Ratings based on 10,912 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from UK

Posted Jul 23, 2019
Lack of view was not good however seldom in room. Large room with comfortable beds. Very clean. Air con was good. Overall positioning of hotel was good. Right beside subway and easy walk to Grand Central and a little further to Times Square. We are in the restaurants and cafes around hotel as no dining in evening there. Great for couples, families and solo travellers. Lots of airlines using hotel as well
1 out of 5
by A verified traveler

Posted Jul 23, 2019
Elevator line long hallways hot and long wait in lobby
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 23, 2019
1 out of 5
by A verified traveler

Posted Jul 22, 2019
Property was so dirty with mold in the bathroom. Bathroom door was water damaged and whole room smelled bad.
Comment from Hotel Management
Jul 23, 2019 by Customer Service, Hotel Management
We appreciate the feedback. We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 22, 2019
5 out of 5
by A verified traveler from Apex, NC

Posted Jul 21, 2019
The property was clean and the staff was helpful when needed. Excellent location, and really convenient to the subway. You can get to most tourist spots easily walking!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 21, 2019
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 21, 2019
3 out of 5
by A verified traveler

Posted Jul 21, 2019
Too much to list Everything very old and tired, but like myself
5 out of 5
by A verified traveler from Costa Mesa

Posted Jul 21, 2019
Large room and lobby and bar were very modern. Hotel is centrally located.