Ratings based on 1,515 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Bethesda, MD

Good for business trip

Posted Nov 14, 2017
Cons: Wi-fi speed was a little slow.
The room was clean and staff was helpful in dealing with a few problems I had as well as recommending locations to go out and eat in the area. Good breakfast selection in the club level.
Comment from Hotel Management
Nov 16, 2017 by Juan Reservations agent, Hotel Management
Good Afternoon, Thank you for feedback! We hope to see you soon! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from tampa

Wonderful wedding weekend

Posted Nov 14, 2017
My family and I stood 3 nights here. We also had family from out of town and we were all able to mingle in the lounge in lobby. Rooms were very comfortable and clean. Wish lounge was open later than 11:30 ,other than that had a great time
Comment from Hotel Management
Nov 16, 2017 by Juan Reservations agent, Hotel Management
Good Afternoon, Thank you for feedback! We hope to see you soon! Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Posted Nov 11, 2017
Wasn't too sure about the hotel when I first entered because it was an incredibly small lobby and the hallway carpet seemed worn and old but once inside the rooms I was immediately relieved! Very nice and spacious! Really enjoyed the rooftop experience. It does not have a pool but the two sister hotels do and they are incredibly close in distance. Happy hour, however, is a joke. Light spirits only like vodka and tequila but you can't get a margarita? Very odd. Beer is not included. Not a very happy hour after all!
Comment from Hotel Management
Nov 16, 2017 by Juan Reservations agent, Hotel Management
Good Afternoon, Thank you for feedback! We hope to see you soon! Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 26, 2017
Pretty good hotel, especially if you're staying for business.
Comment from Hotel Management
Nov 13, 2017 by Juan Reservations agent, Hotel Management
Good Afternoon, Thank you so much for your response! We hope to see you again soon! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Brownsville, Tx

Great location

Posted Oct 24, 2017
Nice hotel, clean, comfortable and for my excelente location
Comment from Hotel Management
Nov 13, 2017 by Juan Reservations agent, Hotel Management
Good Afternoon, Thank you so much for your response! We hope to see you again soon! Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

The Concierge and other staff the BEST

Posted Oct 19, 2017
Pros: The staff. Breakfast buffet and dinner (steak was perfect) were perfect. Customer service was excellent. Pool was relaxing.
Cons: Longer hours for the bar on the weekend. There were no vending machines, so if you wanted something you had to order room service.
Location: Pretty laid back area. Was able to take an uber to a nearby sports bar "Miller's Ale House" which was fun. Bartenders and atmosphere was great.
Last minute weekend getaway to attend the "Somos" Benefit at Marlins Park and first time in Miami and the Concierge was wonderful. Wonderful smile and patiently and efficiently gave us options of places to go to or things to do. It was very much appreciated! Even though I speak Spanish my niece was happy that he spoke English and was able to ask questions as well. Young lady at the front desk on Friday night who when I complained about something in the room called me back, and offered free breakfast to make up for my concern about the room. She was very friendly, the bartender was also. Housekeeping, came quickly to pick up the t-shirt from the concert that I hand washed and made sure it was dried for me. The man who delivered room service, was very polite on Friday night. Waitress at breakfast was perfect. Even the elderly lady in the gift shop on Saturday morning was a delight. The only negative was that even though it was the weekend, the bar still closed at 11:00 p.m. and was not informed that shuttle stopped at 10:00p.m. and had to catch an uber when flight was delayed and arrived at 10:30 p.m.
4 out of 5
Recommended
for Everyone
by A verified traveler from Grand Cayman

Posted Oct 17, 2017
My experience was good except the air conditioner was not cooling but overall good.
Comment from Hotel Management
Nov 14, 2017 by Juan Reservations agent, Hotel Management
Good Afternoon, Thank you for your feedback! We are sorry about the air conditioning. I will rely that information to our engineering department. We hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

Very good location

Posted Oct 17, 2017
Pros: Location and rooms
Location: Shopping and airport very close
Very good hotel and location ideal for airport and shopping!
Comment from Hotel Management
Nov 16, 2017 by Juan Reservations agent, Hotel Management
Good Afternoon, Thank you for feedback! We hope to see you soon! Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Nice hotel close to MIA -airport.

Posted Oct 9, 2017
Pros: Nice and clean.
Cons: Swimming hours are too limited. Should be able to have night swimming, at least till 11:00pm...especially with the hot weather in Miami.
Location: Restaurants across the streets are quite expensive. I love the Thai food, not too far from the hotel.
Staff could be more friendlier. They looked stressed and in a hurry while attending to you.
4 out of 5
by A verified traveler

not close to cruise termnals

Posted Oct 8, 2017
nice place bbq place close by in house restaurant expensive seafood