Ratings based on 1,536 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Hamptons, NY

A consistent and reliable experience

Posted Jan 19, 2018
Pros: clean
Cons: sometimes the room-service is weak as it pertains to missing orders/ placing orders.
Location: shopping, museums, pleasant walking area on Park Avenue
Great location. Always clean. Consistent. Staff accommodating. The National restaurant is ideal meeting place for business.
3 out of 5
by A verified traveler

Posted Jan 12, 2018
The outlets didn’t work...weird bathroom set up with only a small side mirror.
4 out of 5
Recommended
for Everyone
by A verified traveler

Room service weak

Posted Jan 11, 2018
3 attempts to place order at 10pm. No one answered room service phone when transferred by front desk. Requested call back. Next morning order not deliveted. Had to place order again. Not good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2018
We loved this hotel. We stayed in the queen suite and had an excellent experience. The suite was huge by NY standards and natural light was plentiful. The styling of the room was beautiful, and the staff was fantastic. Hope to stay here again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Swindon, UK

excellent location, great facilities, welcoming

Posted Jan 3, 2018
Pros: Can not think of anything I did not like.
Cons: Hotel facilities charge should be included in price, not paid as an extra upon check out.
Location: Excellent location in Mid Town, most tourist attractions within walking distance, several cafes and bars within a short walk
Excellent location, lovely room, excellent facilities, friendly and welcoming staff, did not want or need for anything that was not already provided.
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

conveniently located to Rockefeller center

Posted Dec 29, 2017
Pros: boutique
Cons: amenities for returning guests. offer soemthing . a drink in the bar for 2, breakfast?
my second stay and I love the place. good location, organized staff, boutique
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2017
The location is tremendous. Walking distance to several fun sights. Staff was very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from albany new york

Posted Dec 24, 2017
Close to everything you where u need to go,everything was great..
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Island

Good Location

Posted Nov 26, 2017
Great location for shopping, shows and dinner. Within walking distance for everything including Times Square
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice comfortable room

Posted Nov 25, 2017
Pros: Room. Staff. Café.
Location: Really nice mid-town location.
Nice comfortable room. The café on the first floor was really great for breakfast.