Ratings based on 123 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by jesse from New York
Good option, very close to San Li TunPosted Nov 18, 2014 on Hotels
My stay overlapped with APEC, so there was some rather intrusive security in the lobby, but the staff was friendly and helpful the whole time. My only complaint was the buffet breakfast -- while the food was fine, 200 RMB is pretty extreme for any breakfast.
by A verified traveler from Mauritius
Look like a 5 star but it actually isn'tPosted Nov 4, 2014
Cons: Staff training and making sure that the room is clean
It is difficult to communicate in China if you are not local and don't speak Chinese. Everything is complicated when you are visiting China: asking directions, ordering food etc.... And at the hotel it is the same as outside. The people barely speaks English. Which you would not expect from a 5 star hotel So this really does not help. A lot of the personnel were trainees that did not know their job and were either not or poorly trained. Everything appears like a 5 star but when you go into details this is far from reality. For exmple, I tried the hotel expensive Japanese restaurant. The dishes were very expensive. They even serve me Wasabi off the tube that they put on the table. The waitresses stayed next to our table at 5 feet. They serve hot beer. The worst is there was not even a manager at the time where I was in 9.30 pm. And the rest of the employees were " trainees" that spoke no english. In 3 days, I changed room 3 times. The first two were dirty. And the third one was actually clean. The bedding I think is chinese standard, it is very hard. So overall, this hotel is more than disappointing.
by BANH JJ from UK
convenient for business tripPosted Sep 25, 2014 on Hotels
The breakfast is not worth the price. The hotel is clean. Good and convenient for business trip.
by E from Sg
Great experiencePosted Aug 14, 2014 on Hotels
Service was great, rooms were comfortable. The television signal is slightly weak though. Other than that, perfect experienxe
for Everyoneby A verified traveler
ExcellentPosted Jul 29, 2014
Excellent location and services. Only drawback is that the non-smoking room still has a smell of smoke. I wonder if it's due to the central air conditioning.
for Everyoneby A verified traveler from C.
Decent Hotel, Not What I ExpectedPosted Jul 8, 2014
The room was very clean but very small. It was advertised the room would have a bathtub but there was none. Soundproof rooms (or just no one else around) gave a true sense of comfort. No refrigerator. Light switches were confusing. A great room but could be better.
by Miro from Toronto
Perfect business hotelPosted Apr 28, 2014 on Hotels
Perfect hotel for biz travel. Try the japanese restaurant is a must.
by Wenli from USA
Posted Apr 17, 2014 on Hotels
Compare with before, their service getting lower level. The employee looks no-training well
by A verified traveler
Posted Apr 13, 2014 on Hotels
by A verified traveler
Posted Mar 22, 2014 on Hotels