Ratings based on 4,357 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sheffield, England

Miami Airport

Posted Sep 20, 2017
Excellent hotel close to airport. Good facilities and excellent value for money.
Comment from Hotel Management
Sep 20, 2017 by Diana A., Hotel Management
Dear Dave, Thank you for your review, we appreciate it! Please come back very soon.
3 out of 5
by A verified traveler from Houston

Towels smelled dirty

Posted Sep 19, 2017
Pros: Drinks
Cons: Need new housekeeping service
Location: Miami Airport
Rooms were not clean dirty floors. Not enough pillows and towels. the restroom wasn't clean properly as if the house keeping crew just goes in and cleans half A-- the towels smelled as if they put 1,000 towels in wash to wash.
Comment from Hotel Management
Sep 21, 2017 by Diana A., Hotel Management
Thank you for your feedback. We will continue working to better serve you in the near future.
3 out of 5
by A verified traveler from Pennsylvania

Expected more

Posted Sep 15, 2017
We expected more from Pullman based on reviews. IT was ok, for what it was, but we had higher standards. We travel a lot and was looking for a layover hotel because most of our favorite destinations now has a layover in MIA. We chose another option on our way back and will stick with that.
Comment from Hotel Management
Sep 15, 2017 by Diana A., Hotel Management
Dear Ramona, Thank you for your feedback. We regret to learn that we failed to meet your expectations. We hope you give us the opportunity to better serve you in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Out of State

We were evacuated from The Keys.

Posted Sep 12, 2017
Pros: Staff were super nice.
Cons: microwave in room & include parking in hotel room price
We were evacuated from The Keys so we booked the room close to airport so we could catch a flight out the next day. We lost 3 days of our vacation that was already paid for so it really sucked to have to spend more money getting a hotel in Miami. The hotel was very clean and staff were super! The only complaints I would have are as follows: 1. The hotel parking is an additional charge on top of the room. This did not make us happy at all when again we already lost 3 days of vacation already paid for. 2. We had food/water/snacks with us because we had to take it when we left our condo and when we got to this incredibly fancy hotel - there was NO microwave in the room.
Comment from Hotel Management
Sep 18, 2017 by Diana A., Hotel Management
Dear KJ, Thank you for choosing Pullman Miami during emergency times. We are glad you enjoyed your stay with us. Please come back and visit us soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
With what was going on.. excellent..staff was extremely friendly and helpful. Did the most with what they had.
Comment from Hotel Management
Sep 14, 2017 by Diana A., Hotel Management
Thank you for appreciating our efforts. Please come back and visit us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Sep 9, 2017
Only stayed one night...wish I could have stayed more! Beutiful Hotel, great staff, great food! Highly recomended!!!
Comment from Hotel Management
Sep 14, 2017 by Diana A., Hotel Management
Thank you for staying with us! Please come back and stay longer. We are looking forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Excellent value!

Posted Sep 9, 2017
Location: Right next to the airport! Free shuttle!
Very comfortable, staff was excellent, and the price was right! I cant wait to go back.
Comment from Hotel Management
Sep 14, 2017 by Diana A., Hotel Management
Thank you very much for choosing Pullman Miami. We appreciate your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from new york

Great to just sleep in

Posted Sep 9, 2017
Pros: The staff was very friendly and the view of the lagoon was reat
Cons: The menu selection
Location: Its a bit far from all the action in Miami. However, its a quick uber ride from Bayside Market place where you can eat, shop and hop on the tour bus.
This is a great place if you don't like to spend time inside the hotel. Basic necessities were there but everything from breakfast to even watching tv, seemed not to be included. Needed for toilet treats and the television didn't work even after they came to "fix it." Besides this, the food is extremely expensive and the menu is only one page, so not a lot of choices. This is a great place if you will only use the room to sleep and get ready.
Comment from Hotel Management
Sep 14, 2017 by Diana A., Hotel Management
Thank you for staying with us and for your feedback. Please keep in mind that our television service is included with room rate.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Convenient for Airport

Posted Sep 8, 2017
Hotel perfectly adequate, but not exceptional. Room a little tired, but fine for an overnight. I got it at a reasonable price which made it good value for me. Would certainly recommend for an upper mid-range hotel which is perfect for an overnight stop between flights.
Comment from Hotel Management
Sep 14, 2017 by Diana A., Hotel Management
Dear Richard, Thank you very much for staying with us. We appreciate your feedback. Please come back and visit us soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2017
Bbbbbbbbbbbgghycigxohxocoyxpuxohxouxxphxpuclhcohcigcohcoh oh oh oh oh oh if ufigxig i