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Rating 10 - Excellent. 571 out of 1003 reviews" "
10 - Excellent
571
Rating 8 - Good. 251 out of 1003 reviews" "
8 - Good
251
Rating 6 - Okay. 79 out of 1003 reviews" "
6 - Okay
79
Rating 4 - Poor. 45 out of 1003 reviews" "
4 - Poor
45
Rating 2 - Terrible. 57 out of 1003 reviews" "
2 - Terrible
57
8.6/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
Marti
Business traveler
Mar 27, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Towels were not stocked, there was no running water in the room at about 9:15 am, hall carpet was super stained, good bones but very dated.
Marti
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Thank you for your recent review Marti- We appreciate the feedback. I am sorry about the running water, we had to change out one of the hotel water heaters which created this issue, I am very sorry.
Had an issue at check in my room wasn’t ready
And they wanted me to wait , I talked to the manager and got another room in a higher floor not what I wanted but it was ok. For the time I waited and inconvenienced the manager offer me credit for lunch the next day. But when I went to get the lunch the next day there was no credit the lady at the front desk gave me the run Around and wasn’t able to get a hold of him “ shocker “ so I was lied to and plus paid for a $40 breakfast also x2 that I didn’t use and they didn’t give me the money back. So I will never go back to this hotel and I’ll make sure that my grotof friends and family won’t either. Very unprofessional and if you offer the customer something back it up don’t lie just to try to bring down the situation. I was basically lied to.
Very disappointed being a military veteran and being treated like that.
John
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Very sorry you had this issue while you were here John. Looks like we had a procedural issue. A staff member did not handle our process correctly resulting in this issue. There certainly was no one lying to you, and I am sorry that was the perception. I am very sorry and I am hopeful that you will give us another try.
Overall, it is a nice hotel. The pool and room weren't as big as imagined, and they had no shuttle to the airport. However, it was clean, comfortable, and close to the Dolphin Mall.
Itzrel
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Thank you for taking the time to leave a review- we appreciate it!
8/10 Good
Jose
Traveled with partner
Jan 29, 2024
Liked: Cleanliness, staff & service
The service in general is good. The property need some updating. The bed was very comfortable.
Jose
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 1, 2024
Thank you Jose, we appreciate your rating and comments!
Thank you for staying with us John, we appreciate it. I am sorry that you were only able to rate us a 1. We would certainly like to hear more about your stay.
Thank you for the 5 out of 5 rating Ana, we appreciate it!!
10/10 Excellent
Christin
Traveled with family
Jan 15, 2024
Liked: Cleanliness, staff & service, amenities
The first night during my stay, there was no hot water. We were not informed that there was no hot water during check-in. It was only after I complained the next morning that I was told they were having a property-wide problem with the hot water. It was fixed the next day, but it is something that should have been disclosed at check-in.
Christin
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
THANK YOU for the awesome rating and for your comments. The issue with the hot water was unexpected and we are sorry that it impacted your stay. Thank you for having stayed with us and I am sorry about the hot water.
6/10 Okay
Balwinder Kaur
Jan 13, 2024
Looks dated
Balwinder Kaur
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Thank you for taking the time to leave a rating, we appreciate it!
I liked the location and that is quiet. Also liked that it has ample parking and its safe. But the room smelled funky. I'm still trying to figure out what it smelled like.Also the toilet is verycold and very l9w. And you have to press and hold a side button very uncomfortable. It didn't smell clean at all.
ANA
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Thank you Ana, we appreciate you having stayed with us an I am sorry you encountered these issues. We will be sure to check the guest room that you were in. Thank you for providing this feedback.
This is the worst ever experience i ever had with any hotel in united states. This is definitely not up to the standards of a 4.5 star hotel. The bathroom is a total night mare, all the walls are covered with mould and the bath tub is fully damaged and some sort of sheet is put to cover the damage. I wouldn’t recommend this to anyone.
Leela Sai Sankar Reddy
Stayed 2 nights in Nov 2023
Response from Julio Seoane on Nov 29, 2023
I would personally like to apologize for the massive inconvenience that you have experienced in our hotel. I can assure you this is not the norm, and we are sincerely taking your review serious! We have already taken action and had discussed some modifications to our hotel. We hope to welcome you back in the near future to give us another opportunity to make it right!
8/10 Good
Diraida, San Juan
Traveled with family
Nov 21, 2023
Liked: Staff & service
Olor a humedad y falta de mantenimiento.
Diraida
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 27, 2023
Thank you for the review and feedback, we appreciate it!