Ratings based on 263 Verified Reviews

3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Apr 28, 2017
Good location for what I needed. Overall it served a purpose, but it was not what I have experienced with other Holiday Inn properties.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2017
Good hotel on a budget got breakfast free of charge
1 out of 5
by A verified traveler

Awful

Posted Dec 25, 2016
I called in advance of travelling to inform the hotel when I was coming and that I would need to use the shuttle service from the airport but would not be able to call them while there. I was told no problem the shuttle runs every half an hour from door 17. 2 hours later I was still waiting. I asked a passer by if I could use their phone and called the hotel they said they were on their way. In the end we had to get a cab. The hotel said the driver was not on his way directly to us he had to get someone else 1st. They have us a room. We were in the room and then someone unlocks the door and walks in. They gave someone else the same room. I asked for my money back and left. I'll see if they refunded me when I get home.
Comment from Hotel Management
Jan 4, 2017 by ken.hilbert@hi-miamidoral.com, Hotel Management
Thanks you for your comments. Please allow me to apologize on behalf of the transportation staff and the registration staff. It appears that multiple mistakes were made and we are sorry it impacted your stay. I can assure you that these mishaps are a rare occurrence and not to be repeated. Thank you for bringing these items to our attention, it helps us to improve when things go wrong.
5 out of 5
by A verified traveler

Posted Dec 4, 2016 on Hotels
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for selecting our hotel to stay with and for the great 5 STAR rating.
5 out of 5
Recommended
for Everyone
by A verified traveler from AUA

Had an awesome stay! Excellent service!!

Posted Aug 15, 2016
Great hotel, very comfortable with excellent breakfast service.
Comment from Hotel Management
Aug 15, 2016 by ken.hilbert@hi-miamidoral.com, Hotel Management
Thank you Jo-Ann for your comments and the great 5 STAR rating. I am glad you enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good location and very confortable

Posted Aug 13, 2016
Very good location and very confortable, nice staff and facilities
Comment from Hotel Management
Aug 15, 2016 by ken.hilbert@hi-miamidoral.com, Hotel Management
Thank you for the 5 STAR rating and outstanding review. Our staff takes pride in delivering great service to all of our guests.
4 out of 5
by Chris

Posted Aug 9, 2016 on Hotels
Comment from Hotel Management
Aug 11, 2016 by General Manager, Hotel Management
Chris, We are grateful for the 4 Star rating. We will try harder next time to earn the 5th Star. Thanks for staying with us. We hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Bed and shower as I call it

Posted Aug 5, 2016
Pros: Close to malls and access to highways, personnel was pleasing and helpful
Cons: TV was not easy to use and a few channels were unavailable
Location: Dolphin and International Malls are a few minutes away
Room was clean and comfy, pillows were too soft; shower did not have enough pressure and water did not run fast enough enough to form a pool of standing water about ankle high.
Comment from Hotel Management
Aug 8, 2016 by ken.hilbert@hi-miamidoral.com, Hotel Management
Thank you for choosing to stay with us. I am sorry you had difficulty with the TV selections on some channels and the tub did not drain fast enough. Our Maintenance team has read your comments and are on the case to eliminate these issues.
5 out of 5
by Josh

Posted Aug 4, 2016 on Hotels
Comment from Hotel Management
Aug 8, 2016 by General Manager, Hotel Management
WOW.... Thanks Josh. We appreciate your fantastic rating, hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

"Standard" Holiday Inn. Friendly and fast staff

Posted Jul 31, 2016
Pros: Location, price, staff
Cons: Lobby is a bit small but OK
Location: Gas, food, shops
I only stayed for few hours at the hotel before my evening flights out of Miami Airport. Reasonable price, near the airport and good food nearby.
Comment from Hotel Management
Aug 1, 2016 by ken, Hotel Management
Thank you for your comments. I am glad you chose us, even if it was for just a few hours. We hoe to see you again when flying in or out of Miami. Travel safe.