Ratings based on 2,562 Verified Reviews

4.5 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Posted Sep 17, 2017
I stayed there after hurricane Irma. Great experience.
Comment from Hotel Management
Sep 18, 2017 by Antonio Avendano , Hotel Management
Thank you so much for your comments. Hope you can stay with us again some other time.
5 out of 5
Recommended
for Everyone
by A verified traveler from key largo fl

Posted Sep 16, 2017
Nice room, more like a small apt. Great bathroom.
Comment from Hotel Management
Sep 16, 2017 by Antonio Avendano , Hotel Management
Thanks for your comments and your review.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Posted Sep 16, 2017
Looks good. Bathroom and bedroom was super nice and very comfortable. I could live in this place.
Comment from Hotel Management
Sep 16, 2017 by Antonio Avendano , Hotel Management
Thank you for staying with us!
3 out of 5
by A verified traveler from Arizona

Not great

Posted Sep 9, 2017
Cons: The beds were very uncomfortable with a wooden ledge around them, could not get in or out of easily.f Need to get rid of them.
Location: Nothing very close by, needed to drive to get to anything, restaurants, gas stations, anything to do.
The bathroom toilet seat was nasty, like it had paint on it, I would not sit on it, sheets on the bed looked messy, I complained and got a better room, but the beds in both rooms although king size, had a wooden ledge that stuck out on each side, every time I tried to get into or out of the bed I scraped my legs against these and have black and blue marks on both legs, especially late at night trying to go to the bathroom, very uncomfortable, I have never had a bed in a hotel like these, they need to get rid of them.
Comment from Hotel Management
Sep 16, 2017 by Antonio Avendano , Hotel Management
Sorry to hear your stay was not as pleasant as it should have been. We will address the issues with our team all the things you have mentioned. I hope you can stay with us again and give us another try.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Everything Was Awesome!

Posted Aug 30, 2017
I Can't Complain. Everything Was Amazing. I Surprised My Wife Here For Her Birthday Since She Never Been Out The State Of Georgia.
Comment from Hotel Management
Aug 31, 2017 by Antonio Avendano , Hotel Management
Thanks for taking time to give us a review. Hope to see you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from spain

A very convenient location

Posted Aug 29, 2017
Everything were very good the only 2things I found was the shower water cannot control the temperature (always was hot) and the bed, the mattres was very bad
Comment from Hotel Management
Aug 31, 2017 by Antonio Avendano, Hotel Management
Thanks for your review we will look into the issue with the hot water and mattress.
2 out of 5
by A verified traveler from Caribbean

Consists of 15 buildings spread out.

Posted Aug 23, 2017
We got a room in the farthest building, nr.15. We had no car. So it' s a very long walk to the reception if you can not get in to your room because your room key is out of order. Not suitable for tourists. Afterwards we found out, there is a phone in the hallway but wasn't feasible enough.
Comment from Hotel Management
Aug 28, 2017 by Antonio Avendano , Hotel Management
Sorry to hear this and wish we could have accommodated you better. Hope you can stay with us again so we can make it right this time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Carpet and shower was not clean. Entre way was also dirty. Was no available parking also.
Comment from Hotel Management
Aug 28, 2017 by Antonio Avendano , Hotel Management
Thank you for your comments.
3 out of 5
by A verified traveler

Posted Aug 20, 2017
The hotel staff was great. The pool was pleasing to the eyes I just would of liked it if they would of cleaned it from the night before. There was trash in bottom of pool in morning. The kitchen Appliances kitchen counter kitchen handles kitchen floor and bathroom floor, shower floor and bathroom glass were dirty.
Comment from Hotel Management
Aug 22, 2017 by antonio avendano, Hotel Management
Hello, Thank you for your comments. We will address these issues with the team. Hope we can stay with us again.
3 out of 5
Recommended
for Everyone
by A verified traveler from ecuador

Posted Aug 19, 2017
Nice hotel, but they have to clean betetr at the room
Comment from Hotel Management
Aug 21, 2017 by Diana, Hotel Management
Please accept our apologies on your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I hope you can forgive this inconvenience and not let it stop you from staying with us in the future.