Beautiful Hotel, But...
Posted Sep 7, 2016
Front desk very helpful. Friendly staff.
We swam in the pool and were in the hot tub, a bit reluctantly as both were VERY cloudy. I went into the bathroom in the pool room, and realized when I reached the toilet that the dirt all over the floor was actually fecal matter. Did it originate from the pool, hence the cloudiness? We don't know. I called the front desk. Instead of cleaning up the mess, or testing the pool water, he put an Out-Of-Order sign on the bathroom door, and left, saying he couldn't deal with it as he was the only person working. I can't blame him as he was very helpful, but his hands were tied, and not only once.
The next morning when we checked out at 11am the bathroom was still out of order.
Later we went to the lobby to play cards. The same night manager told us we'd have to move as the lobby closes at 10pm. (It was 9:48pm). He accommodated us by putting us in a conference room. There were gnats everywhere in the room, so we asked to move back to the lobby. After my insistence, he reluctantly explained that the previous night manager was fired for letting guests use the lobby all night and the hotel got noise complaints. So the man was afraid to care for guests the way he wanted to for fear of being fired. So our very comfortable stay became very awkward and uncomfortable. We certainly didn't want to get anyone fired over a card game.