Ratings based on 455 Verified Reviews

3.1 out of 5
63% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from kenai, ak

Weak breakfast, not good for diabetics

Posted Oct 22, 2017
Business center was broken, first day no wifi because the limit is 5 devices, and the kids where doing their phones and laptops, finally with a call to tech support I got internet late on the second day. Breakfast is sugary muffins and granola bars. Vending machines were empty :(
3 out of 5
Recommended
for Everyone
by A verified traveler

Short stay

Posted Oct 14, 2017
Pros: Location
Cons: Noisy fan
Staff was very friendly. I liked that the bedroom was a separate room. The fan in the bathroom was VERY noisy and could not be turned off. Kitchen chairs were stained but the rooms were clean.
Comment from Hotel Management
Oct 15, 2017 by Hotel Management, Hotel Management
Marcia, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us.  Sincerely, Hotel Management
1 out of 5
by A verified traveler from Anchorage Ak

Worst stay ever

Posted Sep 29, 2017
I've never stayed at a worst hotel in my life. Staff was rude. Was not told upon check in that we would not receive housekeeping. However upon check out I was informed the reason we didn't receive housekeeping was because we stayed less than 7 nights.
Comment from Hotel Management
Oct 1, 2017 by Hotel Management, Hotel Management
Kayla, I apologize for the disappointing stay you had with us. We are extremely sorry we were not pleased with our hotel’s policy in regard to the housekeeping service and regret the inconvenience it caused. It’s never our intention to disappoint a guest in any way. Our goal is to maintain the highest standard in guest service, so we apologize we fell short of this. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Sep 7, 2017
Booked for the airport convenience and the shuttle wouldn't take us at 7 am. The hours should have been listed and I would have booked elsewhere. The business room was not accessible to guests. When they say check in as 3:00 plan for that. We were a few minutes early and room was not available.
Comment from Hotel Management
Sep 9, 2017 by General Manager , Hotel Management
We sincerely apologize for not meeting all of your expectations and truly regret the inconvenience it caused. I would like to inform you that our website clearly states about our shuttle service. We are working with our team to make sure we are more consistent in our service levels. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
1 out of 5
by A verified traveler from Homer

Gross

Posted Sep 3, 2017
The first room we went to, the sofa bed wouldn't open or close all the way. And looked as though it had been left that way by housekeeping. The next room had obviously not been vacuumed, we discovered urine pooled and feces smeared around the toilet the next morning, the sofa mattress had blood stains on it, the shower looked like it was growing mold, and half of the light bulbs were burned out.
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every place after it has been serviced. Unfortunately, we missed something during this process and for that, I truly regret the inconvenience it caused. I am working with my housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, General Manager
1 out of 5
by A verified traveler

Irony in the name - Extended Stay

Posted Aug 28, 2017
Pros: Staffs were ok as they listened to the problem at least though did not do anything.
Felt like leaving after the first day.. no housekeeping after multiple requests, few granola bars and coffee for breakfast, crawling internet for free, lamps broken, AC not working, could not set wake up alarm, etc.. Lost faith in extended stay hotels..
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
We cannot apologize enough for your experience when staying at our hotel. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
1 out of 5
by A verified traveler

Terrible awful experience

Posted Aug 28, 2017
I will never book with Expedia again or the extended-stay mid town in Anchorage ever again first they put us in a smoking room with no lights that worked then transferred as to a king size room when we first had a two queen room the rude front desk lady had an attitude about transferring us they had no daily housekeeping the rooms for dingy broken beds curtains it was just overall disgusting I can't believe how poor the service was and how disgusting the whole hotel was it was just awful never again these people are absolutely unbelievable
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We deeply regret the inconvenience caused, and please give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Stay

Posted Aug 24, 2017
I like the hotel but the hallways are very long and you have to walk very far from the hotel entrances and exits to the Elevators and to your room
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America. We are happy you liked our hotel and had an enjoyable time with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Sufficient.

Posted Aug 24, 2017
Tough to give it higher than a 3 when every single smoke detector went off at 2am for no reason. Close to Moose's Tooth which is always a plus.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your feedback. We are pleased you liked our convenient location, but I am sorry for the inconvenience you experienced during your stay. I will use your review as a tool to improve our service and facilities moving forward. We hope you will come and see us again the next time you are in this area. Sincerely, General Manager
1 out of 5
by A verified traveler

Bad

Posted Aug 23, 2017
The entire Hotel was something else to be desired my room stunk so bad I could hardly stand it. The staff was no better. When I came to check-in I had a 20-plus minute wait. Their breakfast was a joke it was candy bars. Let me rephrase that breakfast bars. I had to clean my room in several areas just to sit down. I had to go purchase Febreze and squirt the whole entire room down. I used the entire bottle. They didn't even have a hair dryer in the room. I want a refund.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for taking the time to review our hotel. We are so disheartened to read about the problems you experienced and the inconvenience they caused. We hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, General Manager