Ratings based on 1,646 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
Nice staff. Rooms were spacious. Would stay here again.
Comment from Hotel Management
Sep 19, 2017 by The Avalon, Hotel Management
Thank you for your kind comments. We are thrilled you enjoyed your stay with us and will come back to see us once again. We look forward to seeing you!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great location - high extra charges

Posted Sep 8, 2017
Pros: Location
Cons: Coffe/tea making facilities in the room.
Location: See general experience above
Avalon hotel is situated in 32nd street east. Great great location for seeing New York. Only Five minutes away from the Empire State Building and tourist busses. Accommodation was generally very good and the room was attended to every day. Staff were welcoming and very helpful. Only downside to me was the $20 per day we had to pay for facilitates which we would not use. Business centre (two pcs in the coffe loung), free coffee, access to a spa (wherever that was). We did have a coffee every day but to me I would have preferred the option of NOT Using anything offered or pay as used. So this did add to the total cost of the stay (plus taxes of course) which may have had me looking for a different hotel.
Comment from Hotel Management
Sep 13, 2017 by ., Hotel Management
Dear David, Thank you for taking the time to share your thoughts about your recent stay with us. I was happy to read that you enjoyed your stay with us overall. Our facilities fee also covers luggage storage, Wi-Fi, package delivery/storage, and daily newspapers. If you will be staying with us in the future - and would like a coffee pot in your guest room please let us know at check in. We'd be happy to provide you with one.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester NY

Great hotel in a great location

Posted Sep 8, 2017
The hotel is right by the Empire State Building & Korea town. It makes for an easy, fast subway ride to anywhere. The front desk staff, Angelo especially were very prompt, easy going & very helpful. The room was very clean, neat & cozy. Overall a great find!
Comment from Hotel Management
Sep 13, 2017 by ., Hotel Management
Dear Sarah, Thank you for taking the time to share your thoughts with us about your stay. I am happy to read that you enjoyed your stay with us and found everything to your liking. Thank you for your comments about Angelo - our receptionist. I will certainly share your kind comments with him.
4 out of 5
Recommended
for Everyone
by A verified traveler

Couple blocks away from Times Square

Posted Sep 5, 2017
Great Hotel, beautiful room. Just a word of advice, call Hotel directly, it is a lot cheaper than going through a second party.
Comment from Hotel Management
Sep 13, 2017 by ., Hotel Management
Thank you for taking the time to share your thoughts with us about your recent stay. I was happy to read that you enjoyed your visit. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service in a good sized room in the city

Posted Sep 4, 2017
Marissa was fantastic! We loved this hotel and the proximity to everything.
Comment from Hotel Management
Sep 13, 2017 by ., Hotel Management
Thank you for taking the time to share your thoughts about your recent visit to our hotel. I was happy to read that you enjoyed your trip. Mostly - I was happy to read that you found Marissa - our receptionist - Fantastic! I will certainly share your comments on with her.
5 out of 5
Recommended
for Everyone
by A verified traveler from Halifax, NS Canada

Posted Sep 4, 2017
Excellent experience. Large, clean room, nicely renovated and updated. Beds were very comfortable. Close to Penn Station, Metro, Times Square, Broadway. Staff were very friendly and helpful. Only one small complaint - elevator was slow and often very full.
Comment from Hotel Management
Sep 13, 2017 by ., Hotel Management
Dear Kelly, Thank you for taking the time to share your thoughts about your visit with us. I am happy to read that you enjoyed your stay and found our hotel perfect for your needs. We look forward to seeing you again!
4 out of 5
Recommended
for Families
by A verified traveler

Great Location for Decent NYC hotel

Posted Sep 3, 2017
The hotel is a great value, providing large, clean rooms at a very reasonable price point for NYC. The location is perfect in midtown, blocks from the Empire State and associated sights and one block from the subway. The room was very basic, but large and clean. Great choice for families that need the extra room.
Comment from Hotel Management
Sep 13, 2017 by ., Hotel Management
Thank you for taking the time to share your thoughts about your recent stay with us. I was happy to read that you enjoyed your visit and found our hotel perfect for your needs. We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2017
Nice hotel for the money. Very comfortable beds. They have complimentary coffee. Staff is helpful
Comment from Hotel Management
Sep 13, 2017 by ., Hotel Management
Thank you for your kind comments about your recent stay with us. I am pleased to read that you enjoyed your stay and found our staff helpful.
3 out of 5
by A verified traveler

Convenient location

Posted Sep 1, 2017
The location was good. As far as the 4 star rating - I don't think so. The bathroom had a funny "stinky feet" oder the first day. It was better the 2nd day. We had problems getting extra towels/bedding. The toilet overflowed, unexpectedly, and we received nothing for the inconvenience. We are still waiting for our deposit refund.
Comment from Hotel Management
Sep 13, 2017 by The Avalon Hotel, Hotel Management
Thank you for your comments about your stay with us. I am sorry your stay did not live up to you - nor our expectations. I will have someone reach out to you to get more details.
2 out of 5
by A verified traveler from dallas

Awful

Posted Aug 31, 2017
Old, dirty, poor service, arrived at 6pm and room still wasn't ready. Never staying here again
Comment from Hotel Management
Sep 13, 2017 by ., Hotel Management
I am disappointed to hear that your stay did not live up to your - nor our - expectations. I will have someone look into this and be in touch with you.