Ratings based on 4,008 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Bedford , Nova Scotia , Canada

At the airport ,a few minutes by shuttle

Posted Sep 11, 2017
Pros: Everything.
Cons: My wife and I were pleased with things the way they are.
Location: Shuttle bus will take you Dolphin Mall or Miami International Mall.( $10.00 return )
We arrived at the hotel at 8 am and we were able to go directly to our room. We then took the shuttle to the Mall.
Comment from Hotel Management
Sep 17, 2017 by AJ, Hotel Management
Thank you for choosing to stay with us here at The Sheraton Miami Airport Hotel. We are so please to hear that you enjoyed your stay. We look forward to having you stay here with us again in the future. Thank you for your awesome feedback!
2 out of 5
by A verified traveler from Australia

The facts behind a brand

Posted Sep 9, 2017
I chose to stay in this hotel because of many things such as : 1. The Sheraton is named as a reputable hotel 2. The advertisement shows that Sheraton is a 4 stars hotel But what I found ? 1. The hotel looks in very average condition , no way that it's a 4 stars hotel . It looks that the hotel just been tidy up in a rush . The bathtub in our room was painted but the paints come off . They put the fridge on the floor , so when we open it , the fridge's door stuck with the carpet. 2. When we go to the restaurant , the experience is worse . No buffet as the front staff said and we ordered food - a simple pizza and we ordered the same in 3 days - every time they gave different pizza that look terrible . No way that it's a 4 stars hotel meal . Expedia should be responsible for this misleading advertisement !!!! The good thing of this hotel is only the front office girl was helpful and this hotel has a good shuttle bus . I hope all my experiences in the hotel , giving the management a good input for improving
Comment from Hotel Management
Sep 17, 2017 by AJ, Hotel Management
Thank you for providing us with valuable feedback and will work and improving all guest that choose to stay with us, overall guest experience. We also recognize and appreciate that the front desk agent was helpful and that your shuttle experience was a positive one.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, Mn

Great location to get to places

Posted Sep 8, 2017
It was very nice atmosphere , it would nice if it were facing the golf course
Comment from Hotel Management
Sep 17, 2017 by AJ, Hotel Management
Thank you for choosing to stay with us here at The Sheraton Miami Airport Hotel. We are so please to hear that you enjoyed your stay. We look forward to having you stay here with us again in the future. Thank you for your awesome feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from indianapolis

Hotel stay

Posted Sep 7, 2017
Check in was not a great experience. The service desk was trying to charge my card again for my entire stay when I already paid a month before we arrived. My room wasn't clean when I got back late with my family. So, I had to wait until they clean our room at 12am with 9mo old and 3 year old. I was not happy with that at all. Club house didn't have any snacks for kids like they said when checking into the hotel. Checking out was not great I was charged more than what I was suppose to be charged for parking.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the airport

Posted Sep 5, 2017
This was my second time staying at the hotel, both were only for 1 night. Less than 5 minutes from the airport with a free shuttle service. Things need to be tweaked, but thank your for accomadating me.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Posted Sep 5, 2017
Cons: Prices in restaurant was a bit steep. Also Coffee should be made avail for guest free of charge during the day.
Had a great experience. My BFF (haven't seen her in 4 long years) and her children had a 6hr layover to next flight. They caught the hotel shuttle with no hassle, spent the day hanging out with me at hotel and caught shuttle back to airport in time to board flight. Staff was very friendly and helpful. Everything was clean and nice. Prices in the restaurant was a bit pricy though they ended up spending a lot for a quick lunch and water for the kids. But overall was great.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Florida

Accessible to down town Miami

Posted Sep 5, 2017
Pros: Accessible locations, near by car rental facilities, free shutter buses to the airport, taxis and Uber.
Cons: Good facilities for the price.
Location: Good dinning near excellent restaurants near Miami SW 8 street
Accomplished what we needed in our yearly school reunion. Great parking facilities. Friendly staff members. Amenities in the room. Nice view of green and pool area. Clean room.
Comment from Hotel Management
Sep 17, 2017 by AJ, Hotel Management
Thank you for choosing to stay with us here at The Sheraton Miami Airport Hotel. We are so please to hear that you enjoyed your stay. We look forward to having you stay here with us again in the future. Thank you for your awesome feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Nice hotel & helpful staff

Posted Sep 3, 2017
Katricia at the front desk was very helpful and friendly.
Comment from Hotel Management
Sep 17, 2017 by AJ, Hotel Management
Thank you for choosing to stay with us here at The Sheraton Miami Airport Hotel. We are so please to hear that you enjoyed your stay and that Katricia provided you great service
5 out of 5
Recommended
for Everyone
by A verified traveler from evansville in.

relaxing

Posted Sep 3, 2017
Pros: staff & cleaness great
Cons: n/a
Location: stayed in perfect for airport
our stay here was more relaxing than any hotel we have ever stayed in before the staffing was great, the food was awesome the waitress we had was sweet can't remember her name but it was her first day. Would recommend this hotel to anyone
Comment from Hotel Management
Sep 17, 2017 by AJ, Hotel Management
Thank you for choosing to stay with us here at The Sheraton Miami Airport Hotel. We are so please to hear that you enjoyed your stay. We look forward to having you stay here with us again in the future. Thank you for your awesome feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Nice hotel close to airport

Posted Sep 2, 2017
Great to have a place to stay only 5 minutes from the airport. I arrived exhausted from an international flight and having somewhere so close and comfortable was very convenient.
Comment from Hotel Management
Sep 17, 2017 by AJ, Hotel Management
Thank you for choosing to stay with us here at The Sheraton Miami Airport Hotel. We are so please to hear that you enjoyed your stay. We look forward to having you stay here with us again in the future. Thank you for your awesome feedback!