Ratings based on 4,379 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location near the airport

Posted Jan 23, 2018
Pros: Room are ample
One of the best choices if you need to stay close to MIA
3 out of 5
by A verified traveler from prince Albert Saskatchewan Canada

Posted Jan 22, 2018
This hotel was very noisy at night banging doors and people talking, it’s location wasn’t ideal because it wasn’t close to any sights. The hotel did have a shuttle to a mall and back for $20.00 and also some patrons had coupons for the breakfast buffet. I wonder why only some get the breakfast coupons and not others. I was disappointed with this hotel and the last part of our holiday!
4 out of 5
Recommended
for Everyone
by A verified traveler from Pensacola, Florida

close to airport

Posted Jan 18, 2018
Pros: LOVED the bed Sister was on a plane for 6 hours and I had been driving for 12... hot shower and comfortable bed were just what we needed
easy check in no line no waiting. Met up with hundreds of travelers at the bar where we compared plans for our epic cruise! Restaurant was a bit over priced for just a burger and fries. Room was great and so was the view.
Comment from Hotel Management
Jan 19, 2018 by Alyson A., Hotel Management
Thank you for your feedback! We are happy your stay was pleasant. We look forward on having you stay with us in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Couple of negatives

Posted Jan 15, 2018
Pros: location to cruise
Cons: sooner shuttle Cheap hair dryer Free web
Have to join HHonors to get internet access!!! Should be easier and free. No Hair dryer
Comment from Hotel Management
Jan 19, 2018 by Alyson A, Hotel Management
Thank you for your feedback! We are happy your stay was pleasant. We look forward on having you stay with us in the future.We will have this addressed as we strive to deliver premium service.
2 out of 5
by A verified traveler

Posted Jan 14, 2018
Water pressure in the bathtub is really low. It takes about 30 min to get half filled
Comment from Hotel Management
Jan 19, 2018 by Alsyon A., Hotel Management
We’re so sorry to hear about this. We value your stay with us on property; I will pass this on internally to our management team. We will have this addressed as we strive to deliver premium service.
5 out of 5
Recommended
for Couples
by A verified traveler from Pennsylvania

beautiful place to relax

Posted Jan 13, 2018
Pros: The hotel is beautifully decorated. The room we stayed was very clean and daily when we returned to the room, the maids had cleaned and made the room
Cons: The price for parking needs to be reviewed.
Location: We were there for a family wedding and really did not have an opportunity to seek out much of the area, however, there doesn't seem to be too much.
We were attending a wedding in Mismi and decided to stay near the airport. The hotel was very clean and a very professional staff. The airport shuttle to and from the airport to the hotel was a definite plus. The restaurant is excellent, but a little pricie. One downside is that the daily parking rate of $19.00 per day for self parking is too high. We enjoyed our stay and were very pleased overall.
Comment from Hotel Management
Jan 19, 2018 by Alyson A., Hotel Management
Thank you for your feedback! We are happy your stay was pleasant. We look forward on having you stay with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Conception Bay South, NL

Nice hotel

Posted Jan 13, 2018
Friendly staff, nice pool, free shuttle to airport
Comment from Hotel Management
Jan 19, 2018 by Alyson A., Hotel Management
Thank you for your feedback! We are happy your stay was pleasant. We look forward on having you stay with us in the future.
5 out of 5
Recommended
for Other
by A verified traveler from Pittsburgh, PA

Nice pre-cruise hotel

Posted Jan 12, 2018
Pros: Great room, Spacious, comfortable, and clean.
Cons: The outside of the hotel looked a little run down and could use a touch-up paint job. The basketball court definitely needs a good cleaning.
Location: Close to the Miami airport and cruise port.
I booked this hotel as my cruise set it as their official cruise hotel for Star Trek: The Cruise 2. It offered a cheaper and easier way to get to the Port for the cruise ship. The overall hotel was excellent with a great staff. The room was spacious and comfortable. The location was not too far from Fort Lauderdale Airport and was not too expensive of a ride to get there.
Comment from Hotel Management
Jan 19, 2018 by Alyson A., Hotel Management
Thank you for your feedback! We are happy your stay was pleasant. We look forward on having you stay with us in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2018
Stayed due to canceled flight. Had a lovely dinner, and restful night.
Comment from Hotel Management
Jan 19, 2018 by Alyson A., Hotel Management
Thank you for your feedback! We are happy your stay was pleasant. We look forward on having you stay with us in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport...but shuttle service unreliable!

Posted Jan 11, 2018
The hotel and room are nice--great location close to airport, BUT the hotel's complimentary airport shuttle is not reliable! It is supposed to run every 20 min, but we waited 40 min, then called front desk and were told the shuttle would be there in a few minutes--the front desk staff said he'd tell the driver whic departure gate we were at, and just to wave at the driver--when we saw the shuttle, we waved frantically at him...and he just kept driving. We had to wait another 20 min for the next one, so total wait time of over an hour :-(
Comment from Hotel Management
Jan 19, 2018 by Alyson A, Hotel Management
Thank you for your feedback! We are happy your stay was pleasant. We look forward on having you stay with us in the future.We will have this addressed as we strive to deliver premium service.