Ratings based on 1,195 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great downtown Milan Hotel

Posted Nov 21, 2017
Very convenient downtown area. Parking is not guaranteed as description seems to indicates. If you are lucky to find a space be prepared to maneuver into a tiny spot. Breakfast was great but a bit expensive. Staff was great.
Comment from Hotel Management
Nov 21, 2017 by Hilton, Hotel Management
Dear Guest, Thank you for taking the time to share your opinion. We are very happy to hear you had a wonderful stay at the hotel. I am sure that all your suggestions will help other guests to enjoy even more their stay in Milan. We look forward to welcoming you back again soon. Kind Regards, Nassos Papazoglou General Manager
4 out of 5
by A verified traveler from California

Milan Hilton experience

Posted Oct 28, 2017
Pros: The cost was better than other but for more than $250 per night more than we like to pay. However, we recommend Milan as a place to visit.
Cons: Food cost was excessive ($20 for a hamburger) and limited. As there were other restaurants in various locations, we were Ok except for a late snack
Location: The cathedral and other Milan features were not close. We used a hop on hop off tour bus and taxis to get to where we wanted to go.
Thought the hotel was OK. It was a lower cost but higher than we were comfortable with. The Food was average but very expensive and we had to pay for internet. Otherwise it was OK. Main attractions required a taxi to get there.
Comment from Hotel Management
Oct 30, 2017 by hilton, Hotel Management
Dear Guest, Thank you for taking the time to share your opinion. We are sorry to hear the hotel didn’t meet your expectations. However, we appreciate your feedback and we will take in consideration your comments as this is a good opportunity for us to improve and become better every day. We hope that despite your disappointment on this occasion, we will have the opportunity of welcoming you back to the hotel at some point in the future. Kind Regards Nassos Papazoglou General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Metro easy to get around

Posted Oct 11, 2017
Good central location, easy to get to Central Station and catch the metro. Great and very helpful staff for dining options and locating sites. A nice full breakfast with a pleasant atmosphere.
Comment from Hotel Management
Oct 13, 2017 by Hilton, Hotel Management
Dear Guest, thank you for sharing your positive review on Expedia. I'm happy to read that you have enjoyed your stay at Hilton Milan. I'm pleased that you appreciated our location and the helpfulness of the HIlton staff for which we pride ourselves. I'm also glad that you enjoyed our services and facilties especially our breakfast and I'm looking forward to welcoming you soon again. Best regards, Nassos Papazoglou General Manager
3 out of 5
by A verified traveler from Zurich

Good Location and thats about all

Posted Sep 28, 2017
Short of staff; takes too long to check in and out. The bath towel had threads coming out when asked for other 1 it came after 7 hours that too after reminder. The concierge in night promised to book a tour but forgot in the morning. The hotel claims to be 4 and a half but is barely four star. Never expected Hilton to be like this
Comment from Hotel Management
Oct 2, 2017 by Hilton, Hotel Management
Dear Guest, Thank you for taking the time to share your opinion. We are sorry to hear the hotel didn’t meet your expectations. However, we appreciate your feedback and we will take in consideration your comments as this is a good opportunity for us to improve and become better every day. We hope that despite your disappointment on this occasion, we will have the opportunity of welcoming you back to the hotel at some point in the future. Kind Regards Nassos Papazoglou General Manager
1 out of 5
by A verified traveler from New York, NY

Such a disappointment

Posted Sep 11, 2017
We stayed 1 night at Hilton Milan and would never stay at a Hilton again! I booked the room a week prior at a discount which meant they weren't at full capacity otherwise you would not offer a deal. The reason I decided to stay at this hotel is I thought that a hotel that has 300+ rooms should have a room available when I arrive so that I can check in a little bit earlier which I also noted when I booked the reservation. Given that I was traveling from US, had a long flight and didn't sleep much on the plane, we were tired when we arrived and wanted to refresh. We arrived at 12:30p and was told the room was not ready and check in at 2pm. I told the staff that I would really appreciate if I can have another similar room (which was a standard room for 2 people) since we travelled from afar and were tired. I received an attitude and was told that I can stay to wait for the room or come back. So we decided to wait in the lobby and I started to notice that everyone checking in after us was given the key to their room so I asked again but they said my room wasn't available. This really upset but no one seem to care. We finally received the key to our room at 1:45p at which point they didn't offer to help us with our bags (meanwhile we had 3 luggages) nor did they offer anything to make our stay better! Horrible customer service and no where close to the standards that a US chain hotel should have! So disappointed!
Comment from Hotel Management
Sep 14, 2017 by Hilton Milan, Hotel Management
Dear Customer, On behalf of the whole staff, I would like to apologize for the misunderstanding of our staff and thank you for having informed us of your judgments about the services that should be improved, allowing us to offer you a better experience both for yourself and the rest of our customers in the future. Please note that, as mentioned on our site and on expedia.com, check in is available from 2 pm. I still hope to welcome you again at Hilton Milan. With best regards, Nassos Papazoglou General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice hotel close to everything

Posted Aug 31, 2017
great hotel close to train, buses and tours. Walter the bellhop is the main reason why I give this hotel 5 stars. He was very professional, and thoughtful. The rooms were comfy and spacious, the restaurant and bar were amazing. I would recommend this hotel to anyone staying in Milan
Comment from Hotel Management
Sep 6, 2017 by HiltonMilan, Hotel Management
Dear SweetieT, thank you for your positive comments. I'm happy to read that you have enjoyed your stay at Hilton Milan. Please rest assured that I will share your nice comments with the rest of the team. I truly hope that you will have the chance to come back soon to our wonderful Milan and to have the chance of welcoming you again. With best regards, Nassos Papazoglou General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lincolnshire

Perfect location

Posted Aug 23, 2017
This is a fantastic hotel for a Milan city break. It's in a great location, next to the Central station. The breakfast and the cocktails are amazing. The staff are 5 star. We've had a lovely time and would not hesitate to go back.
Comment from Hotel Management
Aug 25, 2017 by HiltonMilan, Hotel Management
Dear Guest, Thank you for your amazing scores and fantastic review following your stay at the Hilton Milan. I am pleased to hear that you enjoyed the location and our breakfast and I am especially excited that our staff lasted an excellent impression. I am delighted that we have exceeded your expectations and remain in excellent memory. I have shared your comments with all our team members who feel highly encouraged by such lovely words. We are looking forward to welcome you back soon. Kind regards, Nassos Papazoglou General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago Illinois

Beautiful accommodations

Posted Aug 23, 2017 on CheapTickets
Wonderful staff with excellent service. Felt very safe and comfortable
Comment from Hotel Management
Aug 25, 2017 by HiltonMilan, Hotel Management
Dear Josie, We would like first to thank you for taking the time to post your review related to your recent stay at Hilton Milan. We are really glad to see from your really nice comments that you were satisfied with our services and facilities and that you enjoyed your stay. We do hope to have the opportunity to welcome you and your sons back to the Hilton Milan. Kind regards, Nassos Papazoglou General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Ontario

Nice hotel, nice rooms, close to subway

Posted Aug 23, 2017
Pros: Location, close to subway train station and restaurants
Cons: The rooms for 3 people could be slightly bigger. it was a tight squeeze for the three of us.
Location: Subway to get palazzo was around the corner. Several restaurants nearby.
The front staff was friendly and accommodating. We arrived early and they got us an available room. The concierge was knowledge. We had dinner at the hotel restaurant, the staff was great and the food was also very good. I would stay there again and would also recommend this to others.
Comment from Hotel Management
Aug 23, 2017 by HiltonMilan, Hotel Management
Dear Angie, We are happy to hear that you enjoyed your stay and that our staff and chef delivered an excellent culinary experience. We are looking forward to welcoming you back for an unforgettable experience! Nassos Papazoglou General Manager
5 out of 5
by A verified traveler

Milano centrale

Posted Aug 22, 2017 on Hotels
Nice clean hotel in great location for access to the train station.
Comment from Hotel Management
Aug 25, 2017 by HiltonMilan, Hotel Management
Dear Guest, We would like first to thank you for taking the time to post your review related to your recent stay at Hilton Milan. We are really glad to see from your really nice comments that you were satisfied with our services and facilities and that you enjoyed your stay. We do hope to have the opportunity to welcome you and your sons back to the Hilton Milan. Kind regards, Nassos Papazoglou General Manager