Ratings based on 93 Verified Reviews

3.8 out of 5
74% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

It's nice hotel to live

Posted Sep 21, 2017
Staffers are nice. But you can smell stingy in the elevator
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
Stay was awesome hotel facilities needs minor sprucing up
4 out of 5
Recommended
for Everyone
by A verified traveler from kankakee Illinois

Nice place

Posted Sep 18, 2017
Staff was friendly, the cook for breakfast was awesome!
3 out of 5
Recommended
for Families
by A verified traveler from Maryland

Posted Sep 8, 2017
Pros: Space, pool, cleanliness, proximity to parks
Cons: Service More amenities that are geared to children since hotel is close to amusement parks
Location: Hershey Park Dutch Wonderland Amish Country
Room was quite large, 2 kings and a pull out sofa - plenty of room for a family of 5. Nice indoor heated pool that the kids loved. Not enough towels or toiletries in room for the amount of guests the room was supposed to accommodate. Staff was overwhelmed by busy holiday weekend. It took 1 hour for dinner to arrive in restaurant. No bread, no drink refills, we had to go to bar to ask where our food was. The next morning the waitress at breakfast was completely rude when I said we paid for breakfast in our room cost. I had to go to the front desk twice to sort the bill out.
3 out of 5
Recommended
for Everyone
by A verified traveler from connecticut

Good price/hotel good!

Posted Sep 6, 2017
The pool was just fine.. for the kids were great.. but for adults.. forget about it! The room was good.. clean.. no problems with that.. But the RESTAURANT.. JUST FORGET about it! It was terrible!!! The breakfast and the dinner, they had terrible waitress with blue hair that could not work and handle the situation. It was a completely mess!
3 out of 5
Recommended
for Everyone
by A verified traveler

It is okay tor the money near Hershey Park

Posted Sep 1, 2017
Pros: Easy check in and checkout.
Cons: Need more attention with maintenance as I mentioned above for it a safety issue.
Location: We didn't explore much for we only stayed overnight to sleep.
The only issue I have is that the ceiling light in the bathroom, it is kind of loose that we can't open the door all the way for it hits the edge of the light and if we force it, it might fall on our head, the screw are loose. And on the coffee maker the remnant of coffee was not emptied, otherwise it was clean.
Comment from Hotel Management
Sep 3, 2017 by Mike S, Hotel Management
Thank you for choosing to stay at The NEW Holiday Inn Harrisburg East! Our vision is to build strong, lifelong relationships with our guests, and your comments will help our entire staff to learn what our guests most appreciate and deserve. We are grateful for your loyalty and willingness to share your feedback with us, and we encourage all of our guests! We work hard to "WoW" our guests we love! I hope to welcome you back to The Holiday Inn Harrisburg East in the future. My team and I are committed to ensuring that all of our guests experience the true Holiday Inn experience. Have a GREAT Day and safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Awesome hotel

Posted Aug 30, 2017
I couldn't have chose a better hotel. I had two insidents. I paid for my three kids breakfast the first day no one told me they were free until I was told my a nice waitress to get coupons for them to eat free!!! And our room key got locked on our second day. But overall everything else was awesome, the rooms were extremely clean and in excellent condition!!! Thank you!!!!
Comment from Hotel Management
Sep 3, 2017 by Mike S., Hotel Management
Good Day! Thank you for choosing our hotel and allowing us to “WoW” you! We love our guests and we appreciate having those that choose us stay with us. We feel very fortunate to offer so many amenities such as the free airport shuttle, the indoor pool, 24-hour fitness center, and our award winning full service restaurant and bar, Ike’s at 815 South Eisenhower Boulevard. Thank you again for joining our family, and we look forward to having you visit us again so we can show you how we keep improving our services and our facility. Safe travels and have a GREAT Day!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great place to stay- about 15 min from Hershey-

Posted Aug 30, 2017
Pros: everything there is nothing bad I can say about this hotel
Location: Hershey Park
room was spacious - people were helpful and nice- everything was very clean- bartender was nice-everything was great I would defiantly go back !!!!!!!
Comment from Hotel Management
Sep 3, 2017 by Mike S, Hotel Management
Good Day! Thank you for choosing our hotel and allowing us to “WoW” you! We love our guests and we appreciate having those that choose us stay with us. We feel very fortunate to offer so many amenities such as the free airport shuttle, the indoor pool, 24-hour fitness center, and our award winning full service restaurant and bar, Ike’s 12 Taps Bar and Grill. Thank you again for joining our family, and we look forward to having you visit us again so we can show you how we keep improving our services and our facility. Safe travels and have a GREAT Day!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2017
Was not pleased with check-in. Front desk receptionist insisted we had not pre-paid for our room. Fortunately, I had a copy of my credit card statement showing I had pre-paid as expected by Expedia. Also, asked for a wake up call for the next morning due to an early flight,but did not receive a wake up call. Fortunately, I was awake early to see the time.
Comment from Hotel Management
Sep 3, 2017 by Mike S, Hotel Management
We strive for perfection and will continue to work hard to "WoW" our guests we love. Thank you for taking the time to tell us about your experience at Holiday Inn HARRISBURG EAST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Harrisburg East. Have a GREAT Day and Safe Travels!
4 out of 5
Recommended
for Everyone
by A verified traveler

nice staff good location

Posted Aug 26, 2017
Cons: room are ok but need some work in one room light fixture hanging down that couldn't shut bathroom door and restaurant food just ok and not much of se
room are ok but need some work in one room light fixture hanging down that couldn't shut bathroom door and restaurant food just ok and not much of selection
Comment from Hotel Management
Sep 3, 2017 by Mike S, Hotel Management
Thank you for choosing to stay at The Brand-New Holiday Inn Harrisburg East! Our vision is to build strong, lifelong relationships with our guests, and your comments will help our entire staff to learn what our guests most appreciate and deserve. We are grateful for your loyalty and willingness to share your feedback with us, and we encourage all of our guests! Our team is committed to ensuring that all of our guests experience the true Holiday Inn experience. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We work hard to "WoW" our guests and feel very fortunate to provide all the services we do such as the free airport shuttle, free Wi-Fi, our 24 hour state of the art fitness center, room service, and our award winning full service restaurant and bar, Ike's 12 Taps Bar and Grill. We apologize that we didn't meet your expectations but we will continue to learn and better ourselves. Thank you again for choosing our hotel and we hope to see you again real soon to that you can see how we constantly improve our new hotel. Have a GREAT Day and safe travels!