Ratings based on 1,477 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Portland

Luxurious comfort, lots of amenities

Posted Sep 12, 2017
Pros: Incredibly comfortable bed; lots of lighting in the room making it possible to read and work at the desk; bathroom nicely designed; large closet.
I was in NYC for just two nights for a quick trip. Although I've often stayed in this neighborhood, this was my first time at the Benjamin. Many grades above nearby hotels!
Comment from Hotel Management
Sep 21, 2017 by Jonathan S, Hotel Management
Dear Maribeth, Thank you for staying with us and the 5-star review. We would be delighted to welcome you again. Feel free to reach out to us prior to your next trip to new York City.
4 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Fine location.

Posted Sep 11, 2017
Splendid weather helped make the visit memorable. Small hotel feeling and ver comfortable and quiet room a plus..
Comment from Hotel Management
Sep 21, 2017 by Jonathan S, Hotel Management
Dear Derek, Thank you for staying with us and posting a feedback of your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chula Vista, CA

Excellent staff made up for hard bed.

Posted Sep 9, 2017
First time stay and I would stay again. Worked well to accommodate my daughter for the night while she moved into college dormitory. Pillow with music was a hit. Doorman and staff were wonderful and always helpful.
Comment from Hotel Management
Sep 21, 2017 by Jonathan S, Hotel Management
Dear Allen, Thank you for the 5-star review. We are glad to hear that you enjoyed our sleeping program and the staff was able to assist you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bica Raton, Florida

Exceeded my expectations!

Posted Aug 29, 2017
From check-in to checkout my experience at The Benjamin was perfect. Our suite ( one bedroom King ) was clean, spacious for a New York City Hotel, and exceedingly comfortable. We actually thought to stay another day because we were so comfortable there. Won't stay anywhere else in the future.
Comment from Hotel Management
Sep 1, 2017 by The Benjamin Team , Hotel Management
Thank you for such a positive review. It is always great to hear of experiences such as this one from our returning guests!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Wonderful boutique hotel

Posted Aug 28, 2017
This will be my go to boutique hotel in Manhattan. Everyone is accommodating, rooms have their own kitchenette and are very spacious, the National bar and restaurant is a very treat, and this location is near the 6, E, M. Great value for such a convenient and lovely place.
Comment from Hotel Management
Sep 21, 2017 by Jonathan S, Hotel Management
Dear Melanie, Thank you so much for the stellar review. We are glad to hear that you enjoyed your stay, the hotel amenities and the prime location. We look forward to welcome you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Smithfield VA

Beautiful hotel, perfect location

Posted Aug 23, 2017
We always try to stay at The Benjamin when we go to NYC. The hotel is beautiful, clean, small, reasonably priced with a friendly staff. We love the late night bar at the hotel but most of all it's the location at 50th & Lex that brings us back every time.
Comment from Hotel Management
Sep 21, 2017 by Jonathan S, Hotel Management
Dear Josie, Thank you so much for your loyalty and the 5-star hotel. We look forward to welcome you again. Please reach out to the hotel to arrange your next stay.
3 out of 5
by A verified traveler from New York, NY

Posted Aug 11, 2017
Pros: Helpful staff.
Cons: Better noise insulation. More modern, quieter aircon.
Location: Lexington Ave, NYC.
The street-noise in the room was intrusive and not what I'd expect from a 4* hotel. One lift was out of order for a full day. The bed was cramped up against one wall, resulting in no nightstand/bedside table on that side. The room aircon was an older floor unit and very loud - the fan was either fully on or off - and in August it was needed most of the time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2017
Spacious room and bath with comfortable beds. Clean, high end detail. Helpful staff, steps from public transportation and a variety of restaurants.
Comment from Hotel Management
Sep 21, 2017 by Jonathan S, Hotel Management
Thank you for staying with us and the 5-star review.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canberra Australia

First time in New York

Posted Aug 2, 2017
Pros: Proximity to everything was great
Cons: Stop the $30 per day price gouge - it's not necessary and just appears to be ripping off tourists
Location: Most things are within walking distance
We loved NYC and the Benjamin. Although the price gouge of $30 per day for nothing on top of the room charge was a little hard to accept
Comment from Hotel Management
Sep 21, 2017 by Jonathan S, Hotel Management
Dear Jenny, Thank you for selecting The Benjamin hotel. We are glad to hear that you enjoyed the prime location. I have shared your comment with the hotel management.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Aus

Perfect Stay

Posted Jul 26, 2017
From the moment we arrived we could not have been more happy with everything about our stay. A big thank you to Gina in concierge who helped us with all our New York questions Was a delight to deal with Wonderful stay Thank you The Benjamin
Comment from Hotel Management
Jul 28, 2017 by dujuan, Hotel Management
Hello, Thank you for taking the time to share your experience from your visit to The Benjamin. I am glad you were able to enjoy comforts of our spacious rooms and our staff was able to provide you with quality and genuine service. I am fortunate to work with amazing people here all committed to the maximizing our guests experience. I will certainly share your compliments with Gina. Thank you again for the great review and hope to have the opportunity to welcome you back the next time you visit New York. All the best,