Ratings based on 415 Verified Reviews

3.4 out of 5
63% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to Airport

Posted Oct 15, 2017
Convenient from Airport for stay before and after our cruise. Cost less than motel near port. Building is older but seems ok Downsides were nowhere to eat in walking distance, and pool was COLD. But if you want a quick place to crash before a cruise. Not the worst decision you could make.
Comment from Hotel Management
Oct 16, 2017 by General Manager, Hotel Management
Jerry, thank you for being our guest. We are happy you had a pleasant stay and that you were satisfied with all that we have to offer. However, we regret if any inconvenience was caused while you were here. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Markos A Rivas, General Manager
3 out of 5
by A verified traveler

Posted Oct 11, 2017
It had no fridge in the room. I stayed in building 2 which had an ice machine only on the 5th floor, where as building number 1 had ice machine on every floor with vending machines. The hotel didnt look like the pictures, it was much older, however the room was comfortable.
Comment from Hotel Management
Oct 11, 2017 by General Manager, Hotel Management
Thank you for your visit. Although you were overall satisfied with your stay, we are sorry for failing to meet all of your expectations. We appreciate your valuable feedback as it will help us to improve our facilities and service levels moving forward. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Markos A Rivas, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from canfield, ovio

Close to airport but not too loud with traffic.

Posted Sep 24, 2017
Close to airport. Shuttle prompt and staff friendly. Restaurant was overpriced and their flat iron steak tasted like tough leather. But the Mai Tai definitely was not weak!! Some hurricane damage and smell which is why I rated the overall hotel lower- not their fault but when I called to confirm reservation was no mention of 1 side of the hotel being closed for water damage and the whole lobby reeked of a moldy smell they had tried to conceal with a fragrance.
Comment from Hotel Management
Sep 26, 2017 by General Manager , Hotel Management
Holly, thank you for being our guest at the Holiday Inn Miami-International Airport. We are happy to read you had a comfortable stay and liked our location. That being said, we are sorry for not meeting all of your expectations. We value your feedback as it will help us to improve our service and facilities. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Markos A Rivas, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Yorj

Posted Aug 30, 2017
Amazing as usual. We absolutely love staying at the Holiday Inn!
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
Renee, thank you so much for your loyalty towards our brand and for choosing the Holiday Inn Miami-International Airport. We strive to provide an outstanding experience to all of our guests, and we are delighted to know we accomplished this while you were here. It was our pleasure hosting you, and we look forward to your return visit soon. Markos A Rivas, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Cayman

Nice hotel close to the Airport.

Posted Aug 25, 2017
Pros: Staff were very friendly and helpful.
Cons: Didn't observe where any changes were required for improvement.
Location: Near the airport, convenient for shopping and dinning.
I enjoyed my stay as my kids were very excited about being able to view the airport with the different planes and being able to watch them take off from the windows of the hotel.
Comment from Hotel Management
Aug 27, 2017 by General Manager, Hotel Management
Pam, on behalf of the entire team at the Holiday Inn Miami-International Airport, thank you for staying with us! We are glad your visit was a comfortable one and you enjoyed the convenience of our close proximity to the airport. Thank you for your wonderful review, and we look forward to hosting you again in the future. Markos A Rivas, General Manager
3 out of 5
by Michelle

Cleanliness

Posted Jul 17, 2017 on Hotels
My bathroom wasn't cleaned when I arrived. I was put in another room that did not have the Fridge and microwave. I explained I need the fridge for baby milk. The location is great and the shuttle to and from the airport 24/7.
Comment from Hotel Management
Jul 24, 2017 by James, Hotel Management
Michelle, thanks for your feedback. Although you liked our location and convenience of shuttle service, we sincerely apologize for not meeting your expectations and regret the inconvenience it caused. Your concerns have been addressed within our housekeeping department in an effort to improve our service. We hope you will choose us again as we would love to ensure your next stay is perfect in every respect. Markos A Rivas, General Manager
4 out of 5
by ea from houston

Nice hotel

Posted Jul 12, 2017 on Hotels
Had a nice stay. Staff was friendly and even got me checked in a little early. Close to downtown - 20 to 30 minutes from the beach.
Comment from Hotel Management
Jul 13, 2017 by James, Hotel Management
Thank you for being our guest at the Holiday Inn Miami-International Airport. We are pleased to read our location was ideal for your needs and that our associates left you with a good impression. Thanks again for your business, and we would love to welcome you back the next time you are in the area. Markos A Rivas, General Manager
4 out of 5
by A verified traveler

Posted Jul 9, 2017 on Hotels
Good
Comment from Hotel Management
Jul 10, 2017 by James, Hotel Management
Thank you for giving our hotel a fantastic rating and for all the wonderful things you mentioned about the Holiday Inn Miami-International Airport. We are honored by your kind remarks which let us know we are on target in meeting our goals for guest satisfaction. We look forward to sharing your comments with our team. It was a pleasure to have you as our guest and we hope to see you again on your next visit to Miami.  Markos A Rivas, General Manager
3 out of 5
by A verified traveler from New Jersey

Nice hotel near Miami airport

Posted Jul 2, 2017
Room had strong odor. Room was in an adjacent building, but staff offered to help with bags and were very friendly and polite.
Comment from Hotel Management
Jul 3, 2017 by General Manager, Hotel Management
Dave, thank you for sharing your review. We are pleased to know that you liked the service provided by our associates and that your overall visit was a pleasant one. However, we’re sorry for the inconvenience you experienced in your room. Your feedback has been shared with the housekeeping team, and we will promptly take action to rectify the problem. Hopefully, we will have the opportunity to make it up to you on a future visit. Markos A Rivas, General Manager
3 out of 5
by Pedro

Posted Jun 27, 2017 on Hotels
room was decent enough. AC wasnt amazing, takes a while to kick in (super hot for the first few hours). Also, we were in the second building which must have been a "smokers section" because it smelled like it. the room itself didnt, but the hallway reeked of cigar smoke
Comment from Hotel Management
Jun 29, 2017 by James, Hotel Management
Pedro, thank you for staying with us and for providing your feedback. We are pleased you had an overall nice stay. However, we are sorry for the smoke issues you experienced while you were here. I have shared your concerns with my housekeeping team to take corrective actions immediately. We hope you will stay with us again and give us another opportunity to provide you with the wonderful experience you deserve. Markos A Rivas, General Manager