Ratings based on 2,103 Verified Reviews

4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Hotel Stay

Posted Oct 21, 2017
Pros: It's people, the room size, the location.
Cons: New furnishings
Location: Great restaurants, not too far from Broadway & high-end shopping.
Great staff, extremely cordial and helpful. Good location. Great services
3 out of 5
Recommended
for Everyone
by A verified traveler

Central location

Posted Oct 18, 2017
Pros: Location, attentive staff
Cons: Cleanliness, alot of dust and spill marks on dressers and other surfaces
Location: As above
Good location to Grand Central station, post office and other amenities. Room was dusty however, shower pressure and water temperature poor, mould on bathroom tile grout. More attention to detail required in regards to cleanliness. Walls thin, was woken up early hours of the morning by loud neighbour in next room
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Oct 17, 2017
Place close to some major attractions. Close to Central park. Very nice and helpful staff.
1 out of 5
by A verified traveler from NY

HORRIBLE

Posted Oct 10, 2017
Pros: NOTHING
Cons: THE ROOM CONDITION
THE ROOMS WERE DIRTY AND IN DISREPAIR HAD TO MOVE 3 TIMES TO FINALLY GET SOME SLEEP
4 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Quaint and comfortable

Posted Oct 9, 2017
The Roger Smith Hotel is neither sleek nor modern but it is charming and my go-to place in New York. The location is terrific and the roof top bar a pleasant place to grab a beer or cocktail.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hartford, CT

One of our favorites

Posted Oct 8, 2017
We love the access to Grand Central Station, the great location, large and comfortable rooms, cleanliness and complimentary yogurt and snacks. It's our first choice when dropping into NYC for a weekend.
3 out of 5
by A verified traveler from FL

Good East Side Location

Posted Oct 6, 2017
Pros: Location. Nic e old NYC Hotel.
Cons: cleaning
Location: Grand Central
The Bathroom was not clean!! Hair around the toilet and in the bath tub. I would not use the glasses since I was not confident they were cleaned/sanitized. Yuk!
5 out of 5
Recommended
for Everyone
by A verified traveler

3 star hotel that's better than some 4 star hotels

Posted Oct 6, 2017
The rooms were large, beds comfortable and bathroom updated. Free yogurts, granola and apples in the lobby.
5 out of 5
Recommended
for Everyone
by A verified traveler

What a great find!

Posted Oct 2, 2017
Pros: Location.
Cons: The shower had almost zero water pressure.
Location: It's right near so many things to do. Great location.
Great location, nice room, friendly staff. The rooftop bar was great. Lexington is a noisy street, but what the heck, you are in the greatest city in the world and noise is part of it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Posted Oct 2, 2017
there were no issues. everything was very nice. Elevator can be slow