Ratings based on 512 Verified Reviews

3.1 out of 5
46% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Business trip

Posted Oct 4, 2017
Pros: Close to downtown if you have a car.
Cons: This is an extended stay hotel, so an oven to cook with would be nice. I did not like having to ask for plates, utensils, pots, etc.
Location: Work
Quite room, except for AC unit. The AC unit was quite loud when running.
Comment from Hotel Management
Oct 4, 2017 by Hotel Management, Hotel Management
Thank for choosing Extended Stay America for your business trip. Although you had an overall stay and liked our convenient location, we are sorry for the maintenance issue you experienced in your room and regret the inconvenience it caused. We will be sure to share your feedback with the concerned team to fix the problem immediately. Please be informed, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Please give us another opportunity to make a better impression on your next visit to our area. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Los angeles

Third party booking communication Poor!

Posted Jul 11, 2017
Expedia needs to link their system to Hotel system. I confirmed directly with the hotel and Expedia regards to my reservation before my arrival. Hotel system automatically cancels my reservation if not check in before 12 midnight. I ended up having to book my stay directly to the hotel when I got there regardless the multiple times I called in advance!
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
We sincerely apologize for the inconvenience you experienced at the time of check-in with your reservation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from tennessee

Comfortable and convenient

Posted Jul 6, 2017
The staff was great and the hotel convenient. The property was nice and comfortable. Nice distance from downtown
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Liaa, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Savannah - Midtown. We are happy to read that you liked our courteous associates and convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Jul 5, 2017 on Hotels
I read previous reviews and really this place isnt that bad. The employees are sweet and will get you anything you need. The bathroom did smell bad of urine and the kitchen sink seemed to have some of a clog but that was fine, we were only staying for one night. Its super close to the historic district of Savannah and that made it worth it. Also the room was clean and the bed was comfortable.
Comment from Hotel Management
Jul 7, 2017 by Manager, Hotel Management
Thank you for selecting Extended Stay America - Savannah - Midtown for your visit and for sharing your comments. We are glad that you liked our attentive associates, convenient location which was perfect for your needs and your comfortable room as well. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel

Posted Jun 30, 2017 on Orbitz
Clean and affordable. Nothing fancy. Weak continental breakfast.
Comment from Hotel Management
Jul 2, 2017 by General Manager, Hotel Management
Thanks so much for the excellent rating. We trust by your rating and comments you had a completely satisfying stay with us and our service, complimentary amenities, clean and fresh suites will bring you back for another stay in the future. We appreciate your feedback and are delighted to know we are delivering a positive experience for our valued guests. General Manager
4 out of 5
by Brittany

Posted Jun 29, 2017 on Hotels
Comment from Hotel Management
Jul 2, 2017 by Manager, Hotel Management
Brittany, thank you for sharing your rating regarding your stay at Extended Stay America - Savannah - Midtown. We are happy you enjoyed your visit and that you were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
1 out of 5
by A verified traveler

BED BUGS!!

Posted Jun 27, 2017 on Hotels
horrible experience! originally booked for 2 nights, I stayed only about 4 hours. bed bugs crawling over my pillows, yuck! hotel staff was apologetic and offered me another room but there was no way I could have slept a minute in that hotel anymore! I checked out shortly after midnight with no place to go. I asked for a refund but got only a partial refund. Had to call hotels.com to verify the incident to get the full refund.
Comment from Hotel Management
Jun 30, 2017 by Manager, Hotel Management
Upon hearing any information about potential bugs, we immediately take action as we take these comments very seriously. Our management team is trained to detect such activity and are proactive to check our suites on a regular basis. While we believe, this is an isolated incident, we thank you for letting us know so we could have our pest control company come to investigate and treat as a precaution based on your feedback. We would like to have another opportunity to impress you on your next visit with us. Sincerely, General Manager
4 out of 5
by Richard C

Posted Jun 21, 2017 on Hotels
Very good stay
Comment from Hotel Management
Jun 23, 2017 by Manager, Hotel Management
Richard, thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America - Savannah - Midtown works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us again the next time you are in the area. Sincerely, General Manager
2 out of 5
by Dawn

Posted Jun 20, 2017 on Hotels
Customer Service was friendly and nice. The condition of the room was not good. Walls were dirty, bathroom and floors were not cleaned, rubber stripping coming off around the toilet, towel rack falling off the wall, kitchen counter dirty, refrigerator had particles of food left in it. This was supposed to be a non-smoking hotel, but clearly my neighbor was smoking and you could smell it throughout the room, the vents, and down to the hallway. I had to call the front desk about it and they blamed it on the back door, I was told people come in and out that way to smoke. I checked the area, but no one had been around there for a while. Another issue was the back door was supposed to be secured and use the room key to get in the door, but the lock was broken and anybody can walk in. We only stayed here one night, but I would not stay here again.
Comment from Hotel Management
Jun 22, 2017 by Manager, Hotel Management
Dawn, thank you for evaluating your experience. We apologize for so many difficulties you encountered during your stay and regret the inconvenience it caused. I have shared your concerns with my housekeeping and maintenance team to fix these issues immediately. We hope you will consider giving us another chance to make your next stay perfect in every respect. Sincerely, General Manager
4 out of 5
by Keith

Posted Jun 12, 2017 on Hotels
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Keith, many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Savannah - Midtown. Sincerely, General Manager