Ratings based on 230 Verified Reviews

4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Fantastic facility with great location

Posted Aug 8, 2017
The Lotte Hotel exceeded our expectations in every level. It is a beautiful property with amazing ammeneties and extremely friendly staff and great service. They have a beautiful courtyard to sit outside and enjoy a drink with a view of St Patrick's Cathedral. The location is outstanding. The rooms are quiet with comfortable beds and a great view. We will definitely stay here the next time we visit NYC.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
Great place to spend a few days walking distance to a lot of great sights.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in great location.

Posted Jul 11, 2017
Rooms were very spacious, clean, & hotel was in a great location
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
Amazing, just amazing.. i loved every minute.. will definitely return
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 12, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Superb!!!

Posted Apr 19, 2017
Very comfortable hotel.. Great location Frendly Staff. Breathtaking view of St Patrick Cathedral. Spacious room
5 out of 5
by Gina

Posted Apr 12, 2017 on Hotels
Fantastic!!!!
5 out of 5
by Jean

Fabulous Girls Weekend

Posted Apr 3, 2017 on Hotels
Had a fabulous time with my sisters and future daughter-in-law on our annual NYC weekend. The room on the 50th floor had spectacular views and was very roomy - with four of us never feeling crowded. Had one minor issue with a toilet overflowing but the staff handled it. The water upon check-in and the champagne at 5:00 p.m. were welcome additions.
5 out of 5
by David

Posted Mar 20, 2017 on Hotels
Another amazing stay at the New York Palace, I love staying in the Towers! Champagne on check in, beautiful room, nice fitness center and great location
5 out of 5
by Pang Yuen

Posted Mar 13, 2017 on Hotels
Nice hotel