Ratings based on 1,989 Verified Reviews

3.9 out of 5
73% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Aug 18, 2017
Breakfast was not what it said it was. The hotel is very run down and needs upgrades badly.
4 out of 5
Recommended
for Everyone
by A verified traveler from san diego

nice room

Posted Jul 21, 2017
Pros: clean, staff was nice, and i felt comfortable.
Location: many places to eat, by car.
You could tell the hotel had been remodeled recently. It was clean and comfortable. The lady that checked us in was very nice.
Comment from Hotel Management
Jul 24, 2017 by front desk, Hotel Management
Thank you for your response. We are delighted that you enjoyed your stay. We at the hotel make all our effort to make every guest feel special. Your comments mean a lot. Hope to see you again
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Great Night's Sleep

Posted Jul 17, 2017
This was my last hotel stay on a round trip drive from San Jose to Philadelphia. It was perfect for my needs; clean, efficient staff, quiet, very comfortable, and in a good location. I heard some people complaining that their wifi wasn't working, but it worked well in room #200. I got a great night's sleep and was rested for the rest of my drive home.
Comment from Hotel Management
Jul 24, 2017 by front desk, Hotel Management
Thank you for your response. We are delighted that you enjoyed your stay. We at the hotel make all our effort to make every guest feel special. Your comments mean a lot. Hope to see you again
2 out of 5
by A verified traveler from New Mexico

Not my top stay

Posted Jul 14, 2017
Upon checking in, you look around and see the ceiling is falling for to a water leak. Donna was the best front desk person there. Yet her boss was belittling her in front of everyone in the lobby. Didn't seem to care that I was standing there waiting. I finally left, nothing was that important to yell at her on front of guest. The third floor says ice, but nope was taken out. Pool closed for 3 days for maintenance, was told they needed to empty it and fix a leak and then refill it. Funny after 4 days it was never emptied! In our room we found another guests clothes in a dresser drawer! Supposed to have housekeeping every 3 days and that never happened. I hope you enjoy eggs and sausage links because that was breakfast EVERY day! This hotel needs some upkeep and refreshing to say the least. Great for being in the middle of the valley as far as location.
Comment from Hotel Management
Jul 24, 2017 by frontdesk, Hotel Management
Thankyou for taking out time to give us your feed back. We really apologize for your hideous stay at our hotel. The comments have been shared with our staff and have been instructed to be more professional. Once again we apologize for the experience you had in our hotel
2 out of 5
by A verified traveler

if you like being hot...

Posted Jul 3, 2017
The ac worked for a minute then quit. It was very hot and uncomfortable. The place stunk. The breakfast left much to be desired.
Comment from Hotel Management
Jul 4, 2017 by Front Desk, Hotel Management
Thank You for taking out time for completing the survey. We are very sorry about the inconvenience you went through during your stay. Your room AC is being looked into and will surly get fixed. On behalf of the complete team once again we are very sorry.
5 out of 5
Recommended
for Everyone
by A verified traveler from utah

Concert

Posted Jun 26, 2017
Very nice staff, the hotel was super clean and comfortable and it was a fast check in.
Comment from Hotel Management
Jun 27, 2017 by Kay Kay, Hotel Management
Thank you for taking out time for completing the survey. Its indeed a pleasure to have you here with us and above all seeing you being satisfied with our hotel and staff. Hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great value for a overnight stop

Posted Jun 24, 2017
Clean room and the beds where comfortable Convenient location
Comment from Hotel Management
Jun 27, 2017 by Kay Kay, Hotel Management
Thank you for taking out time for completing the survey. Its heartening to know that you had a good time staying at our hotel. Customer satisfaction is just like oxygen to our staff. Will try to keep up the standards. hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Easy to get to Ski resorts

Posted Jun 23, 2017
Pros: Staff tries to get everything right
Cons: Pool area needs to be a bit cleaner.
Location: Easy drive to ski areas, even during rush hour.
I stay in a lot of cheaper motels. This one is a keeper. Hot breakfast is good. Rooms are clean and updated. Lobby has been remodeled, and is pleasing. Fine for families and kids. The pool is the only thing that was a little dissapointing, but, it was winter, and I didn't really need that.
Comment from Hotel Management
Jun 27, 2017 by Kay Kay, Hotel Management
Thank you for taking out time to complete the survey. It was a pleasure to have you at our hotel. Very happy that your stay was comfortable and your were satisfied with our services. Hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveler from idaho

Good hotel

Posted Jun 23, 2017
Overall it is a good place to stay. The only thing wrong in our room is one of the beds had chocolate all over the blanket. Also the windows were filthy and the screen was broken. The pool was very dirty. Breakfast was great, and the staff was amazing!!!
Comment from Hotel Management
Jun 27, 2017 by Kay Kay, Hotel Management
Thank you for taking out time to complete the survey. Your comments have been shared with our staff and observation made are being taken care off. Hoping to see you again.
3 out of 5
by A verified traveler from New York

Rush guests before check-out.

Posted Jun 9, 2017
Pros: Size of room, cleanliness
Cons: Staff
Location: Lots of restaurants to explore, close to national parks
Room was clean as well as amenities, we had good rest until check-out day. BEWARE that they do rush you hours before check-out time. Knocked on our door 3 times around 9, 10 and 10:30am. One of the cleaning staff invited himself in while we carried luggages to the car, our bags and some personal items were still in the room! When we return to pick up the rest of stuff and caught him in room he gave us a grimly look, "Oh you guys are still here". This was all happening BEFORE 11am check-out time, despite that we did politely thanked the first cleaning lady to return later as we pack. Serious managing problem. Probably wouldn't want to stay here again unless they work this out.
Comment from Hotel Management
Jun 11, 2017 by k, Hotel Management
Thanks for taking out time to respond. We are real very sorry for what you went through during check out. On behalf of the complete team please accept an apology. We have shared it will all house keeping and maintenance staff. Best regards