Ratings based on 481 Verified Reviews

3.1 out of 5
64% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2018
It was just fine with are needs the kids liked the pool
Comment from Hotel Management
Mar 25, 2018 by Hotel Management, Hotel Management
Kerry, thank you for taking the time to share your review with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America will be your first choice every time you visit this area. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for the price but..

Posted Mar 5, 2018
Pros: Comfortable bed
Cons: Carpets and doors
Location: Location right in midtown was great
Nice hotel for the price but they allow animals and there was a big stain on the carpet in my room which I wasn't fond of. The beds were comfortable and the staff was friendly.
Comment from Hotel Management
Mar 6, 2018 by Hotel Management, Hotel Management
Thank you for evaluating your stay. We are happy to know you were benefited with our convenient location and that you liked the comfort of your bed. However, we are sorry for the cleanliness issue you had and regret the inconvenience caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We hope you will give us the opportunity to redeem ourselves on a future visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Has potential..but not there yet...

Posted Mar 5, 2018
Blood stains on floors? Broken sofa bed...wouldn't even close..room is not provided with anything, You have to ask for everything, including a coffee pot! Was offered a smaller room, not happy with smaller room and no price break. Worker said there was nothing she could do, because I booked through Expedia.. Only good thing about it is that it was a smoking room..and I didnt have to freeze to relax.
Comment from Hotel Management
Mar 7, 2018 by Hotel Management, Hotel Management
Thank you for your feedback. It is a pleasure knowing you had an overall good stay. However, we apologize for the cleanliness issue you experienced which led to a disappointing stay. Please note, as we are an extended stay property, we keep the kitchenware at our front desk to ensure cleanliness for every guest and are always available upon request for a minimal fee. We regret the inconvenience caused and hope you will give us the chance to make it up to you on your future visit. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Anchorage Alaska

No ice

Posted Feb 9, 2018
Refrigerator was missing knob so couldn’t be turned on and therefore we had no ice. Front desk suggested I go to McDonalds to get ice in the morning for our shakes. With that kind of service I won’t be staying here again.
Comment from Hotel Management
Feb 11, 2018 by Hotel Management, Hotel Management
Pam, we apologize that we failed to provide you with the level of service you have received and for the maintenance issue you encountered with the refrigerator. We have shared your feedback with the respective teams and will certainly step up our efforts so your next stay is even better. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Alaska

hotel is midtown

Posted Feb 4, 2018
My experience was terrible . First I had to wait 20 min for front desk clerk. then the continental breakfast was coffee and cereal bars. then my truck was stolen from parking lot and front desk was very unhelpful in getting me assistance .
Comment from Hotel Management
Feb 10, 2018 by Management, Hotel Management
Thank you for staying with us and for taking the time to voice your concerns. We are sorry that you experienced theft of your property during your stay with us. We take the safety and security of our guests and their property very seriously. Our management team has been working closely with local authorities to investigate and prevent future incidents of this nature. Thank you again for being our guest, and we hope you will give us another chance to make a better impression in the future. Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Alaska

Posted Jan 19, 2018
We stayed two nights and it was good for the most part. The bathroom light went out and the first day we used it in the dark. When the staff told us they didn't have a bulb to fix it we just moved a lamp in for lighting. Other than the light problem, our stay was very good.
Comment from Hotel Management
Jan 21, 2018 by Hotel Management, Hotel Management
Andy, thank you for staying with us and for the review. We are happy to know you had an overall pleasant stay. However, we are sorry for the service issue you had while here and regret if any inconvenience caused. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. It was a pleasure hosting you, and we hope to have a second chance of welcoming you and your family again for a much better experience. Sincerely, Hotel Management
2 out of 5
by David

Posted Dec 18, 2017 on Hotels
Comment from Hotel Management
Dec 20, 2017 by Manager, Hotel Management
David, please accept our apologies for providing a less than perfect stay. Let us simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your rating, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Haines, AK

Bare bones

Posted Dec 4, 2017 on Orbitz
It was clean and had enough beds and the price was ok. But it needs updating and there are literally no amenities provided in the room. You have to keep going to the front desk for towels or sheets or dishes or soap. And the entire place smells like weed.
Comment from Hotel Management
Dec 8, 2017 by Management, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Nov 26, 2017
Pros: you can smoke in the rooms
Cons: put more towells in the rooms
Location: love the location
the elevator sounded like it was going to crash between the 2nd and 3rd floor having to go to the frount dest to get coffeecup when they say there are dishes in the room and only one washrag and two towels for 2 pople
Comment from Hotel Management
Nov 29, 2017 by Hotel Management, Hotel Management
Sandy, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
5 out of 5
by Joy

Posted Nov 5, 2017 on Hotels
Comment from Hotel Management
Nov 7, 2017 by Manager, Hotel Management
Joy, thank you for sharing your wonderful rating. It was a pleasure hosting you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management