Ratings based on 859 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Clean, accommodating, conveniently located hotel

Posted Feb 16, 2018
Location: Close to Georgia Tech and they will give you ride to the downtown attractions.
The staff was very accommodating, driving us to the Atlanta Aquarium, picking us back us, and dropping off at a recommended dinner place. Very friendly staff. The room was clean, roomy and comfortable. I would stay there again. 5 thumbs up from me.
Comment from Hotel Management
Feb 17, 2018 by Martinv, Hotel Management
Thank you for your feedback and 5-star review. We appreciate that you stayed with us and are delighted that you enjoyed the experience. We look forward to your next stay. Stay well and remember to live life to discover. Martin van der Laan I General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta, ga

Nice hotel close to food and bars.

Posted Feb 12, 2018
I thoroughly enjoyed my time at the hotel. The staff were nice and professional, the hotel was clean and nice. It was within walking distance to several restaurants, bars, and shopping. I will definitely stay here again.
Comment from Hotel Management
Feb 13, 2018 by Martinv, Hotel Management
Thank you for the recognition and comments. We are thrilled that you enjoyed your stay overall and look forward serving you again in the future. Stay well & remember to live life to discover. Martin van der Laan I General Manager
2 out of 5
by A verified traveler

Used to be nice, now is aged and is not well kept.

Posted Feb 6, 2018
I stayed at this hotel 3 years ago, and it was an average hotel for the price. Now is aged, and not well kept. Expensive, and not up to pair. Also, it´s hard to get a taxi because the doormen have an arrangement with certain companies.
Comment from Hotel Management
Feb 8, 2018 by Martinv, Hotel Management
Thank you for your feedback related to our property and valet/bellmen company. I am sorry that your experience was not as memorable as a few years back. I am happy report that we will be doing a Refresh over the summer, which will impact the property positively. Thank you for your comments. Stay well & remember to live life to discover. Martin van der Laan I General Manager
3 out of 5
by A verified traveler

2 1/2 hours to find a parking spot!!!!!!!!!!!!!!!!

Posted Jan 26, 2018
Pros: Beautiful
Cons: PARKING
Parking situation is terrible!!!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
Jan 29, 2018 by Martinv, Hotel Management
We are extremely sorry for this parking situation you experienced. At you convenience please contact our Front Office Manager Media for personal assistance. We sincerely appreciate your feedback. Stay well, Martin van der Laan I General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Friendly and helpful staff.

Posted Jan 26, 2018
I was blown away by my hotel experience! Very clean and modern rooms, plus we ordered room service for breakfast and it was so unbelievably good my wife and I were shocked!
Comment from Hotel Management
Jan 27, 2018 by Martinv, Hotel Management
We appreciate your 5 star review and recognition. We are delighted you enjoyed the experience and trust we will see you again in the future. Stay well & remember to live life to discover. Martin van der Laan I General Manager
2 out of 5
by A verified traveler from Atlanta

A most unpleasant stay

Posted Jan 22, 2018
Pros: It does have a good location
Cons: New staff, clean rooms, do not allow illegal drugs to be smoked in the hotel (or by the staff).
Location: Good location (no parking available), but close to downtown restaurants and nightlife.
I paid for a king suite however, upon arrival I was told it was not available due to the tub not working. We were moved to a "deluxe" king however, that room too was lacking in some basics. First, the trash cans were full (both of them had trash to the rim), the hot water did not work in the shower, and there was a large red stain on the shower floor. The staff did not seem receptive to moving me to another king suite and it seems they charged my card an additional $75.00 instead of refunding my card the money, so I get to spend today dealing with that. Not happy at all and will never stay here again, will also recommend that no-one stay here unless you like to smoke marijuana as the smell of it throughout the entire hotel was powerful and overwhelming at times.
Comment from Hotel Management
Jan 27, 2018 by Martinv, Hotel Management
Thank you for your feedback. I am very sorry that we did not live up to your and frankly our expectations. However, to imply that we knowingly would allow smoking of illegal drugs is frankly untrue. We have a clear zero tolerance for smoking of any kind in the hotel and those who do so anyway experience high fines and/or eviction from the property once caught. Please feel free to contact the hotel or our Hotel Manager Meaghan to discuss your stay in person further at your convenience. Stay well. Martin van der Laan I General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Helpful friendly staff

Posted Jan 21, 2018
Friendly, helpful staff. Comfortable room. Nice lounge and the restaurant/bar is excellent.
Comment from Hotel Management
Jan 21, 2018 by Martinv, Hotel Management
Thank you for recognizing our rooms , staff and Community Smith restaurant. We appreciate your 5-star review and look forward another visit in the future. Stay well and remember to live life to discover. Martin van der Laan I General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Very nice hotel, good location

Posted Jan 20, 2018
Beautiful hotel with great service. Only drawback: slow elevators.
Comment from Hotel Management
Jan 21, 2018 by Martinv, Hotel Management
Thank you for staying with us and taking time to review us. Your comments and 5-stars are appreciated. We look forward to possible future visits. Stay well and remember to live life to discover. Martin van der Laan I General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Springfield, Ky

Pleasant experience!!

Posted Jan 15, 2018
This was a great weekend for us. The hotel staff went above and beyond. Very pleasant atmosphere all around.
Comment from Hotel Management
Jan 19, 2018 by Martinv, Hotel Management
We are glad that you enjoyed your weekend away experience. Thank you for your comments and for choosing our property. We appreciate the 5-stars and hope to see you soon again. Stay well and remember to live life to discover. Martin van der Laan I General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from greenville, sc

Posted Jan 14, 2018
Great stay. In a good location. Staff was friendly and accommodating
Comment from Hotel Management
Jan 19, 2018 by Martinv, Hotel Management
Thank you for recognizing our team and for staying with us. I am thrilled you enjoyed the location and hotel. We look forward seeing you during a return visit. Stay well and remember to live life to discover. Martin van der Laan I General Manager