Ratings based on 942 Verified Reviews

3.4 out of 5
63% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from nj

Just for a night

Posted Dec 10, 2017
The hotel is not updated, mildew smelling but the staff at the desk were friendly and polite so it had to work for a days stay
Comment from Hotel Management
Dec 13, 2017 by Hotel Management, Hotel Management
Kenneth, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Nov 17, 2017
Terrible beds, hard as a rock. No toilet paper in the room.
Comment from Hotel Management
Nov 19, 2017 by Hotel Management, Hotel Management
Please accept our sincere apologies for the issues you had with the comfort of your bedding and that we failed to communicate our offerings at the time of check-in. We will follow up on your concerns to ensure we are doing everything possible to provide you with a better experience. Please note, toiletries are available upon request at the front desk and always complimentary. We regret and hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Bogotá, Colombia

Not clean / unsafe feeling

Posted Nov 15, 2017
Pros: price
Cons: everything
Location: excelent
unsafe feeling during the whole time. People dringking in parking lots
Comment from Hotel Management
Nov 17, 2017 by Hotel Management  , Hotel Management
Rafael, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management 
2 out of 5
by A verified traveler from Los Angeles

Smelly, stuffy, questionable patronage and safety

Posted Nov 7, 2017
Pros: n/a
Cons: see notes above.
Location: see notes above
Had to book something at the 11th hour. This place is on the distant backside of the airport. The room smelled of stale smoke and other odors undefinable. Windows opened onto walkway frequented by questionable characters, and a party seemed to be in progress in the parking lot. Such extremely hard, bad-tasting water, the soap cake barely foamed. Cursory cleaning apparently done, but I made it a point to leave as early as possible, just to put experience behind me. In no way would I "extend" any stay here. Counter staff polite, but not too knowledgeable about dining options in the area, which weary travelers desperately need.
Comment from Hotel Management
Nov 9, 2017 by Hotel Management , Hotel Management
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
2 out of 5
by A verified traveler from panama

A run down place

Posted Nov 6, 2017
The hotel room was so gloomy no proper lights and it was pretty old the whole layout of the room. The bathroom had a weird smell as if someone left a sanitary pad for like days. I wouldn’t stay there again especially not at the rate of 106.00
Comment from Hotel Management
Nov 8, 2017 by Hotel Management, Hotel Management
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Airport hotel

Posted Nov 6, 2017
I chose this hotel because it is closed to the airport but after I check in there was no one to pick up the phone at the front desk most of the times. The only one time I got somebody on the phone to complain about hot water. No one called me back. The pillows and the bedding were not comfortable The bathroom is not very much cleaned, the water hose is dirty. They were hair everywhere. I do not recommend
Comment from Hotel Management
Nov 8, 2017 by Hotel Management, Hotel Management
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Honduras

Expensive and uncomfortable

Posted Nov 4, 2017
This is not the first time that I used this brand of hotel (Extended Stay), but this is the first time that I felt really bad in the place. This hotel has the lobby separated from the room buildings and my room was in the farthest. What makes me felt uncomfortable was that my neighbors used to smoke and drink all the nights in the hall way, this hall is like a balcony and they used to stay in front of my room, in my opinion that was dangerous because I am a woman and I was alone. I called the lobby and they never resolve the situation. Next morning every day, used cigars in the hall. Like a cheap hotel. I hope never comeback. Not for families and not for women.
Comment from Hotel Management
Nov 6, 2017 by Hotel Management, Hotel Management
Jessica, thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
1 out of 5
by A verified traveler from miami, florida

Found disgustingness on headboard

Posted Nov 1, 2017
Yes, it was disgusting and do not go there. I will never visit again.
Comment from Hotel Management
Nov 2, 2017 by Hotel Management , Hotel Management
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
1 out of 5
by A verified traveler from lafayette la

Tail gate of truck stolen

Posted Oct 30, 2017
I was there for 2 nighters , I checked out after the first night , my truck tailgate was stolen
Comment from Hotel Management
Nov 2, 2017 by Management, Hotel Management
Thank you for being our guest and for taking time to leave feedback. The security and safety of our guests is of utmost importance, and it is extremely concerning for us to read your comments about theft at our property. All reports of missing items are taken very seriously and steps are taken to investigate all claims, big or small. Our security team has been working closely with local authorities to investigate and prevent future incidents of this nature. If we may be of any further assistance to you please don't hesitate to get in touch with our general manager directly. Hotel Management
2 out of 5
by A verified traveler from houston

Not a nice hotel not closed to the sirport

Posted Oct 29, 2017
Your link ststed that this hotel was 3.8 miles from the airport. It was not. It cost $25 to get here and it will cost 25$ more to get back.. i will think twice about your recommendations
Comment from Hotel Management
Oct 31, 2017 by Hotel Management , Hotel Management
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management