Ratings based on 571 Verified Reviews

3.5 out of 5
64% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from California

Posted Jun 18, 2018
Good shuttle service and left for the airport when scheduled.
Comment from Hotel Management
Jun 19, 2018 by General Manager, Hotel Management
On behalf of the entire team at the Holiday Inn Miami-International Airport, thank you for staying with us! We are glad your visit was a comfortable one and you enjoyed the convenience of our close proximity to the airport and our complimentary airport shuttle. Thank you for your wonderful review and we look forward to hosting you again in the future. Markos A Rivas, General Manager
2 out of 5
by A verified traveler from Denver

Posted Jun 12, 2018
We only booked here because they claim they have queen sized beds. The beds seemed like a full size so we were disappointed. The place smells bad. The rooms were not very clean. The staff is very friendly and accommodating.
Comment from Hotel Management
Jun 13, 2018 by General Manager, Hotel Management
Dear Guest, We were pleased to read you found our staff to be friendly and accommodating. However, we are sorry you had some service issues in your room and that you were disappointed with your bed size. We aim to exceed our guests' expectations and to go above and beyond, so we're sorry we fell short of this during your visit. We have shared your concerns with our team to ensure these service issues are not repeated. Please know that what you experienced is not the norm and we would love for you to give us another try so we can make it up to you. Thanks again for being our guest. Markos A Rivas General Manager
3 out of 5
by A verified traveler

Posted Jun 12, 2018
Comment from Hotel Management
Jun 13, 2018 by General Manager, Hotel Management
Thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Markos A Rivas, General Manager
4 out of 5
by A verified traveler

Posted Jun 9, 2018
Comment from Hotel Management
Jun 10, 2018 by General Manager, Hotel Management
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at the Holiday Inn Miami-International Airport. Markos A Rivas, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice shuttle service

Posted Jun 5, 2018
The hotel offers very frequent airport shuttle and shuttle to downtown. Good food but not free. The facilities are kind of old but still works.
Comment from Hotel Management
Jun 8, 2018 by General Manager, Hotel Management
On behalf of the entire team at the Holiday Inn Miami-International Airport, thank you for staying with us! We are glad your visit was a comfortable one and you enjoyed the convenience of our close proximity to the airport and our complimentary airport shuttle. Thank you for your wonderful review, and we look forward to hosting you again in the future. Markos A Rivas, General Manager
3 out of 5
by A verified traveler

Very Close to the Airport

Posted Jun 4, 2018
Not the fanciest but they are very close to the airport so worked out great for us.
Comment from Hotel Management
Jun 5, 2018 by General Manager, Hotel Management
Thank you for choosing us. We are happy our location near the airport was perfect for your needs. It was our pleasure hosting you, and we look forward to serving you again soon. Markos A Rivas, General Manager
4 out of 5
by A verified traveler

Posted May 30, 2018
I enjoyed staying in the hotel, the only thing I didnt like was the shower curtain did not stay in the right place.
Comment from Hotel Management
May 30, 2018 by General Manager, Hotel Management
Thank you for being our guest at the Holiday Inn Miami-International Airport. It’s our pleasure to know had a comfortable stay. We value your feedback and look forward to welcoming you back for a much better experience. Markos A Rivas, General Manager
1 out of 5
by A verified traveler

Posted May 29, 2018
Comment from Hotel Management
Jun 1, 2018 by General Manager, Hotel Management
Dear Guest, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Markos A Rivas General Manager
1 out of 5
by A verified traveler

Posted May 27, 2018
Room smelled like urine and the staff had horrible attitudes they didn’t care.
Comment from Hotel Management
Jun 1, 2018 by General Manager, Hotel Management
Dear Guest, Thank you for being our guest and for sharing a review of your stay. We apologize for the odor in your room and for any staff that did not treat you with respect and professionalism. We're disappointed we failed to meet your expectations, and we apologize your concerns were not addressed while you were here. We want every guest to have an excellent and memorable stay, so we hope you will give us a second chance to provide you with the hospitality you deserve. Thanks again for your feedback. Markos A Rivas General Manager
4 out of 5
by A verified traveler

Posted May 24, 2018
The staff were very good and helpful, i really liked that. The only thing is that i have stayed on holliday inns before and the rooms were a bit bigger and more comfortable, basically thats all.
Comment from Hotel Management
May 25, 2018 by General Manager, Hotel Management
Thank you for the wonderful review of the Holiday Inn Miami-International Airport. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again soon. Markos A Rivas, General Manager