting our keys out of our locked car!
Comment from Hotel Management
Sep 21, 2017 by General Manager, Hotel Management
Christina, thank you for taking the time to share your feedback. We are pleased you were impressed with our attentive service, but I am sorry for the inconvenience you experienced due to power loss. We hope to have another opportunity so that we can make your next stay a perfect one. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

3 nights.

Posted Aug 28, 2017
It was very cozy and comfortable. Staff was friendly and attentive.
Comment from Hotel Management
Aug 28, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America. It’s nice to know you were comfortable here and that you enjoyed the service delivered by our helpful associates. We hope to be your hotel of choice every time you visit this area. Sincerely, General Manager
4 out of 5
Recommended
for Families
by A verified traveler from POS

One night layover from MIA

Posted Aug 24, 2017
Pros: Spacious rooms
Location: Very near MIA, Dolphin Mall Shopping
Stayed with a group for a 1 night layover. Was a very surprised at the quality of the rooms and the spacious accommodations for the price. Tried rebooking the same on my return journey 12 days later but was not available for the price I got it at initially on Expedia :(. Overall, great quality for the price I paid.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Richard, thank you for choosing Extended Stay America for your stay. We are glad to know you loved the spaciousness of your room and that you also found us to be at a great value. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

It is OK for a few days

Posted Aug 24, 2017
It was a very nice hotel. Very clean, sure and near to dolphin mall.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America. We are delighted to read you enjoyed your time with us and that our location was convenient for your needs. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY

Great value

Posted Aug 23, 2017
We were greeted warmly, given kitchen china, pot, pans, cups, glasses, toaster, dishwashing liquid, and utensils. Stove, oven, microwave, and refrigerator all clean and well maintained as well as in good working order. Comfortable beds, and a cozy sofa bed were made available to us. We definitely received our money's worth. Did I mention the pool?
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Manny, thank you for your excellent review of Extended Stay America. It’s wonderful to know you found us to be a great value and were thoroughly impressed by our fully-equipped kitchen. Your feedback is much appreciated, and we cannot wait to host you again in the future. Sincerely, General Manager