Ratings based on 1,375 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 19, 2017
Only problem is the sound of train. Other than that very clean hotel and friendly staff. Close to train station.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Posted Sep 7, 2017
Very nice location A few meters from stazione centrale. realy very good location. Good brekfast imcluding in the night room
Comment from Hotel Management
Sep 8, 2017 by The Management, Hotel Management
Dear Guest, It has been a pleasure to welcome you at Starhotels Anderson. Thank you for all your positive comments. We are pleased to know that you enjoyed your stay in Milan. We are sorry that we could not provide you more time to check out today. Hoping to welcome you again to our hotel we send you our Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice hotel close to train station...

Posted Sep 7, 2017
Comfortable hotel, with everything we needed to travel to and from Milan to other destinations in Italy. Staff was knowledgable and helpful in answering the questions we had about getting around on mass transit.
Comment from Hotel Management
Sep 8, 2017 by The Management, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant surprise

Posted Sep 1, 2017
Got an upgrade as an expedia member to the deluxe room, which was nice. Staff is very helpful. Requested a higher-floor room and had a good rest. Reasonably priced and very close to the train station. Definitely recommend.
Comment from Hotel Management
Sep 3, 2017 by The Management, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards,
2 out of 5
by A verified traveler from NYC

disappointing

Posted Aug 30, 2017
Nice hotel with terrible air conditioning. All 4 night the hotel switched off the compressor in the middle of the night and both of us woke up in a sweat. Really terrible for a hotel to do that to the guests with temperatures hovering in the mid 90's The breakfast was the same on all 4 days no variation at all! It would be a non issue if the hotel was centrally located as we would have paid for a change. In sum not a good experience. It's a pity as the staff is really good. Avoid the hotel at any price unless comfort is not an issues
Comment from Hotel Management
Sep 10, 2017 by Antonio, Hotel Management
Dear Guest, Thank you very much for sharing your recent experience at Starhotels Anderson. I would like to assure you that your comments are taken in very high considerations, and I regret to learn our failure in meeting your expectations. Please accept my apologies for the inconvenient occurred and I sincerely hope your will give us another opportunity to show you our high standards of service. Best regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Comfortable hotel very handy for main station

Posted Aug 29, 2017
Pros: Location and general ambience
Cons: Access
Location: Only there for one night and chosen for proximity to the station.
Very comfortable, clean and modern hotel but let down for me by having to use stairs to gain access carrying a heavy suitcase. If there was an entrance direct from street level I was not made aware of it.
Comment from Hotel Management
Sep 2, 2017 by The Management, Hotel Management
Dear Barry, It has been a pleasure to welcome you at Starhotels Anderson. Thank you for all your positive comments. Please note that the porter can help you upon arrival, in case he is not present at the momentl, you can call the bellboy using the bell at the entrance of the hotel and he will come to help you as soon as possible. Hoping to welcome you again to our hotel we send you our Best regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Kona, Hawaii

Nice place for Expedia Gold Plus members to stay

Posted Aug 25, 2017
Nice hotel, close to Milan Centrale station (literally across the street). Clean room, comfy bed, and the deluxe room they give as a free upgrade to Expedia Gold Plus members (when space is available) was very spacious and nice in general. Only two criticisms: the standard free internet is slow (1 mbps) and limited (500mb max), but the business high speed internet for eight euros per day works great. And the other issue was the water pressure of the shower. It was virtually zero. Hard to get clean and shampoo. But everything else was great, and because of the friendly staff, large comfortable room, and sufficient breakfast, I still give this place 5 stars across the board.
Comment from Hotel Management
Aug 28, 2017 by The Management, Hotel Management
Dear Kam'aina, It has been a pleasure to welcome you at Starhotels Anderson. Thank you for all your positive comments. Please note that we have also seriously taken into consideration your comment about the internet speed and the water pressure that we fixed already. Hoping to welcome you again to our hotel we send you our Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
Spacious room with very comfortable beds, great location only 5 minutes from train station and restaurants are close by
Comment from Hotel Management
Aug 25, 2017 by Antonio, Hotel Management
Dear Guest, It has been a pleasure to welcome you at Starhotels Anderson. Thank you for all your positive comments. We are pleased to know that you enjoyed your stay in Milan. Hoping to welcome you again to our hotel we send you our Best regards, The Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Calgery

Located right at central train station

Posted Aug 24, 2017
Cons: Put up a shower curtain.
Everything was good with one exception. The shower had no curtain, and only a very narrow glass partition, so when you showered, the toilet also got a good soaking. Very odd.
Comment from Hotel Management
Aug 25, 2017 by Antonio, Hotel Management
Dear Stephen, thank you for your feed back. We do really hope to welcome you again in Starhotels! Best regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Front desk staffs are appear a bit rude

Posted Aug 23, 2017
Cons: Front desk staffs can definitely improve in customer services relation
Overall experience was decent. Hotel was clean and was up to date. I love the fact that it is right in front of the Milan Central train station. The employees at the front desk can be a bit more courteous. We has issues with internet a few times during the stay and we tried to get help the guys at the front desk appeared a bit rude and unfriendly. it happened on two different occasions. This was after we were made to do an upgrade from the standard room that we had booked.
Comment from Hotel Management
Aug 25, 2017 by The Management, Hotel Management
Dear Tem, Thank you very much for sharing your recent experience at Starhotels Anderson. I would like to assure you that your comments are taken in very high considerations, and I regret to learn our failure in meeting your expectations with the friendliness of our staff. As you can see from other comments left from other guests, our staff is always polite and very welcoming. Please accept my apologies for the inconvenience occurred and I sincerely hope your will give us another opportunity to show you our high standards of service. Best regards,