Lobby

Reviews of Ramada by Wyndham Odessa Near University of Texas Permian

2.5 out of 5

Reviews

6.4
Rating 10 - Excellent. 185 out of 755 reviews" "
Rating 8 - Good. 150 out of 755 reviews" "
Rating 6 - Okay. 143 out of 755 reviews" "
Rating 4 - Poor. 121 out of 755 reviews" "
Rating 2 - Terrible. 156 out of 755 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mariah

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Relations Specialist on Apr 25, 2024
Hi Mariah,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Brittney

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The front desk staff, Victoria and I believe his name is Sam… they were great! My previous experience with Ramada I thought swore me off them for good but these two restored my faith in Ramada without even trying or being asked! Whoop whoop!
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 21, 2024
Hi Brittney,We're delighted to hear that Victoria and Sam left such a positive impression during your stay! Providing exceptional service is at the core of what we strive for at our hotel. It's wonderful to know that they were able to restore your faith in Ramada simply through their dedication and professionalism. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 4 nights in Apr 2024
Response from Guest Relations Specialist on Apr 21, 2024
Hi Christopher,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 21, 2024
Hi April,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Poor

Marlene

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
Dirty carpet and bathroom
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on Apr 21, 2024
Hi Marlene,We're genuinely disappointed to hear about your experience, and we sincerely apologize for any inconvenience caused. Maintaining cleanliness is paramount to us, and we take all feedback seriously to ensure our standards are upheld. Our housekeeping team is dedicated to thorough cleaning protocols, and we will investigate this matter further to address any lapses in our service. Your comfort and satisfaction are of utmost importance to us, and we appreciate your valuable feedback as it helps us improve our services for all our guests.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing! I have a wonderful experience. I would plan on going back there again. Highly recommend that people go there.
Stayed 14 nights in Mar 2024
Response from Guest Relations Specialist on Apr 17, 2024
Hi Andrew,We're thrilled to hear about your fantastic experience at our hotel! Our dedicated staff takes pride in providing exceptional service to ensure all our guests have a memorable stay. Your recommendation means a lot to us, and we're delighted that you're already considering returning. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Dear Richard, We're glad to hear that you had a great stay with us, earning us a fantastic 4 out of 5 rating! It's like music to our ears knowing that you enjoyed your time at our hotel.Your kind words about our establishment mean the world to us. We're all about creating memorable experiences for our guests, so it's fantastic to hear that we hit the mark for you.We're taking note of your feedback regarding the check-in process. Rest assured, we're always looking for ways to streamline and improve our procedures to ensure a smooth and hassle-free experience for our guests.Thank you for choosing to stay with us, and we can't wait to welcome you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more enjoyable, just give us a shout!

4/10 Poor

Shelly

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has people living in it full time shady people in and out sitting on the stairs inside smoking pot, too much chlorine in pool people’s eyes were on fire! Lots of trash around outside, small tv in room furniture old and dirty. Would not recommend
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on Apr 10, 2024
Hi Shelly,We sincerely apologize for any inconvenience you experienced during your stay. Our hotel maintains strict policies against any illegal activities and we conduct regular checks to ensure the safety and comfort of all our guests. Regarding the pool, we monitor chlorine levels closely to maintain hygiene standards, but we regret any discomfort caused. Our housekeeping team is committed to cleanliness, and we'll address any areas needing improvement. Your feedback is valuable, and we strive to make necessary adjustments for the betterment of our guests' experiences.

2/10 Terrible

Reyna

Traveled with family
Property was in horrible condition
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 9, 2024
Hi Reyna,We're disheartened to hear that you found our property to be in a less than satisfactory condition. However, we take great pride in maintaining our facilities to the highest standards of cleanliness and upkeep. Our dedicated team works diligently to address any issues promptly, and we appreciate your feedback as it helps us identify areas for improvement. Rest assured, we are committed to ensuring that all our guests have a comfortable and enjoyable stay.

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 5, 2024
Dear Diana, We're thrilled to hear that you had such a positive experience with our staff during your stay! Your glowing review truly brightens our day. Our team works diligently to ensure every guest feels welcomed and cared for, and it's wonderful to see their efforts reflected in your feedback. We sincerely appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future!

4/10 Poor

Sandra

Liked: Cleanliness, staff & service
The music was too loud and the party lasted till 230a
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 2, 2024
Hi Sandra,We're sorry to hear that the music disrupted your stay as our team strives to maintain a balance between providing entertainment for our guests and ensuring a peaceful environment for all. We'll certainly review our noise policies to prevent similar occurrences in the future. Your feedback is valuable to us as we continually work to enhance the experience for all our guests.

2/10 Terrible

Luis

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 1, 2024
Hi Luis,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Romeo

Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Apr 17, 2024
Hi Romeo,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

guadalupe

Liked: Staff & service
Stayed 5 nights in Mar 2024
Response from Guest Relations Specialist on Mar 30, 2024
Hi Guadalupe,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a pool a hot tub and a bar on site. Excellent staff great place.
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on Mar 26, 2024
Hi Christopher,We're thrilled to hear you enjoyed our hotel amenities, including the pool, hot tub, and onsite bar. Our team takes great pride in providing excellent service, and we're delighted that you found them to be accommodating during your stay. It's wonderful to know that you had a great experience with us, and we look forward to welcoming you back for another enjoyable stay in the future.

6/10 Okay

Sheri

Liked: Staff & service, amenities
Disliked: Cleanliness
My husband didn't get very good sleep, and the room was dirty
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 23, 2024
Hi Sheri,We're truly sorry to hear about your husband's discomfort and the cleanliness issue you encountered during your stay. Our team takes great pride in maintaining the highest standards of cleanliness and comfort for our guests, and we apologize for any lapse in this regard. Rest assured, we have immediately addressed the matter with our housekeeping team to ensure such incidents are prevented in the future. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a much-improved experience.

10/10 Excellent

Xenia, Ponca City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for what we needed. Just a one night stay on the way to our destination. It was a bit warn around the edges but we could tell they get a lot of business from the local oil field contractors. So warn out furniture & a bit of rust around the bathroom vent was no big deal to us. Linens looked clean, bed was comfy, no carpet, & pretty floors. The guy that checked us in was really nice and very accomodating, even with a long line of us. The facility had neat things for kids, even though we didn't use them. There was some noise from the neighbors & a train drove by a few times in the night but it wasn't bad. I recommend it!!
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 19, 2024
Hi Xenia,We're delighted to hear that you found our hotel to be a convenient stopover during your journey. While we do cater to a variety of guests, including those from the local oil field contractors, we strive to maintain the comfort and cleanliness of our accommodations. We appreciate your understanding regarding any signs of wear and tear, and we're pleased that you found the linens clean, the bed comfortable, and the absence of carpet refreshing. It's also fantastic to hear that our staff made a positive impression on you, and we're glad you noticed our efforts to provide amenities for families. We apologize for any noise disturbances you experienced, and we thank you for your recommendation. We look forward to welcoming you back if your travels bring you this way again.

8/10 Good

Richard

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 5, 2024
Dear Richard, We greatly appreciate you sharing your experience with us! Your 4 out of 5 rating speaks volumes, and although you didn't leave a comment, we're thrilled to hear that your stay with us was enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back for an even more exceptional experience in the future!

10/10 Excellent

javier

Business traveler, Traveled with family
Liked: Amenities
Nice and clean
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Mar 7, 2024
Hi javier,We appreciate your positive feedback regarding the cleanliness of our hotel. Maintaining a high standard of cleanliness is one of our top priorities, and we're glad to hear that it was reflected in your experience. Our dedicated housekeeping team works diligently to ensure that every guest enjoys a comfortable and hygienic stay. Your satisfaction is important to us, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 6, 2024
Hi Amanda,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Jose Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
been here couple of times, everything is great friendly and clean great staff great place thanks for everything!!
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 5, 2024
Hi Jose Daniel,We're delighted to hear that you've enjoyed your stays with us and appreciate your positive feedback regarding our friendly staff and clean accommodations. Providing exceptional service and maintaining a welcoming environment for our guests are top priorities for us, and we're glad to see that reflected in your experience. Your continued support means a lot to us, and we look forward to welcoming you back for more memorable stays in the future.

10/10 Excellent

Yohan

Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Mar 5, 2024
Hi Yohan,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terrible

Peggy

Disliked: Cleanliness, property conditions & facilities
Disgusting and do not recommend anyone to stay here. Staff at front dest was really nice but their rooms were disgusting.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 28, 2024
Hi Peggy,We're truly sorry to hear about your disappointment with your recent stay. While we're glad to hear that you found our front desk staff accommodating, we're concerned to learn about your experience with the room. Maintaining cleanliness and comfort is paramount to us, and we take all feedback seriously. Please know that we'll address this matter internally to ensure that our standards are consistently met. We appreciate you bringing this to our attention.

4/10 Poor

Jennifer, Monahans

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 23, 2024
Dear Jennifer, We're truly sorry to learn that your experience at our hotel did not meet your expectations. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts. We apologize for any shortcomings you encountered during your stay, including the issues with cleanliness and the lack of amenities. Rest assured, we are taking immediate steps to address these concerns and enhance the overall guest experience. Please know that your satisfaction is our utmost priority, and we hope to have the opportunity to welcome you back in the future to demonstrate the improvements we've made. Thank you for bringing these matters to our attention.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people Nice environmental Clean Affordable
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Dear Amanda, What a wonderful review; we truly appreciate you choosing to stay with us It's wonderful to know that our friendly staff made your stay memorable, and we're delighted that you found our commitment to the environment evident throughout your visit. Keeping our surroundings clean and sustainable is a top priority for us, and we're thrilled that it contributed to your enjoyment. Moreover, we understand the importance of offering affordable accommodations without compromising on quality, and we're glad you found our rates reasonable. Your glowing review truly brightens our day, and we can't wait to welcome you back for another outstanding stay!

6/10 Okay

Whitney

Response from Guest Relations Management on Feb 16, 2024
Dear Whitney, We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of expectations, and we're truly sorry for any inconvenience caused. Your concerns regarding the overall quality of your stay are important to us, and we're committed to addressing them promptly. We'll be looking into the areas where we can improve to ensure a more enjoyable experience for all our guests. Thank you for bringing these issues to our attention.

2/10 Terrible

Shana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 13, 2024
Hi Shana,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

Casey

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst place I have ever stayed at!!! I had to be moved 3 times looked like everything had blood on it when I asked about it I was told it was rust. The room was disgusting. Coffee maker did wear TV didn’t work. Caught up didn’t work bathroom bored didn’t work. Shower didn’t work.
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 11, 2024
Hi Casey,We are deeply sorry to hear about your disappointing experience at our hotel. However, we must clarify that our team takes cleanliness and maintenance seriously, and any instances of rust or stains are promptly addressed. We apologize for any inconvenience caused by the need to switch rooms and the issues with the amenities; rest assured, we will investigate these matters internally to prevent recurrence. Your feedback is invaluable to us as we strive to continually improve our services.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
It definitely helps with the cheap deals!!
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Feb 5, 2024
Hi Kayla,We're delighted to hear that you appreciate the value we provide with our affordable deals. At our hotel, we strive to offer budget-friendly options without compromising on the quality of your stay. We understand the importance of providing excellent service and comfortable accommodations at a reasonable price, and we're pleased to have met your expectations. Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay.

6/10 Okay

LAURIE

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Mar 20, 2024
Hi Laurie,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

4/10 Poor

Qui

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Mar 20, 2024
Hi Qui,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, room comfort
Room was ok, bed was uncomfortable and squeaky. Towels were a little yellowish but overall an ok stay when you utilize the bar inside the hotel.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 25, 2024
Hi Sandra,We appreciate your feedback and thank you for choosing to stay with us. We apologize for any inconvenience you experienced with the bed and towels. Our team is committed to maintaining the highest standards of cleanliness and comfort, and we will address these concerns to ensure a better experience for future guests. We're also delighted to hear that you found our on-site bar enjoyable and hope to welcome you back for another stay in the future.

8/10 Good

randy

Traveled with family
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 18, 2024
Hi Randy,We appreciate your decision to give us a 4 out of 5 rating. While we're pleased to see that you overall had a positive experience, we would love to understand more about your stay to ensure we continue to meet and exceed your expectations. If there were specific aspects that stood out or areas where we could improve, we value your insights. Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back for an even more enjoyable stay in the future.

2/10 Terrible

Julian

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hindú up front is a d*ck
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 17, 2024
Hi Julian,Thank you for sharing your feedback. We sincerely apologize if any interaction with our staff seemed less than satisfactory. At our hotel, we prioritize delivering exceptional service and creating a positive atmosphere for our guests. We take all comments seriously and will use your input to address any areas that may need improvement in our team's approach. We value your patronage and hope to have the opportunity to provide you with an improved experience in the future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
I had to be moved twice finally the third room was ok to stay in for the night, the tvs wasnt working, the beds had blood stains. Heater wasnt working in one room, bathtub faucet was messed up hard to turn on. The workers was getting irritated because of the complaints about the rooms but we pay money we expect a decent room with working stuff.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 17, 2024
Hello,We appreciate your feedback and sincerely apologize for the inconvenience you experienced during your stay. We understand that encountering issues with room accommodations can be frustrating. Our team is dedicated to addressing such concerns promptly, and we regret any inconvenience caused by the need to relocate. Rest assured, we take hygiene seriously, and we are investigating the reported concerns with the TVs and bed stains to ensure such oversights are rectified. We value your patronage and hope to have the opportunity to better serve you in the future.

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby and pool area was cold. We had a suite, one of the rooms the heat did not work well. Was given a space heater. Very noisy
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 15, 2024
Hi Lisa,We sincerely appreciate your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced with the temperature in the lobby and pool area, as well as the issue with the heating in one of the suite rooms. Our team is dedicated to ensuring our guests' comfort, and we regret any disruption caused. Please be assured that your concerns will be shared with our maintenance team for further investigation and improvement. We thank you for bringing these matters to our attention, as we continuously strive to enhance our guests' overall experience.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was to cold and the heatter doesn't work
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 14, 2024
Hello,We sincerely appreciate your feedback and apologize for any discomfort you experienced during your stay. Our team is committed to maintaining a comfortable environment for our guests, and we regret that you encountered issues with the heating system. We would like to assure you that our maintenance team has been promptly notified to address and resolve the heating concerns in the room you occupied. Your insights are invaluable to us, and we are committed to continuously improving our services to ensure a pleasant stay for all our guests.

4/10 Poor

Jacob

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Guest Relations Specialist on Jan 9, 2024
Hi Jacob,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

ramona

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Ramona,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Relations Management on Feb 9, 2024
Hi Cheryl! Thank you for choosing Ramada by Wyndham Odessa Near University of Texas Permian for your recent stay, and for awarding us a perfect 5 out of 5 rating! We are thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and it's wonderful to know that we were able to meet your expectations. We truly appreciate your kind words and positive feedback. If there are any specific aspects of your stay that you particularly enjoyed or if there is anything we can do to make your next visit even better, please don't hesitate to let us know. We are always here to ensure your stay with us is nothing short of exceptional. Once again, thank you for your glowing review. We look forward to welcoming you back to Ramada by Wyndham Odessa Near University of Texas Permian for another outstanding stay in the future.

10/10 Excellent

Naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Naomi,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 2, 2024
Hi Eduardo,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

10/10 Excellent

Peggy Sue, Pearl

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Very courteous staff. Had an inside room. They have an inside pool and miniature golf course. Very beautiful fountain. We had never had Indian food. But they have an amazing restaurant that was very patient with us and helped us eat some amazing food. We will stay here again soon.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 1, 2024
Hi Peggy,We appreciate your positive feedback on our smooth check-in process and the courteous service provided by our staff. It's wonderful to hear that you enjoyed the amenities, including our indoor pool, miniature golf course, and beautiful fountain. We're delighted that you had a positive experience at our restaurant, and we're pleased to have introduced you to some amazing cuisine. We look forward to welcoming you back for another enjoyable stay in the near future. Thank you for choosing our hotel!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is great comfortable stay
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 1, 2024
Hi William,We appreciate your positive feedback on our staff and are delighted to hear that you had a comfortable stay. Our team takes great pride in providing exceptional service to ensure our guests have a memorable experience. We strive to maintain high standards and are pleased that you recognized the efforts of our dedicated staff. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Dear Martin, Wow, a perfect 10 out of 10! Your concise and positive feedback speaks volumes, and we're thrilled to hear that you had such a fantastic experience during your stay. Your satisfaction is our top priority, and we're overjoyed to know that we were able to meet and exceed your expectations. It's guests like you that make our efforts truly worthwhile. We can't wait to welcome you back for another exceptional stay. Until then, wishing you endless moments of joy and adventure!

2/10 Terrible

tomas

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Heard banging on the walls all night! And next door was empty
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Dear Tomas,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disturbance you experienced during your stay due to the noise issue. We understand how important a peaceful night's sleep is, and we regret that we fell short of providing you with the comfort you expected. Our team is dedicated to ensuring the well-being of our guests, and we genuinely apologize for any inconvenience caused by the unexpected noise. Please be assured that we take your concerns seriously, and we will be addressing this matter promptly to prevent such occurrences in the future. We appreciate your candid feedback as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a much more pleasant stay.

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and Nasty Cheap Dive
I can't believe Wyndham (sp) put their name on this property. Everything was sub par. Check-in slow and awful. Everything was dirty. They need to either fire the cleaning staff or paint the walls or both. Please bring a can a lysol. Everything seemed old and nasty. We only needed to sleep for four hours so we endured the conditions for the cost. No one spoke English. Could not find ice machine.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 23, 2023
Hi Andrea,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team strives to provide efficient service, and we regret that your check-in experience fell short of your expectations. We take cleanliness seriously, and we assure you that we are addressing your concerns with our cleaning staff. While we understand the importance of a fresh and well-maintained environment, we would like to clarify that we continuously work towards enhancing our facilities. We regret if any language barriers affected your experience and will explore ways to improve communication. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 3 nights in Dec 2023
Response from Guest Relations Specialist on Dec 20, 2023
Hi Patrick,We appreciate your positive feedback regarding your recent stay at our hotel. It's always gratifying to hear that our guests have had a satisfactory experience. Our team works diligently to provide a comfortable and enjoyable environment for all visitors. We look forward to welcoming you back on your next visit, and we strive to maintain the high standards that have earned your endorsement. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

CHINYERE

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is very dirty and the staff are not caring
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on Dec 20, 2023
Hi Chinyere,I'm sorry to hear about your experience at our hotel. Cleanliness is a top priority, and we take these concerns seriously. Our team is committed to maintaining high standards of cleanliness throughout the property, and any lapses in this area are addressed promptly. Additionally, our staff prides itself on providing attentive and caring service to all guests, so I apologize if this wasn't your perception. Your feedback helps us improve, and we'll certainly look into these matters further.

10/10 Excellent

Romeo

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 3, 2024
Hi Romeo,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.