Ratings based on 206 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by David Nakamoto from El Paso, Texas

Nice Room, Poor Service.

Posted Jan 8, 2017 on Hotels
Hotel room was fine, service needed work! We called down to the front desk and asked if there was somewhere we could rehearse 4 High School singers for an hour before their competition. We didn't want to do it in the room because it was 5am, and we didn't want to disturb anyone around us. The front desk person at night told us we could use a banquet room, but when we went down the next morning, Priscilla, the morning front desk person told us no, and that we had to pay for the room. After a bit of arguing and letting her know we were calling Hotels.com, she let us in. Well, then 40 minutes into our 1 hour warm up and rehearsal, Ray, who identified himself as the Banquet Manager, and turns out to only be a maintenance/setup guy rudely forces all the kids and instructor out before they were finished. We could've just stayed in our rooms and upset everyone around us, and the hotel would have had to deal with several upset guests. So much for trying to be considerate of others. We will not be staying here again. The rroms are nice, and in a great area, but there is a brand new hotel across the street. So long Townplace Suites, I'll take my business to the competition.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2016
Much space in the room compared to other hotels. Breakfast was good. They also served dinner from 6p to 7:30p which was good, unlike most hotels. We enjoyed our stay at this hotel.
5 out of 5
by Jeffrey

Posted Dec 29, 2016 on Hotels
Everyone in the hotel was courteous and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Pleasant place to stay

Posted Nov 7, 2016
Location: Near HEB. Several restaurants.
Bed comfortable. Plenty of room. Good breakfast.
5 out of 5
by A verified traveler

Great breakfast options.

Posted Nov 1, 2016 on Hotels
Great customer service.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 31, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 31, 2016 on Hotels
5 out of 5
by A verified traveler

Comfortable and great!

Posted Oct 6, 2016 on Hotels
Very comfortable, clean. Full size kitchen!
5 out of 5
Recommended
for Everyone
by A verified traveler from Miland Tx

quiet and efficient great location

Posted Sep 20, 2016 on Orbitz
Pros: quiet, clean and feeling of a vacation resort less the beach and water
Location: near mother's retirement community and shopping
handicap room was nice and large for aunt in a wheelchair
4 out of 5
by A verified traveler from Dallas

Golf getaway to visit some friends

Posted Sep 13, 2016 on Hotels
Nice place, clean, convenient to restaurants. Easy access to and from hotel.