Ratings based on 207 Verified Reviews

3.7 out of 5
76% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Boston

Got bit by bugs

Posted Aug 17, 2017
I couldn't fall asleep as I was feeling as though I was getting bit. I thought it was my imagination but when I went into the bathroom I found bites on my torso. I asked to change rooms and was quickly moved. Also the housekeeper Nikki left her cleaning spray on the tub rim. It had the name Nikki on it.
Comment from Hotel Management
Aug 22, 2017 by Samantha Burr - Front Desk Manager , Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn
5 out of 5
Recommended
for Everyone
by A verified traveler from greenville sc

The staff seemed like family

Posted Jul 29, 2017
Everything about this hotel is great, highly recommend.
Comment from Hotel Management
Aug 2, 2017 by Samantha Burr - Front Desk Manager , Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn
5 out of 5
Recommended
for Everyone
by A verified traveler from west branch

Nice and clean

Posted Jul 25, 2017
Great hotel we love staying here when ever we are in need of a hotel,this is our number one choice.Pool hours are great!!!!!Patio door in the rooms,make it that much bigger space to enjoy!!!!Breakfast in the morning is awesome too.
Comment from Hotel Management
Jul 27, 2017 by Samantha Burr - Front Desk Manager , Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Posted Jul 18, 2017
Just stayed one night, arrived at about 10 pm and left about 8 am and was perfect for a good night sleep to get back on the road again. The free breakfast was excellent with a wide variety of food. Excellent value.
Comment from Hotel Management
Jul 21, 2017 by Samantha Burr - Front Desk Manager , Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel me and my husband love this hotel

Posted Jul 12, 2017
A great hotel nice and clean great hotel very convenient
Comment from Hotel Management
Jul 18, 2017 by Samantha Burr - Front Desk Manager , Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Was a nice place to stay, bed was better than the one at the Soaring Eagle water park hotel.
Comment from Hotel Management
Jul 24, 2017 by Samantha Burr - Front Desk Manager , Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn
4 out of 5
Recommended
for Everyone
by A verified traveler

Beds were very comfortable

Posted Jul 5, 2017
Hotel is a little dated but some improvements have been made. Room was spacious, clean and comfortable with. All the amenities you would expect .
Comment from Hotel Management
Jul 25, 2017 by Samantha Burr - Front Desk Manager , Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted May 23, 2017
A little out of the way if you want to be in on the mainstream, but the room was spacious and clean. No hassle about late check in and check out was noon- definitely a bonus for a laid back stay. Our setting was pretty far from the pool (one of my requests), but it worked out fine.
Comment from Hotel Management
Jul 18, 2017 by Samantha , Hotel Management
Thank You.
4 out of 5
by A verified traveler

Would stay again

Posted May 16, 2017 on Hotels
Breakfast was good. More than a simple continental. Quiet even though there was a sports team staying at the same time. Staff courtious. Very clean!
Comment from Hotel Management
May 25, 2017
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn
5 out of 5
Recommended
for Everyone
by A verified traveler from canadian

Great hotel!

Posted May 15, 2017
Very pleasant employees who were helpful and courteous. Breakfast was wonderful, many options to choose from. Our only disappointment was not bringing our swimsuits!