Ratings based on 2,997 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2017
Fantastic hotel, great location, helpful staff. I would definitely stay here again without hesitation.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice but small rooms

Posted Aug 17, 2017
The room was nice and clean . we had to go back down to the lobby because unless you ask for the key to the fridge they don't give it to you. We had an issue with our AC it kept defaulting to 70 so the room was a bit warm and we didn't have black out curtains so the lights from outside would trickle in . If it wasn't for the cleanliness of the room and the friendly staff I wouldn't recommend staying here .
2 out of 5
by A verified traveler from toronto

All change is not good

Posted Aug 12, 2017
We stayed here many times when it was a Kimpton hotel. Iberostae not only did away with the free wine in the evening but also the morning coffee....small things like that make a difference....the hotel is tired looking and in much need of updates....staff is excellent- friendly & helpful....location is great too!
Comment from Hotel Management
Aug 13, 2017 by Sarah H- Assistant Front Office Manager, Hotel Management
Thank you for the review. While we do not have the wine hour or coffee in the lobby we do have coffee makers available upon request for use in your room. We are in the mist of updating all of the guests rooms; with all of the carpets being changed and wall paper taken down with new paint and also room decor. We appreciate the feedback on our staff. We hope to see you again. Regards, Sarah H- Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice, comfortable hotel

Posted Aug 6, 2017
The lobby was clean and modern. Ice cold water awaited us on a hot summer day, which was very appreciated. All the staff were friendly and courteous! Room was very spacious (King Deluxe Room) and the bed was incredibly comfortable! No coffee in the room but Starbucks was the next block over. Close to subway stations.
Comment from Hotel Management
Aug 7, 2017 by Brenda Correa, Hotel Management
Dear guest Thank you very much for sharing your experience at our hotel. We are pleased to read that you had a relaxing stay and you enjoyed our helpful and great staff. We hope to welcome you again soon in the future at your home far away from home in NY, Best wishes, Brenda Correa
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2017
Clean, small room (typical), nice location. Hassle free stay
Comment from Hotel Management
Aug 4, 2017 by Brenda Correa, Hotel Management
Thanks
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2017
Very small rooms but clean and very professional staff. Would stay again.
Comment from Hotel Management
Jul 21, 2017 by Brenda Correa, Hotel Management
Dear guest Thank you very much for sharing your experience at our hotel. We are pleased to read that you had a relaxing stay and you enjoyed our helpful and great staff. We hope to welcome you again soon in the future at your home far away from home in NY, Best wishes, Brenda Correa
5 out of 5
Recommended
for Everyone
by A verified traveler from mississauga, canada

Warm friendly staff a lovely hotel & great locatio

Posted Jul 19, 2017
Really impressed how warm & efficient our check in was. Staff were very professional, big smiles and quick. Our room was modern, clean and we loved the location. Short walk from grand central and close to Times Square, etc. The ambiance and staff were excellent! We've stayed in many NY hotels & this was the best! We felt welcomed! Can't wait to come back! Best yet!! Thank you so much for such a wonderful stay!
Comment from Hotel Management
Aug 7, 2017 by Brenda Correa, Hotel Management
Dear guest, IBEROSTAR 70 Park Avenue would like to thank you for staying with us and for your recommendation. Your positive feedback will definitely inspire our staff to continue giving their best, we have already passed it on to our departments involved in order to improve our services. It will be our pleasure to have the opportunity to welcome you back soon and happy to offer you our hospitality. Kind regards, Brenda correa
1 out of 5
by A verified traveler

Personally wouldn't do it again

Posted Jul 12, 2017
I HATE to do this.. The Location, and staff are all AWESOME! But this hotel has to do a better job of keeping itself up. Starting the first night, I felt something crawling on me. The sheets are white, so I tried and tried to find something, but couldn't find anything so thought it was not real. UNTIL THE LAST DAY... found a bug on the headboard! Don't think it's a bedbug, but disturbed nonetheless... IMMEDIATELY got my stuff together and left. Needs to do better!! When I checked out, no one asked me how my stay was, so I didn't even mention it... I've NEVER had this happen to me as many times as I come to NYC a year!! NEVER AGAIN for me...
Comment from Hotel Management
Aug 4, 2017 by Sarah H, Hotel Management
Thank you for taking the time to give us a review. We apologize about your dissatisfaction with your recent stay. Our management team is here 24 hours and are always here to assist in any issues and we hope we have the chance to welcome you back again. Regards, Sarah H- Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Great Location for Food!

Posted Jul 11, 2017
Pros: Food options, location, gym, room size was good
Cons: The tv reception was poor.
Within a 5 minute walk in a few different directions are a lot of food options including a Starbucks that opens at 5:30, perfect when I am up early because of jetlag. The gym was enough to break a sweat. The size of the room was good.
Comment from Hotel Management
Jul 12, 2017 by Brenda Correa , Hotel Management
Dear guest, Thanks for your nice review about your recent stay among us. We are half yo know that we have fulfullied your expectations. Will be our pleasure to welcome you back! Regards, Brenda Correa
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location, walking distance to Grand Ctr.

Posted Jul 10, 2017
Friendly staff, clean and comfortable room, excellent location. Safe neighborhood. In the heart of Manhattan.
Comment from Hotel Management
Jul 11, 2017 by Brenda Correa , Hotel Management
Dear Guest, We are gals to know that you have enjoyed your stay among us. Will be our pleasure to welcome back in the future. Cordially Brenda Correa