Ratings based on 534 Verified Reviews

3.4 out of 5
66% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Close to American Airlines Arena

Posted Oct 10, 2017
Pros: Location
Cons: Cleanliness!
Location: Just stayed for night, however several restaurants are near by.
Upon entering the room, there was an unpleasant smell. The bathroom was not clean and one of the beds did not appear to have had new sheets put on. There were also tiny roaches on the counter. There weren't any vacant rooms therefore we were unable to request different room. Luckily, it was just for one night.
Comment from Hotel Management
Oct 12, 2017 by Hotel Management, Hotel Management
Please accept my apology for the inconvenience and less than favorable experience you had at our hotel. We are sorry for the cleanliness issues and the uninvited visitor you encountered in your room. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. I hope you will return so we can make it up to you. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Miami

Posted Oct 9, 2017
Never stay here. This hotel gives a bad image to beautiful Miami Spring
Comment from Hotel Management
Oct 11, 2017 by Hotel Management, Hotel Management
Sylvia, thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice hotel, but parking is questionable

Posted Oct 9, 2017
The parking is behind hotel, and if you're alone coming in late; it could be not good. I was okay, I just don't like parking.
Comment from Hotel Management
Oct 9, 2017 by Hotel Management, Hotel Management
G D, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. However, we're sorry for the inconvenience you had with the parking facility. We appreciate your business. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Bahamas

Horrible stay during Hurricane Irma

Posted Sep 15, 2017
We were originally checked in for 3 nights, however due to the hurricane we had to stay for 2 nights. The beds were uncomfortable, when we asked for ice bucket there were none. We understood that it was a hurricane but the only nice staff member was Ashley at the front desk who assists with getting the manager to extend the 2 nights because they have closed out the venue with Expedia. If we knew they had no generator and for 2 more nights after the hurricane we slept in utter heat, no breakfast with animals relieving themselves indoors in a smokey hall way, we would have changed hotels. I do not feel that we should be charged full price for the extended nights. Please contact me and advise if you will please give me partial refund.
Comment from Hotel Management
Sep 17, 2017 by General Manager, Hotel Management
Suk, I am very disappointed with the kind of experience you had at our hotel. I apologize and regret the inconvenience you encountered during your stay and for the dissatisfaction with our facilities. I have made a note of your feedback and please reach out our hotel for any assistance with regards to your bill. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bluffton SC

Nice close to everything

Posted Aug 29, 2017
It was fast check in, to me it is worth for price, but note that there is not service to room do everything your own
Comment from Hotel Management
Aug 29, 2017 by General Manager , Hotel Management
Walter, thank you for your nice feedback about Extended Stay America. We are glad to know you liked our convenient location and that found us to be a good value for the price. We hope to see you again whenever you plan to visit this area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Aruba

Really good location ...

Posted Aug 23, 2017
Great hotel, great service,the staff really friendly ...I recomend it any time ....the only thing they have to improve is the breakfast...
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Mando, we are glad you stayed at Extended Stay America. It’s a pleasure knowing you loved many aspects of your visit, especially our excellent service and property. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. Thanks for recommending us, and we hope to see you again soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Virgina

It's ok

Posted Aug 23, 2017
The hotel staff were excellent and really nice. The hotel is outdated and needs to be remodeled.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Michelle, thank you for choosing our hotel for your visit. It is good to know our staff took good care of you and made you feel comfortable. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope to welcome you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from miami fl

Close to airport

Posted Aug 23, 2017
I stayed in a business trip for only one day and everything was perfect. Fast check in and out, room very clean and updated. Very well worths the money. Will definitely recommend
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you so much for your feedback of your visit at Extended Stay America. It’s a pleasure knowing you loved our reasonable rates and our location. We appreciate you recommending us and hope to see you again soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from tampa Fl

Nice hotel

Posted Aug 17, 2017
Comfort. Quite. Nice hotel and nice service. Ggggggggggggggg:ggggggggggghhggggggggggggggggggggggggggggggggggggggggggggggggggg
Comment from Hotel Management
Aug 17, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your kind review of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager
5 out of 5
by Victor

Posted Jul 19, 2017 on Hotels
Comment from Hotel Management
Jul 21, 2017 by Manager, Hotel Management
Victor, thank you for taking the time to share your perfect rating of Extended Stay America - Miami - Airport - Miami Springs. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager