Exterior

Reviews of WoodSpring Suites Midland

2.5 out of 5
WoodSpring Suites Midland
4712 W Loop 250 N, Midland, TX

Reviews

6.8
Rating 10 - Excellent. 79 out of 321 reviews" "
Rating 8 - Good. 89 out of 321 reviews" "
Rating 6 - Okay. 64 out of 321 reviews" "
Rating 4 - Poor. 37 out of 321 reviews" "
Rating 2 - Terrible. 52 out of 321 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Jessica, SHEDIAC

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was dirty. There was someone cut townails on the bathroom floor
Stayed 2 nights in Apr 2024
Response from Norman on Apr 11, 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

8/10 Good

Rigoberto

Business traveler
Liked: Cleanliness, staff & service
Staff are friendly and helpful with everything and they are always nice 👍
Stayed 6 nights in Mar 2024
Response from Norman on Apr 9, 2024
Thank you for taking the time to leave a 4-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Excellent

Myra

Stayed 2 nights in Mar 2024
Response from Norman on Apr 3, 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 Terrible

Travis

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Norman on Mar 22, 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

10/10 Excellent

Matt

Great location
Stayed 14 nights in Mar 2024
Response from Norman on Mar 20, 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator wasn’t working and when it is working. Suspect at best
Stayed 10 nights in Dec 2023
Response from Norman on Feb 29, 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. We apologize for the elevator was out due to needing a new motor. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

10/10 Excellent

AJ

Liked: Cleanliness
Stayed 8 nights in Jan 2024
Response from Norman on Feb 6, 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Norman on Feb 2, 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Excellent

Claudia L

Stayed 21 nights in Nov 2023
Response from Norman on Dec 26, 2023
Thank you for taking the time to leave a 10 out of 10 review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Excellent

Matt

Response from Norman on Feb 6, 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Excellent

David Hiram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Norman on Nov 22, 2023
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 Terrible

Patricia

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells
Stayed 2 nights in Nov 2023
Response from Norman on Nov 20, 2023
We are sorry to hear about your negative experience at our hotel. We take your concerns seriously and would like to assure you that we are actively working to address all of the issues you have raised.

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Norman on Nov 9, 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

2/10 Terrible

Olaniyi

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog barking all night; someone knocking at my room door in the middle of the night for almost 30 minutes kept me awake.
Stayed 3 nights in Oct 2023
Response from Norman on Nov 9, 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

2/10 Terrible

Alyssa

Absolutely disgusting
Absolutely disgusting
Stayed 1 night in Oct 2023
Response from Norman on Oct 19, 2023
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations.

8/10 Good

John

Business traveler
Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from Norman on Oct 11, 2023
Thank you for taking the time to leave an 8 out of 10 review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 Terrible

Lanre

Stayed 2 nights in Aug 2023
Response from Norman on Oct 11, 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

10/10 Excellent

Matthew

Stayed 1 night in Sep 2023
Response from Norman on Oct 11, 2023
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Aug 2023
Response from Norman on Aug 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Norman on Aug 14, 2023
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 Terrible

carlos

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Managed poorly
Stayed 1 night in Jul 2023
Response from Norman on Jul 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Terrible

Raouf

Business traveler
Disliked: Staff & service, property conditions & facilities
TERRIBLE
Stayed 1 night in Jul 2023
Response from Norman on Jul 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was quite
Stayed 3 nights in Jun 2023
Response from Norman on Jun 6, 2023
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

6/10 Okay

Elisdee

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I was charged a lot more than what was stated on expedia's website. When i arrived the clerk told me that they were trying to reach out to me earlier that day to inform me of the price discrepancy. I did not receive any phone call or email informing me of the issue.
Stayed 1 night in May 2023
Response from Norman on May 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2023
Response from Norman on May 22, 2023
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

6/10 Okay

Steven

Business traveler
Disliked: Property conditions & facilities, room comfort
Brutal
The smell... it reeked like pot, the room wouldn' t cool down... and people were running around all night drunk and high out of their minds. I also went to leave at 8 am and there was no one at the front desk to talk to. I didn't even stay the second night... Brutal.
Stayed 2 nights in Mar 2023
Response from Jamie P on Mar 16, 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

Amalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything wass Gucci .
Stayed 1 night in Mar 2023
Response from Jamie P on Mar 16, 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Nelson

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No clean
Stayed 2 nights in Mar 2023
Response from Jamie P on Mar 16, 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 Okay

Christopher

Business traveler
Liked: Cleanliness, staff & service
Low water pressure, couldn't take a shower.
Stayed 1 night in Jan 2023
Response from WoodSpring Suites Midland on Jan 15, 2023
Thank you for your valuable feedback. We will share your review with the team. Best, The Management Team

10/10 Excellent

Gerardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022
Response from A. Norman on Dec 22, 2022
Thank you so much for posting a review of our property. We look forward to having you visit with us again in the future.

2/10 Terrible

Natasha

Disliked: Cleanliness, amenities
Property was okay.. definitely unhappy with the how the 1st room i was in wasnt clean...
Stayed 1 night in Nov 2022
Response from A. Norman on Dec 22, 2022
Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay was not completely satisfactory. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope we have the opportunity to see you again in the future.

10/10 Excellent

PHONG, Lemon grove

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place
Stayed 1 night in Oct 2022
Response from A. Norman on Dec 22, 2022
Thank you so much for sharing your experience with us. We hope to see you again soon.

10/10 Excellent

Danny

Stayed 2 nights in Oct 2022

2/10 Terrible

saira

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waited over 15 mins to check in, bad attitude from the manager.
Stayed 1 night in Oct 2022
Response from WoodSpring Suites Midland on Oct 18, 2022
We apologized for your experience. We will share with management team.

10/10 Excellent

Jessica

Liked: Staff & service, amenities, property conditions & facilities
Very simple and easy for I need
Stayed 1 night in Sep 2022
Response from WoodSpring Suites Midland on Oct 18, 2022
Thank you for your valuable feedback. We will share with the team. Best, The management team.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean
Stayed 1 night in Oct 2022
Response from WoodSpring Suites Midland on Oct 18, 2022
Thank you for your valuable feedback. We will share with our team. The Management Team

10/10 Excellent

Lora

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Hotel
Great place with very sweet staff.
Stayed 27 nights in Sep 2022
Response from WoodSpring Suites Midland on Oct 18, 2022
Thank you for your valuable feedback. We will share with our team.Best, The Management Team

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk personnel were the best.
Stayed 1 night in Sep 2022
Response from WoodSpring Suites Midland on Oct 18, 2022
Thank you for your feedback. We will share with the team. Best, The management team.

2/10 Terrible

Robert

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing like being woke up several hours before check out to ask you if you are checking out. First was a knock on the door waking me up from a dead sleep. I told the kid I would leave at checkout time. That was not enough he knocked again with same question. Then 15 mins later the hotel manager calls at 730 AM when checkout is at 11 asking if I was checking out. Not sure of their processes but it would only make sense to me that I would leave after my rent was up. Then at check out the manager was very rude and dismissive when I tried to discuss the issues I encountered. Oh wait I forgot about the ants all in the kitchen cabinets and the toilet that ran all night unless you jiggled the handle. I know I should not expect much from a cheap hotel but I would like to be able to sleep during the time I have paid for. I’m going to give this place a huge thumbs down.
Stayed 1 night in Sep 2022
Response from WoodSpring Suites Midland on Sep 25, 2022
We are sorry for your experience. Your feedback will be share with our team. Thank you,Management Team

4/10 Poor

Victor

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Marlboro man suites
Did not know I booked a smoking room but I did and couldn’t get out of it, the whole 3rd floor reeked of old stale cigarettes and the room was the same, the floors looked like they mopped them with a pork chop, dogs left in adjacent rooms barked for hours into the night too.
Stayed 7 nights in Aug 2022
Response from Midland Woodspring Suites on Sep 7, 2022
Thank you for your review. Our team thrives to provide the best customer service in Extended stay hotels. Your review will be shared with the Midland team. Best, Management

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Not a family place.
Super basic hotel - uncomfortable bed and cheap furniture. The clientele is kinda scary and a homeless-looking man followed my daughter and I to the room. Even my husband locked it all from the inside and put a chair up to secure the door. The location is good, but it is nothing I would stay at again.
Stayed 2 nights in Jul 2022
Response from WoodSpring Suites Midland on Aug 23, 2022
Thank you for your feedback. We are sorry to hear about your experience at our extended stay hotel. We strive to exceed our guest's expectations and your feedback had been shared with the team. Regards, WoodSpring Suites Midland.

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a quick work trip.
Stayed 1 night in Jun 2022
Response from The WoodSpring Suites Midland Team on Aug 10, 2022
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

2/10 Terrible

Ronald

Traveled with family and small children, Business traveler
Disliked: Cleanliness, property conditions & facilities
Only entry door not broken was thru front lobby. Was narrow and hot because maybe you don't want to waste money conditioning common areas. Put us in a smoking room when I expressly asked for non and the whole 3rd floor smelled horrible. Lots of people had their medical marijuana cards there too I guess. No water pressure and A/C barely worked.
Stayed 3 nights in Jun 2022

10/10 Excellent

Charles

Stayed 7 nights in Jun 2022

8/10 Good

Joe

Stayed 4 nights in May 2022

2/10 Terrible

Lynette

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Suzanne

Traveled with family
Liked: Staff & service
Stayed 4 nights in Feb 2022

2/10 Terrible

Mitchel

Disliked: Staff & service, amenities, property conditions & facilities
Hated everything. Noisy, no amenities, they lie on the phone to get you to reserve, NO HOUSEKEEPING. Like are you serious?
Stayed 3 nights in Feb 2022

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Comfortable Modern
Stayed 1 night in Feb 2022

6/10 Okay

Edgar

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022