Exterior

Reviews of Holiday Inn Express Hotel & Suites Middleboro Raynham, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 282 out of 642 reviews" "
Rating 8 - Good. 208 out of 642 reviews" "
Rating 6 - Okay. 90 out of 642 reviews" "
Rating 4 - Poor. 29 out of 642 reviews" "
Rating 2 - Terrible. 33 out of 642 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very pleasant stay. The staff were exceptionally helpful, responsive and kind. Thank you!
Stayed 4 nights in Apr 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly and helpful. Had issue where my card was charged twice due to a system glitch, but the staff was quick to correct. Would absolutely recommend anytime.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Donna, We are thrilled to hear you found our staff friendly and helpful during your stay. It's great to know that the issue with your card was promptly resolved. Thank you for recommending our hotel, we look forward to welcoming you back in the future.

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice neighborhood.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello William,We are pleased to hear you found our hotel to be located in a lovely, clean neighborhood. Should you have any further feedback or queries, please don't hesitate to contact our management team directly.

2/10 Terrible

NIRAV

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am trying to switch rooms bcz I booked one wrong and call motel management and they told me you have to call expedia , They didn’t give me answer back i was called about 30 minutes it’s horrible service for tge expedia and motel management 👎
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello NIRAV, We're sorry to hear about the inconvenience you faced with your room booking. Please reach out to our management team directly for any further assistance or clarification regarding your reservation. We appreciate your feedback and will strive to improve our services.

10/10 Excellent

jodi, Huntington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pillows and comfy bed
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello jodi,We're delighted to hear you enjoyed our comfortable pillows and bed during your stay. Your feedback is important to us as we strive to provide a restful experience for all our guests. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 19, 2024
Hi Krzysztof,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and perfect temperature in the pool! Great value for the money!
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 13, 2024
Hi Kimberly,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to hear that you had a positive experience and enjoyed the cleanliness and perfect temperature of our pool.Maintaining a clean environment and ensuring that our guests have a comfortable experience is a top priority for us. We are thrilled that our efforts were evident during your stay, and we appreciate your positive feedback.We are also glad to know that you found our hotel to be a great value for the money. We strive to provide competitive rates while still offering excellent amenities and services. It's rewarding to hear that our pricing met your expectations and that you felt you received a good value during your stay.If you have any further comments, suggestions, or if there is anything else we can assist you with, please do not hesitate to let us know. We value your feedback and are always looking for ways to enhance the guest experience.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 9, 2024
Hello Victoria,We're delighted to hear you enjoyed your stay with us! Please feel free to reach out to us if you have any further comments or suggestions. We look forward to welcoming you back soon!

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 20, 2024
Hi Jennifer,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Penny, Centerville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Hi Penny,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Dorothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property clean a lot of variety at breakfast
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Hi Dorothy,Thank you for taking the time to share your positive feedback about our property. We're delighted to hear that you enjoyed your stay and found our property to be nice and clean.We take great pride in maintaining a high standard of cleanliness throughout our property, and it's rewarding to know that our efforts have been recognized.We're also pleased to hear that you enjoyed the variety offered at breakfast. We understand that having a diverse selection is important to cater to different preferences and dietary needs. It's wonderful to know that we were able to provide you with a satisfying breakfast experience.Thank you for choosing our property, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.

2/10 Terrible

Amanda

Worst experience ive ever had
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Feb 9, 2024
Hi Amanda,We're deeply sorry to hear that you had a negative experience during your stay with us. We apologize for any inconvenience or discomfort you may have encountered. We take guest feedback seriously, and we would appreciate it if you could provide us with more specific details about the issues you faced. This will help us address and rectify the problems to ensure a better experience for future guests.Additionally, if there is anything specific you would like assistance with or if you have any further concerns, please let us know so we can try to make things right.Once again, we apologize for the negative experience you had, and we appreciate your feedback. We hope you will consider giving us another chance in the future to provide you with an improved and more positive stay.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice indoor pool
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 20, 2024
Hi Dana,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the poor.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend visit
Bed was incredibly comfortable and shower had recently been renovated. Not a brand new hotel, but has been maintained well and we had a comfortable stay. Two negatives were that our window was stuck open a small crack (we turned the heat up and it was not a problem) and the TV remote was shot. We would recommend this hotel.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 17, 2024
Hi Rebecca,Thank you for taking the time to provide feedback on your recent stay at our hotel. We're thrilled to hear that you found the bed incredibly comfortable and that the shower had recently been renovated. Providing a comfortable and enjoyable experience for our guests is a priority, and we're glad we met your expectations in that regard.We appreciate your understanding regarding the window issue. We apologize for any inconvenience caused by the window being stuck open a small crack. We're glad that adjusting the heat resolved the issue and didn't impact your stay negatively.We apologize for the inconvenience you experienced with the TV remote. We understand how important it is to have functioning amenities, and we apologize for any frustration caused. We will address this issue to ensure that it doesn't happen to future guests.Thank you for recommending our hotel. We value your feedback and appreciate your understanding of the minor issues you encountered. If there's anything else we can assist you with or if you have any further feedback to share, please let us know. We're here to ensure your stay is comfortable and enjoyable.

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Place was very clean. The front desk person was very personable.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 17, 2024
Hi Tabitha,Thank you for sharing your feedback about your recent visit to our establishment. We're thrilled to hear that you found the place very clean. Maintaining a clean and comfortable environment is one of our top priorities, and we're glad to see that we met your expectations in this regard.We're also delighted to hear that the front desk person was personable and provided excellent customer service. Our team strives to create a welcoming and friendly atmosphere for our guests, and we're glad that their efforts made a positive impression on you.Thank you for choosing our establishment, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with or if you have any further feedback to share, please let us know. We're here to ensure your experience is nothing short of exceptional.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
The room was very spacious and relaxing. Staff was very friendly, made the check in and check out process fast and easy. Breakfast was provided and was quite enjoyable
Stayed 3 nights in Jan 2024
Response from Guest Relations Management on Jan 17, 2024
Hi John,Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We're delighted to hear that you found the room spacious and relaxing. Providing a comfortable and enjoyable environment for our guests is important to us, and we're glad we could meet your expectations.We're pleased to know that our staff was friendly and made the check-in and check-out process fast and easy for you. Delivering excellent customer service is a top priority, and we're glad our team provided a positive experience for you.It's great to hear that you enjoyed the breakfast we provided. We strive to offer a variety of delicious options to start our guests' day off right, and we're glad you found it enjoyable.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with or if you have any further feedback to share, please let us know. We're here to ensure your stay is nothing short of exceptional.

6/10 Okay

Pablo, King of Prussia

Business traveler
Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from Guest Relations Management on Jan 17, 2024
Hi Pablo,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Breanne

Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 24, 2024
Hi Breanne,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 2, 2024
Hi Dana,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

amada Noemi Hernández

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 29, 2023
Hi Amada Noemi Hernández,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

JESChalie

Traveled with family
.
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello JESChalie,Thank you for sharing your rating with us. We sincerely apologize for the inconvenience you faced during your stay. If you have anything specific to share please reach out to th ehotel and let us know. We hope to welcome you back for another stay.

4/10 Poor

Eric

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The door would jam open as if the door was not level when installed. The wall paper was melting off the wall. The shower soap dispenser had eroded crack and almost falling off. The refrigerator did not keep any of the food cold. The heater was very loud.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 30, 2023
Hi Eric,We are sorry to hear that you had a less-than-ideal experience at our property. We take guest feedback very seriously and are disappointed to hear that we did not meet your expectations. You have every right to be disappointed with your stay. Each room should be thoroughly prepared, cleaned, and checked before it is offered to a guest. Our hotel clearly didn't meet your expectations, and let us assure you, it doesn't meet ours either. Your comment has been passed on to the cleaning supervisor and our front office staff, and we shall use it to improve our services. We will be sure to double-check each room prior to occupancy.Thank you for taking the time to write this comment. We strive to offer each guest a high level of comfort during their stay and you certainly weren't offered that. We sincerely apologize for this.I do hope you'll return and let us show you a far better experience.

10/10 Excellent

RONALD Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 30, 2023
Hi Ronald,It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay. We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The room was very clean and the staff was friendly. The continental breakfast was really good.
Stayed 4 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Elizabeth,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us and found our accommodations clean and our staff friendly. We're also glad that you enjoyed our continental breakfast. We appreciate your positive review and hope to welcome you back in the future.

10/10 Excellent

Carlos

Liked: Cleanliness, amenities
-
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on Nov 26, 2023
Hi Carlos,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

Catherine

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The location was very good. The staff was warm and personable. I will tell you your breakfast was so so. The omelet had no taste and the bacon was very greasy. The tub in the room and the shower head needs a good scrub.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 22, 2023
Hi Catherine, We value the time you took to share your impressions of your stay at our hotel.We are glad that you like our location and the friendly service of the staff.Thank you for informing us about the breakfast and the issues with the bathroom. We sincerely apologize for the inconvenience.Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations. Thank you for bringing these matters to our attention.

10/10 Excellent

Michael, middletown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would go back again.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 14, 2023
Hi Micheal,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 12, 2023
Hi Andrew,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, clean, friendly staff
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Melissa,Thank you for taking the time to share your positive feedback regarding our breakfast, cleanliness, and friendly staff. We strive to provide an excellent experience for our guests and it's wonderful to know that we succeeded during your stay. We appreciate your kind words and hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful easy check in. Bed was so comfortable. Spacious room.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 30, 2023
Hi Cheryl, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the room and its amenities.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

10/10 Excellent

Jeanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Fun Get Away
The hotel staff was friendly and were helpful if needed. The rooms were very clean, the pool was nice and warm and overall we had a very nice stay.
Stayed 3 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Jeanne,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and comments about our pool. I hope that we will impress you with exemplary service during future visits.

6/10 Okay

Carol

Traveled with family
Some maintenance issues in room. Sink did not drain properly for one.
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Carol,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Excellent

Janna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room.
The room was very clean and the bed and pillows were extremely comfortable. The shades for the window were great. It blocked out a lot of unnecessary light. The front counter person when we got there, Christine, was extremely friendly and helpful. The room was spacious and had great complimentary products.
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 28, 2023
Hi Janna, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We are glad that you found the room and its amenities comfortable. We are also glad that the staff provided you with great service.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excellent

Andrea

Stayed 1 night in Sep 2023
Response from Guest Relations Management on Oct 5, 2023
Hi Andrea, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

2/10 Terrible

kim

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
never again
The stay was horrible! room was damp everything was wet! They over charged and didn't even give us fresh towels or face clothes it was terrible!
Stayed 2 nights in Sep 2023
Response from Guest Relations Management on Sep 12, 2023
Dear Kim, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay, especially the poor state of your room and the issue with overcharging.We understand the frustration and we are very sorry for all the distress caused.Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

8/10 Good

Lorna

Stayed 3 nights in Aug 2023
Response from Guest Relations Management on Sep 28, 2023
Hi Lorna, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

8/10 Good

Ashlynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 28, 2023
Dear Ashlynne,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 Okay

david

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Enjoyed our stay, cable didnt work but otherwise nice place. Breakfast is good.
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 24, 2023
Dear David, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. We are glad that you like the breakfast but we sincerely apologize that the cable did not work. We will address this issue with our maintenance staff.Thank you for your feedback. It will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

jamal

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean , confortable bed, tx Rachel
Stayed 2 nights in Aug 2023
Response from Guest Relations Management on Aug 22, 2023
Dear Jamal, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the guestroom and its amenities.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

6/10 Okay

Sylvie

Stayed 3 nights in Aug 2023
Response from g on Sep 6, 2023
Dear Sylvie, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 17, 2023
Dear Richard, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Wes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Guest Relations Management on Aug 13, 2023
Dear Wes, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience! highly recommended
Stayed 1 night in Jul 2023
Response from Guest Relations Management on Aug 1, 2023
Dear Christine, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

Edwin S

Traveled with partner
No pool & it was 93 outside.
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Edwin S,Know that your voice is of tremendous importance to us and we value your comments about our pool. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Good

Kristen, Somersworth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Guest Relations Management on Jul 12, 2023
Dear Kristen, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Faye

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easily accessible for my son who’s in a wheelchair
Stayed 1 night in Jul 2023
Response from Guest Relations Management on Jul 10, 2023
Dear Faye, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each and every guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to you and your son's travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Rong

Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hello Rong,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

Lidoines

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a quick stop!
Stayed 1 night in Jul 2023
Response from Guest Relations Management on Jul 4, 2023
Dear Lidoines, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are delighted that you had an enjoyable stay! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you for sharing this review and we look forward to seeing you again!

2/10 Terrible

Alexander

Traveled with family
Disliked: Staff & service
When we got to hotel, lady at front desk who also told me she is a manager, informed us that our reservation was cancelled this morning. We booked roon more than a month ahead of the time through Expedia. She said that they have no room for us at 9 pm. Nobody informed us about cancellation . Had to call Expedia, rebooked with another hotel. Soentbmore than an hour. Terrible experience. Very unresponsible. I believe that this hotel should not be advertised in Expedia.
Stayed 1 night in Jul 2023
Response from Guest Relations Management on Jul 4, 2023
Dear Alexander, We appreciate your feedback and would like to extend our sincere apologies for the issues you experienced during your recent booking. We understand the frustration of not being informed and needing a room at 9 pm. We sincerely apologize for the inconvenience and discomfort you experienced with your reservation being canceled. We are also sorry for the poor behavior of our staff. We have reminded them of the importance of providing courteous and respectful service to all of our guests. Please be assured that your feedback has been shared with our team, and we are taking appropriate measures with the proper department to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations. Thank you for bringing these matters to our attention.

10/10 Excellent

Maryjane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerk Adrian was so friendly. Recommended a restaurant that was awesome and very close.
Stayed 1 night in Jun 2023
Response from Manager on Jun 25, 2023
Hello Maryjane,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our clerk. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.