Exterior

Reviews of TownePlace Suites Midland

3 out of 5
TownePlace Suites Midland
5508 Deauville Boulevard, Midland, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 290 out of 470 reviews" "
Rating 8 - Good. 131 out of 470 reviews" "
Rating 6 - Okay. 25 out of 470 reviews" "
Rating 4 - Poor. 10 out of 470 reviews" "
Rating 2 - Terrible. 14 out of 470 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at with your pets.
Stayed 3 nights in Mar 2024
Response from GM on Mar 18, 2024
Thank you.

10/10 Excellent

Carla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Jamie was extremely helpful and kind! The rooms were spacious and clean. I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Thank you for your feedback.

8/10 Good

Bryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t aware of parking fee.
Stayed 2 nights in Feb 2024
Response from GM on Mar 4, 2024
Thank you for your feedback.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was good.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Thank you,

8/10 Good

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service
Not the typical hotel, but needs alot of work.
Stayed 3 nights in Dec 2023
Response from GM on Feb 7, 2024
Thank you for your feedback.

10/10 Excellent

Melissa, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 2, 2024
Thank you.

8/10 Good

Frank

Stayed 1 night in Dec 2023
Response from GM on Dec 17, 2023
Thank you for your feedback.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 14, 2023
Thank you for your feedback, hope to see you again.Safe Travels,

10/10 Excellent

Destinie

Stayed 2 nights in Nov 2023
Response from GM on Nov 13, 2023
Thank you for your feedback. Hope to see you again.Safe Travels

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Kitchenette in room. Don't like having to scroll through remote to find channels. Something in hall near room beeped all night.
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Thank you for your feedback, hope to see you again.Safe Travels

10/10 Excellent

Clarisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very clean and the staff was friendly. The Wi-Fi for their tv was very weak we just ended up watching a movie on our phones so it didn’t bother us that much still had a nice time will come back again.
Stayed 1 night in Nov 2023
Response from GM on Nov 7, 2023
Thank you for your feedback, I apologize that the internet was running slowly. Hope to see you again.Safe Travels

2/10 Terrible

kristin

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hitel was nice itself. I was put on the first floor across from elevator. The plumbing was broken all night long i heard a noise like the room was going to explode from screatching plumbing sounds. It was horrible. Fix your plumbing.
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
I am sorry you had an issue with plumbing sounds, did you let the front desk know?

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accessible room we reserved was comfortable and safe.
Stayed 2 nights in Oct 2023
Response from GM on Oct 23, 2023
Thank you for your feedback

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on Oct 31, 2023
Thank you, hope to see you again.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on Jul 25, 2023
Thank you, hope to see you again.Safe Travels,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from GM on Jun 9, 2023
Thank you for your feedback, hope to see you again soon.Safe Travels,

10/10 Excellent

Olivia Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 2 nights in May 2023
Response from GM on May 31, 2023
Thank you for your feedback, hope to see you again in the future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would book this hotel again!
I have not been good about leaving reviews, but since i depend so heavily on them...... short version- it was a pleasnt clean 1 night stay for my husband and i attending a conference. People were friendly. Room was clean. Bed was comfortable to us (firm but not too firm). Room was a comfortable temperature. I checked the beding to be sure it was clean and it was. I was pleased the the closet storage and overall space of the room. (We had a king size bed suite) we were on the first floor and we did not notice any road noise, just when people would walk by the room talking loadly. We would happily book a stay here again even with our 3 kids as we saw a double room and saw it had adequate space for us to spread out.
Stayed 1 night in Apr 2023
Response from GM on Apr 19, 2023
Thank you so much for your feedback, and we are glad you enjoyed your stay. Please come back and see us if travel bring you this way.Safe Travels,

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Don't do it.
Breakfast was a joke. Got charged twice for a pet. Website said pet friendly, front desk said service animals only.
Stayed 2 nights in Apr 2023
Response from GM on Apr 18, 2023
Thank you for your feedback, we are pet friendly, however there is a charge for your pet, service animals do not have a pet fee. If you would like to give me your information so I can check your folio to see if there was a double charge.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one thing i would complain about is the cost of having a pet. $100 non refundable and $5 a day there after is ridiculous and high way robbery.
Stayed 8 nights in Mar 2023
Response from GM on Apr 10, 2023
Thank yo for your feedback.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from GM on Feb 27, 2023
Thank you, hope to see you again.Safe Travels

8/10 Good

Alejandra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was located close to a grocery store and restaurants. The area looks safe as well.
Response from La Vonda on Jan 7, 2023
Thank you for your feedback and we hope you come back to stay.

2/10 Terrible

Jose

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Bad bad bad service
Terrible experience I paid through hotels.com still charged me my card for room then called me the next morning at 7 am to tell me I had to go downstairs to pay my bill before they called authorities. Very upsetting. Manager very rude and unprofessional. Next day went to speak to general manger and she didn’t want to speak with me In regards to priors day problem.
Stayed 6 nights in Nov 2022
Response from AGM on Dec 27, 2022
We apologize the attendant who called you is no longer here. I hope you will give us another chance and stay with us.

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was poor
Stayed 2 nights in Oct 2022
Response from GM on Nov 1, 2022
Thank you for your feedback, I am sorry breakfast was not up to standard. I do hope that you would give us another chance.Safe Travels

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and location to the sports complex is great.
Stayed 1 night in Oct 2022
Response from GM on Oct 14, 2022
Thank you. Hope to see you again soon.Safe Travels

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was in a great location. It is clean, service was great. Only issues were, non operational TV
Stayed 2 nights in Oct 2022
Response from GM on Oct 14, 2022
Thank you for your feedback. I do apologize about the TV issue. Hope to see you again soon.Safe Travels

8/10 Good

Melynda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2022
Response from GM on Oct 14, 2022
Thank you

10/10 Excellent

Marisol

Stayed 1 night in Oct 2022
Response from GM on Oct 14, 2022
Thank you

10/10 Excellent

Russell, Morrison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Nice hotel. Room was large but did not have any USB charger in room. Breakfast was very good with Gluten free muffins (did not expect that)!!! The hotel layout was somewhat confusing. The staff was very friendly
Stayed 3 nights in Sep 2022
Response from GM on Sep 27, 2022
Thank you for your feedback. We hope to see you again soon.Safe Travels,

4/10 Poor

Teri

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
PET FEE..TOTALLY REDIQULOUS
They charged $100.00 non refundable pet fee, ALONG.. with an extra $5.00 per day fee. I explained that was no where on the site. They said it was on there webosge. I explained I DID NOT book from there page. ABSOLUTELY REDIQULOUS!. Dishwasher broke, dirty nasty water filled in dishwasher when We got to room..Dirty silverware in drawer.
Stayed 3 nights in Aug 2022

10/10 Excellent

Nancy

Stayed 1 night in Aug 2022
Response from GM on Aug 11, 2022
Thank you

10/10 Excellent

Patricia

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Our stay was amazing, everything was so clean and linen was fresh and clean.
Stayed 1 night in Jul 2022
Response from GM on Jul 19, 2022
Thank you for your feedback. we are so glad you enjoyed your stay, and hope to see you again soon. Safe Travels.

10/10 Excellent

Ruby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from GM on Jun 27, 2022
Thank you for your feedback. Hope to see you again soon. Safe Travels,

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beutiful hotel, nice staff, large room and comfortable beds.
Stayed 1 night in May 2022
Response from GM on Jun 15, 2022
Thank you for your feedback regarding your stay with us, we are so glad you enjoyed your stay, and hope to see you again soon. Safe Travels

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible staff
This hotel staff is horrible! Girl gave me key, I went to my room and the exhaust fan is very loud, I asked her to give me another room and the second room the air-containing did not work. She was irritated I was asking for another room. The manager came out and said that all the rooms have a fan issue. They gave me another room and the fan was even louder. The girl was put out with me and highly unfriendly. Didn’t apologize just looked at me. I was stuck there! I never have had people treat their guests like that especially after I have spent $200 for one night. I will never stay at this hotel again and this girl should be fired! I didnt get her name because she is never at the desk but she has a hair lip. Horrible customer service!!!
Stayed 1 night in Jan 2022
Response from GM on Mar 30, 2022
Thank you for taking the time to give us your feedback. I apologize for the inconvenience you experienced.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from GM on Feb 22, 2022
Thank you.

10/10 Excellent

YOUNG

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from GM on Jan 12, 2022
Thank you. Hope to see you again soon.

10/10 Excellent

james

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be fooled
They advertise a restaurant and bar yet have none.
Stayed 3 nights in Oct 2021
Response from La Vonda on Nov 29, 2021
Im sorry you had been misinformed on the amenities. Our sister hotel had a bar and grill.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to stadium. No jacuzzi 😒
Stayed 1 night in Nov 2021
Response from GM on Nov 9, 2021
Thank you for your feedback. Thank you for choosing to stay with us, and hope to see you again soon. Safe Travels

10/10 Excellent

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY!
Enjoyed my brief stay here at TownePlace Suites, passing through Midland, but if i could i would stay longer at this hotel, the room was spacious, bathroom was clean, shower drain was excellent, beds were comfortable, not squishy or dull in the middle like so many other hotel beds, kitchen area was very clean, outside surroundings pretty mellow and quiet, I will definitely stay here again when i visit family in Midland
Stayed 1 night in Sep 2021
Response from La Vonda Fidler on Oct 8, 2021
Thank you for you feedback, and choosing our hotel for your stay during your travels. If there is anything we can do to make you stay comfortable just let us know!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a nice area.
Stayed 1 night in Aug 2021
Response from GM on Aug 17, 2021
Thank you for your feedback, hope to see you again soon. Safe Travels,

10/10 Excellent

Brian

Stayed 3 nights in Jul 2021
Response from La Vonda on Jul 26, 2021
Thank You for your Review. Hope you come back to see us through your travel in Midland Tx!

8/10 Good

Jo Ann

Stayed 2 nights in Jun 2021

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Amazing wonderful stay! Clean and nice.
Stayed 1 night in Jul 2021
Response from AGM on Jul 4, 2021
Thank you for your survey. We take pride in our Guest Relations and Cleanliness. When you pass through Midland we would be happy for you to stay with us again.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean despite it being a dog friendly place. We saw a few and would’ve never known.
Stayed 1 night in May 2021
Response from La Vonda Fidler AGM on May 30, 2021
Thank you for your wonderful survey and for staying with us while you are traveling through Midland. If there is anything we can help to make your stay more enjoyable please let us know.

10/10 Excellent

steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from La Vonda Fidler on Apr 28, 2021
Thank you for your Feedback. I hope you stay with us while your traveling through Midand TX.

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
There were signs up that hot water was being serviced overnight. I woke up to no hot water and even no water pressure so I couldn't even take a cold shower. As for the usual sleeping hours, there were alot of loud noises, pipes rattling, and other loud noises that would wake you suddenly.
Stayed 1 night in Apr 2021
Response from La Vonda on Apr 7, 2021
Thank you for your concerns and we had plumbers working on the issue. We apologize for the inconvenience. We hope your next time will be a pleasant stay

10/10 Excellent

Jonathan, Tampa,Fl

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was not bad at all. Clean and smelled great!
Stayed 2 nights in Jan 2021

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean, quiet, and cozy. The staff were friendly and helpful when we had a
Stayed 1 night in Jan 2021