Ratings based on 364 Verified Reviews

3.1 out of 5
67% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Ok for a night

Posted Aug 18, 2017
The hotel was cleaned and it is a good choice for a one night stay. However, the smell (like mold) was a little strong, but it went away after a while
Comment from Hotel Management
Aug 27, 2017 by gm.ga194, Hotel Management
Thank you for staying with us and I apologize about the mold odor in the room. We have had a difficult summer with more rain than average, but we are sealing doors to not allow more humidity into rooms. We hope you will give us another chance.
4 out of 5
by Coco from savannah, ga

great location!

Posted Jun 16, 2017 on Hotels
nice
Comment from Hotel Management
Jun 19, 2017
Thank you for staying with us. We appreciate the feedback and hope to see back here soon.
1 out of 5
by Alise

DON'T WASTE YOUR MONEY

Posted Jun 15, 2017 on Hotels
This hotel is horrible ! My family and I, which include my husband and my 3yr old and 10mo. We ask for a non-smoking room as soon as we walked in it smelled like smoke and a old moldy smell. While my husband were getting our bags he notice two roaches in the AC vent. We called the front desk she told us she is going to send someone up, I just asked for another room and we just decided to stay that night and stay at another hotel in the morning. By far the WORSE hotel I ever stayed in.
Comment from Hotel Management
Jun 19, 2017
Thank you for taking time to give feedback about your experience. I am sorry your stay was not to your expectation. We have contacted our pest control contractor and they treated our rooms today Monday June 19th. I hope we can earn your business back next time in Savannah. Please contact me directly via e-mail. Sincerely, Andy Neumann General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Palm Beach Gardens

You get what you pay for

Posted May 18, 2017
It was a last minute booking for us, we only spent one night in Savannah so didn't really need a 5star experience. The room was ok, but the bathroom would've used some extra cleaning. The only thing that we found bad was the smell in the room. It smelt like old, dust and mold. All of our clothes got that smell, even the ones we kept in the bags. Staff was nice, except that we couldn't get a receipt from them, they said we will get it from Expedia, since we booked the hotel this way. We've booked through Expedia many times, but it was for the first time that we couldn't get a receipt from the hotel.
Comment from Hotel Management
May 22, 2017 by Andy, Hotel Management
Thank you for taking time to share your feedback regarding your stay. We apologize that your stay did not meet your satisfaction because of the room odor and cleanliness. I will address these comments to my housekeeping staff so we continue to satisfy our guests. We hope you will give us another chance next time in Savannah.
2 out of 5
by Martha M

Not for us

Posted Apr 30, 2017 on Hotels
Very nice owners. Rooms smelled strongly of cleaning fluid. Hot water on shower was barely warm. Breakfast was decent.
Comment from Hotel Management
May 2, 2017
Thank you for taking time to share your feedback regarding your stay. We apologize that your stay did not meet your satisfaction. We are going to address the hot water issue to check to make sure all water heaters are working to full capacity. We hope you will give us another chance next time in Savannah.
4 out of 5
by Silvia

Posted Apr 21, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Andrew Neumann General Manager
5 out of 5
by Jahnae

Great Hotel

Posted Apr 14, 2017 on Hotels
I arrived there extremely early, before check in and check out. I forget their names, but both men were kind enough to let me get a room before check in. The customer service was great. The hotel is good if you're staying for a couple days.
Comment from Hotel Management
Apr 18, 2017
Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for the comments about the great service. I will share with the team. We hope to see you again soon! Andy Neumann General Manager
3 out of 5
by Christy

Not luxurious, but clean and comfortable.

Posted Apr 12, 2017 on Hotels
The room was clean and the bed comfortable. The shower was peeling in several places, although it was clean also. It really needs to be replaced. The rest of the room seems to have been updated so maybe they just haven't got to it yet. Staff was friendly and helpful. Check in/out was simple and fast. The only complaint I have is that a vending machine was right outside of our room and it was noisy when someone got a drink. Since it was also right next to the check in office in was a very busy area. Thankfully everyone finally quenched their thirst and went to bed. After that we slept just fine.
Comment from Hotel Management
Apr 18, 2017
Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I apologize about the shower peeling and yes we are working on those. We hope to see you again soon! Andy Neumann General Manager
4 out of 5
by Eileen

Clean, bug free, I would stay again!

Posted Apr 10, 2017 on Hotels
I was nervous after reading some of the other reviews. The check in staff was very nice, the room was clean, the beds were bedbug free and very comfortable. There was a fridge and microwave, but no coffee maker, but that's OK. I chose this hotel because I couldn't afford the 400$ a night rooms closer to my conference. So although there weren't the conveniences of hair dryers and irons, I am guessing they probably would have been available had I asked. Location? Not the best, but that is of no fault if the hitek, that's just life!
Comment from Hotel Management
Apr 18, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We do offer hairdryers at the front desk for our guests. I am glad you enjoyed your stay and that we surpassed your expectations on recent reviews. We hope to see you again soon! Andy Neumann General Manager
3 out of 5
by Shana

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
Apr 10, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!